LM
Luca M
Active since Dec 2018
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Appalled by Vodacom’s Ongoing Service Failures and Disregard for Customers
As a long-standing Vodacom customer of many years, I am utterly disgusted and profoundly disappointed by the consistent incompetence and lack of regard shown towards loyal patrons. This is not my first, second, or even third encounter with subpar service—it’s easily the 20th time I’ve had to deal with frustrating issues that should never occur in the first place. Most recently, I attempted a simple upgrade to my fibre line from a month-to-month plan to a 12-month promotional contract with higher download and upload speeds. Despite assurances during the initial call on Monday that activation would take just 24-48 hours, here we are on Friday—five days later—with no progress. After being transferred between three agents, each providing conflicting information (from “order not found” to “it could take up to 30 days”), it’s clear that customer service is virtually non-existent and woefully inadequate. In 2026, it’s unacceptable that a major provider like Vodacom cannot handle a basic speed upgrade without such excessive delays and misinformation. This level of inefficiency treats customers like an afterthought, eroding any remaining trust. I urge Vodacom to overhaul their processes immediately, or risk losing more dedicated users like myself. Potential customers, beware—explore alternatives before committing
168 replies
4 months ago
Customer service - non existent.
All I need to say is this- I’ve been waiting a week for a reply from MFC.
0 replies
12 months ago
I have to give a big, big ups to OUTSURANCE for beating all the competitors price wise as well as providing exponentially great service ! They went above and beyond to give the service every customer deserves as well as going out of their way to provide
I have to give a big, big ups to OUTSURANCE for beating all the competitors price wise as well as providing exponentially great service ! They went above and beyond to give the service every customer deserves as well as going out of their way to provide competitive pricing that was impossible to beat by the competitors, needless to say. You get helpful insurance companies, then you get HELPFUL INSURANCE COMPANIES. OUTsurance is the best!
58 replies
12 months ago
KIA East Rand- JADEN BURT
BRUTALLY HONEST/NO- NONSENSE POST: I have to give a big , big , big ups to Jaden Burt @KIA East Rand. The man went above and beyond to get me the vehicle that i wanted with little hope on my side of being approved. Most importantly: he did not overpromise, he did not keep the truth hidden about anything, he explained everything in a professional but understanding manner about the process. Jaden made it clear that Kia East Rand had new finance managers, experienced veterans at the game, who liaise and “argue” with the banks for us, that would most definitely do what they know to push the deal through for me. Needless to say, Jaden and the KIA team made it possible. From start to finish. I WAS EVEN ABLE TO COLLECT MY VEHICLE THAT VERY FRIDAY. Please, if you are looking for a service offering that HELPS you and doesn’t just aim to make you another number on the sales scoreboard, then do consider approaching Jaden at KIA East rand and get ready to have your mind blown. You get helpful sales executives but then you get HELPFUL SALES EXECUTIVES.
0 replies
19 months ago
Vodacom is not serious.
Vodacom has a way of introducing the most exceptionally appalling customer service into their staff, or is this a lack of poor hiring skills? I experienced two occasions where both of their consultants at the Vodacom 4U store in East Rand Mall. Its seems that they don't actually know their own processes. Incident 1 - i went into their store on the 7th of September requesting a change of accounts. My own account be transferred into my name from the main account holder. We sat their for about 20min only to be told that it seems like there’s a system error and that this consultant would call me Monday/Tuesday with feedback. Needless to say i never received that call and ended up phoning him on the 12th of September requesting this feedback, only to be told once again it seems like theres a system error. I’m still waiting for that further feedback i was advised that would give me. 2nd incident- went to the store the following Saturday (14th of September) to yet again support them with business by wanting to open a new contract for the iPhone 16. Needless to say they advised i should come back the 18th because thats when we could set-up a deal. I phoned the consultant on the 17th of September who was helping me on that Saturday (Sipho) and was advised that actually they didn't know when they'd have stock and that sales are only going to happen on the 20th of September and then the conversation was abruptly stopped as Sipho advised that he had to go because there was a client and he’d call me back in 5min. Now from experience, the typical vodacom interaction doesn't take 5 min, sometimes you there for 25min to at least 2 hours depending on the circumstance. Needless to say Sipho did not call back after 5 minutes, telling me that he actually doesn't want to provide proper customer service and doesn't really know his facts. I am planning on taking mine and my family’s business to MTN. Keeping in mind, we’ve been with Vodacom for 26 years.
106 replies
21 months ago
Liberty life service is appalling
Liberty is quite possibly the worst service provider in trying to get feedback. Sent my request in Tuesday late afternoon, waited the whole day Wednesday (31.07) to the point where i phone them 3 times to ask whats happening. They advised they have a 24hr turnaround time but they will get someone to call back each time, no call back and no surprise. Called in today (01.08) and once again told they will escalate to management and no surprise there, no call back the whole day. Absolutely shocking that this is the level of service out there these days.
53 replies
25 months ago
Vodacom services and infrastructure
Vodacom has nothing extraordinary contributing to their success anymore. Its become a shadow of its former self, contributing less than required to its infrastructure in RSA , we thus find ourselves in this position with its internet capabilities. Honestly looking to get rid of the fibre subscription plus the 3 cellphone contracts for another service provider.
56 replies
63 months ago
FNB UNDERSTANDS
I will never take FNB for granted again after dealing with Absa.
56 replies
63 months ago
PLEASE READ THIS EXISTING CUSTOMERS AND POTENTIAL CUSTOMERS IT IS UP TO YOU THOUGH WHAT YOU WANT TO DO WITH THIS ADVICE
I opened an absa account about 3 months ago on good faith and because absa was the next best bank I trusted after FNB. Little did I know what I was getting myself into. I opened a simple cheque account with a service fee of R109 with an absa rewards service of R23, as well as a fee to use their internet banking (didn't understand why charging this fee is necessary, because at this point you already paying so much just to open an entry level bank account) but anyways be that as it may. I was content with that amount and was happy to pay it and the consultant explained those concepts to me and what benefits come with the account. However, I had no income and explained this to the consultant and I was still advised that this was the best account. I must have used the account once after noticing that not being able to pay service fees on the account I left it as a backup bank account in case something happened to my primary FNB account. Now what I want to explain to every customer and every potential customer reading this comment, is to stay away from this bank. +- 3 months down the line this bank accrued the service charges + absa rewards charges + R100 interest for not keeping the account up to date but keep in mind I was never told to keep money in here for that purpose, as I said I was keeping this account as a back up account even though I would rack up service fee charges, I would pay it if I ever needed to urgently use the account. But this wasn't the case as every month I was racking up interest charges + not to mention additional charges every 1st Saturday of the month (Their consultants dont advise you on this). And so I was left with a hefty payment at the end of the day to close the account months later and set me back to pay expenses and to keep my family afloat, every cent that you keep matters in this country. Also not just what I explained in the above message, but there is more. During this time frame of a couple of months the bank repeatedly sent SMS after SMS to pay so and so amount ( Not like I didn't know that already), and all leading up to the 3rd of February 2021, that is when I received a letter stating I have 10 days to rectify the account otherwise it will be handed over to legal department for further action if the stated amount is not settled within that time frame. Now explain to me howcome for such a small amount (I am now talking about an amount still in the hundred not even passed the thousands mark) this bank is willing to go to those lengths to hand over your account to their legal department and not just that, if you cant come up with some payment plan or the initial amount because of financial constraints, which is a real thing, then further action will be taken on you and even to the conclusion where they blacklist you??? and for what?? such a small amount?? and you sit with all that for what??? in all the years I've been with FNB and my family with FNB and Capitec, we have never encountered such actions from them. They understand that and at least they dont go to those lengths to issue a summons on you or hand you over to legal for such small amounts. Not to mention the ridiculous amount of interest that is accrued, I mean what. The least that can be considered is that your clients are opening these accounts because of; word of mouth or the clients think this is such a glamorous bank etc. etc. but at the end of the day, it really isn't worth it to get invested with this institution. Please people use my story to reconsider signing up with them.
122 replies
64 months ago
Escalation
Good day FNB this is not a complaint but rather an escalation for the issue to be sorted out quicker. My FNB credit deducted R110 for service fees etc from my Cheque account but please note that my FNBLIFE CLAIM has been accepted already and I have proof. Please refund me for the money deducted
56 replies
Review Distribution
5 Star
6 (28.571428571428573%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
3 (14.285714285714286%)
1 Star
11 (52.38095238095238%)