GL
Gurschzon L
Active since Jan 2019
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
********** Customer Experience at Cinemax Northgate
I decided to take my family out to Cinemax Northgate on Sunday the 11th February and we bought tickets to the Marvel 3D movie (R400 total for tickets) for the 15:00 show, we bought the Queen combo which costed us R400 as well. Less than 10mins into the movie I had to leave to complain that even with the 3D glasses the picture quality was still blurry. The gentlemen tried to fix it and advised us that there is something wrong with the projector as it was shaking, all the while still playing the movie while trying to sort it out. We then heard the manager on duty was also there trying to sort it out but to no avail. We then requested to speak to the manager and was greeted with great animosity like she was doing us a favour. She advised us that she will refund us for the tickets but not the combo, my wife then had a heated argument with her because we requested a refund for everything and not just the tickets. They requested that we return everything that we bought which we did and was then told afterwards that they could not refund us for the combo only the tickets even though they requested the combo be returned which we did. I then proceeded to walk away as the argument between the lady manager on duty and my wife argued (not sure what your staff at Cinemax Northgate deems as customer service). A gentlemen in a blue jacket then apparently told my wife that why is she crying for a R400 (i think he is so rich at this stage he should be owning all the Cinemax's in Gauteng) in front of my daughter and when I was told this I went to look for him but he ran out the back and went hiding by the entrances of the movies. I approached him and he said he did not say that to my wife and denied it completely, so therefore they have ****s employed as well because he said this infront of my kids and they heard him as plain as day. I asked the gentlemen what his name was and he said it is Derrick Chabalala (whom I now know to be Hlulani Chabalala). He told me he had R400 in his pocket. Wow so rich the Food and Beverage Operations Manager is with R400 in his pocket. After our confrontation the lady manager informed us that her manager Sanjay Rugbeer told her that we cannot get refunded for the combo and wanted to return the items to us (which was taken to the back). My wife did not accept the items taken from the back because we do not know what was done to the items while in the possession of your staff members. I reached out to this Sanjay Rugbeer on Sunday after the incident on LinkenIn and informed him of our experience and to this day he has not said a word....Customer Experience they have NONE. This Cinemax should be closed down or the staff need a lesson in dealing with customers (Duty Manager and "Food and Beverage Manager")
0 replies
32 months ago
Mr Delivery (Disgusting Delivery Service) and Automated responses - USELESS!
I placed an order on the Mr D app at 16:19 on 8th September 2023, at 17:28 my food has still not arrived. I logged a query on the app (My order is late! - DFD172158860 - # 46975183) and was then given what seemed to be an automated response from an Itebogeng.M (Support) who advised they will let the "Driver Team" know. I requested my money back and all of a sudden my order was collected at 17:39 but the ETA still showed 17:29 (apparently Mr D drivers can drive back in time). WHen my food arrivedf here is was cold as ice (as if my food was actually ready way before time) and now in loadshedding Im expected to warm my food up with a lighter. Mr D is as useless as wet toilet paper.
0 replies
32 months ago
Discovery Health WORSE CLAIM SERVICE EVER!!
At the time of writing this it is the 5th September, on the 23rd August I sent through a claim to Discovery and they still have not paid me 13 days later (including weekends). I then sent 2x follow up emails to claims a few days later and still have not received a response from Discovery nor have I yet to receive payment. Very Pathetic service from them with not even a phone call. As per their below automated response (which they cannot even abide by) it has been far more than 2-3 days. Dear Member Thank you for your email. This is an automated response to acknowledge receipt of your claim(s). Your request will be processed within 2-3 working days. For qualifying claims received for healthcare services outside of South Africa, please allow 7-10 working days for processing. Your reference number is 9803431548, and the details of these claims will reflect on your next claims statement or notification.
524 replies
43 months ago
UberEats...Selling AIR via Ghosts.
I only gave 1 star because you cannot give -100 stars to this useless company. We ordered food on Friday 23rd September 2022 and waited a very long time for the order to arrive, we then received notification that the food was delivered, to where the food was delivered is a mystery. We tried to get hold of the driver SMIT 060 096 1828 but the phone rings once then cuts off, this SMIT person eventually answered and dropped the call and the phone started going to voicemail. We then logged a case on the UberEats App because there is no contact number for this useless company to assist you. We then received another sms saying your food is delivered again to who was this food delivered. We have a child and waiting for our food that was delivered but never arrived. I did not know that UberEats delivers AIR via a GHOST.
0 replies
63 months ago
Debonairs Banbury - Horrible!
Placed an order through Mr Delivery with Debonairs Pizza Banbury in North Riding on 13th Feb 2021 after more than 6-8 months of ordering from them because of poor service (well actually worse than poor) their service actually SUCKS!! 1 of the pizza's we received was incorrect and we also ordered cheese grillers, then send the cheese grillers in a brown paper bag and guess what there was nothing in the bag, are you honestly telling me the person at Debonairs packing the food is so untrained that you cannot see there is nothing in the bag but hey lets send it anyway is that persons thinking. I think Debonairs Banbury should actually close their doors as this is the worst food franchise ever!!!!!
0 replies
68 months ago
Never use AirBnb
My wife and I booked a place through AirBnb in Ballito, the place looked stunning for the dates we chose 23rd-27th Sept, our booking was confirmed and the money went out of our account and we were so excited we found a place in Ballito, the only worry we had was packing. The owner then advised us that the place is no longer available, now scrambling to find another place in Ballito we managed to find Tinley Manor which was more expensive but it is a holiday and it was right on the beach, super excited we reserved and booked, again the money went off our account and we received confirmation which we printed and now we on again sorting out packing and booking a place for our dog to stay while we are away. We ready to set off from JHB to Durban on 23rd Sept, we called up the owner of the property on the 21st just to confirm what we need to bring through as this is our first AirBnB stay. The owner told us that the property should not be on the AirBnb website anymore as she requested in be removed for a whole year now and contractors are living on the property. Wow we were so surprised and shocked if we did not call the owner of the property we would of arrived in Durban with no place to stay, and yet while typing this out if you go to AirBnB's website that place is still on their site. Now we are awaiting for another refund from Airbnb.
0 replies
89 months ago
Disgusting Service from Debonairs Pizza North Riding
Never order pizza from Debonairs North Riding, worst service ever provided. Ordered pizza at 19:15 on 1st Jan 2019, pizza arrived 21:05 (almost 2hrs later) on top of that it was the incorrect order. Driver went back and the manager called 10mins later still asking if he is going to send the driver with the other 2 pizza's are we going to pay what nerve. Manager who's name is Texas did not even apologise for the mess up and disgusting service we received. Appauling the service in the food industry, this Debonairs should be shut down
105 replies
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1 Star
7 (100%)