JF
Jaco F
Active since Jan 2019
6
Reviews
0
Industries
Reviews
6 reviews31 months ago
Misled about data package during upgrade
I did an upgrade on my contract at the Cell C Keywest shopping center store in Krugersdorp. The contract I upgraded to has 3Gb of data, and I specifically asked the salesman if the full 3 Gb is for any use, and he confirmed that it is indeed. I recently noticed that I can not access the internet even though it shows that I do still have data available, but I can send whatsapps and access facebook. I phoned the store to query this. The salesman told me that it is because I am still on my old contract and the new upgrade contract has not yet kicked in, and again confirmed that once the new contract kicks in I will have the full 3 Gb for any use. However, I phoned the call center and they explained that the 3Bg is indeed split into 1.5Gb social media and 1.5Gb any use data. I took the matter up with the store manager (Mohamed Vallee) and in short he told me that there is nothing he can do about it, and that he spoke to the salesman and he mentioned that there is no way that he would have told me that. This is unacceptable. I specifically asked if the 3Gb is any use data and was told it will be so. Based on this, I made the decision to upgrade to that package. I have been misled, and this will be my last contract ever with cell c. Also raised the matter directly with Cell C, and their only response is that I must contact the store directly to get the matter resolved.
131 replies
36 months ago
Faulty equipment and no after sale service
My battery suddenly and randomly drops to 0%. This should not happen as all settings is set not to allow the battery to drop below 20%. This has left me in the dark several times now. After sale service is just about non existing. Have made countless calls and sent e-mails with very little results. Normal response is that they will monitor the system. They checked all settings but did not find anything wrong. They have opened tickets also with no further action. I have requested to speak to a manager but was told the call center works from home and cant put me through to a manager. There is clearly a hardware issue but Gosolr has no intention to fix or replace the faulty equipment
53 replies
76 months ago
Lost R8000 through Forex trading
I lost R8000 in 6 months after Lucre Ultimate Solutions (reseller for Diversit-e) gave me a written guarantee that I will make a profit of $10 a day through Diversit-e smart trade college by doing Forex trading. The salesman (Jaco Grobbelaar) explained to me that it is very easy and will only take a couple of minutes a day to do this. I told him that it sounds to good to be true, but he insisted that it is as easy as explained and that they will give me a written guarantee. I signed up as I had nothing to loose since I had a guarantee that I will receive my money back if I do not make the profit. I obtained the R34 500 through a loan by the financial institution recommended by Diversit-e called CT international. After several "training" sessions I was still making a loss, and the Diversit-e person (Ernst Marais) in more that one training session said that I am doing everything correct. He then requested me to start reading Forex news daily and look at economic calendars daily. This started taking up a huge amount of time every day, and still I made losses. Several times I would send the trainer/expert a whatsapp before doing a trade, and after his blessing still made huge losses. When I eventually insisted that they honor their guarantee and return all my money Evert Oosthuizen informed me that they will only return the original capital, and not the interest. The guarantee stipulated MONEY BACK guarantee. The settlement agreement they sent me first did not even stipulate that they will refund the R34 500. After months of fighting and e-mails they eventually sent me a settlement agreement that stipulated that they will at least refund the R34 500 and the monthly R249.99 I paid directly to them for their "expertise and advice" I had no option than to agree to this to prevent loosing even more, and legal fees just did not make it worth fighting this. So be warned. They will promise you the moon, but you will walk out as the looser in the end.
0 replies
76 months ago
Bergens Helderkruin useless
My fridge did not want to cool sufficiently anymore, so I requested Bergens Helderkruin to check it for me. They informed me that it needed a new compressor and regas and would cost R2990. I opted to rather buy a new one. I requested them to return the fridge. I consulted youtube on how to test the compressor, and on return I confirmed that the compressor was working fine. The problem was that the cover at the back restricted airflow over the condenser resulting in the poor cooling. I left the cover off and now it works fine. Due to them I now sit with 2 fridges and lost R4200 that I paid for the new one. I do not trust them anymore and will not send any appliance there ever again.
0 replies
76 months ago
Lost R8000 in 6 months through Diversit-e
I lost R8000 in 6 months after Diversit-e / Lucre Ultimate Solutions gave me a written guarantee that I will make a profit of $10 a day. The salesman (Jaco Grobbelaar) explained to me that it is very easy and will only take a couple of minutes a day to do this. I told him that it sounds to good to be true, but he insisted that it is as easy as explained and that they will give me a written guarantee. I signed up as I had nothing to loose since I had a guarantee that I will receive my money back if I do not make the profit. I obtained the R34 500 through a loan by the financial institution recommended by Diversit-e called CT international. After several "training" sessions I was still making a loss, and the Diversit-e person (Ernst Marais) in more that one training session said that I am doing everything correct. He then requested me to start reading Forex news daily and look at economic calendars daily. This started taking up a huge amount of time every day, and still I made losses. Several times I would send the trainer/expert a whatsapp before doing a trade, and after his blessing still made huge losses. When I eventually insisted that they honor their guarantee and return all my money Evert Oosthuizen informed me that they will only return the original capital, and not the interest. The settlement agreement they sent me first did not even stipulate that they will refund the R34 500. After months of fighting and e-mails they eventually sent me a settlement agreement that stipulated that they will at least refund the R34 500 and the monthly R249.99 I paid directly to them for their "expertise and advice" I had no option than to agree to this to prevent loosing even more, and legal fees just did not make it worth fighting this. So be warned. They will promise you the moon, but you will walk out as the looser in the end.
1154 replies
89 months ago
Makro ignoring customers (useless service from online department)
Absolutely useless service from the online department. I have now been ignored for almost a month. I bought a tv box with keyboard online. Only the tv box was delivered. Phoned them to inform them and the requested photo proof which I sent. They told me the keyboard would be delivered a week later. It is now a month later and still nothing. I have sent numerous e-mail requesting an update and still nothing. I eventually insisted on a refund both telephonically and per e-mail. No response from Makro. Called again on the 29th to find out when I will be refunded. They said 7-10 business days starting from the 29th!! I followed this up with an e-mail requested proof that the refund process has been started and still no response. They obviously ignoring me and I doubt that they are intending to ever refund me. USELESS!!!!!!
210 replies
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1 Star
6 (100%)