LG
Lee G
Active since Jan 2019
9
Reviews
0
Industries
Reviews
9 reviews38 months ago
Cape DSTV.
Alex from Cape DStv sent Talent to repair my DStv as I was getting no signal. They sold me a new satellite dish with new cables. Including labour, I paid R2050. They didn’t bother to check that all the channels were working. They didn’t leave until I paid them. Most of my channels don’t work. Spent an hour on phone with DStv helpline who ran through all the checks and concluded that these idiots didn’t install the dish etc correctly. I will sue them if I have to. I’m sick of bad service and always expected to pay there and then. Alex said he’ll send someone around tomorrow to fix. This means I have to take a day off work. Shocking. This is their web address. http://cape-dstv.co.za/
0 replies
46 months ago
Strandvest Projects - Beware!
<div>Dreadful experience with this company. Promise after promise not fulfilled. Most jobs done have to be done again. Plumbing his guy did was non - compliant and not functional. Willie wanted another R20 000 for this work, but refused to do a handover to show me that it works. Then he threatened not to come to work. Told me that I had to pay him ‘by law’. He didn’t come to work on the last day of the contract. He pitched the next day just after 1pm. Said that he’s on site to finish the job. My lawyer sent him a letter that evening to tell him he’s in breach of contract and he’s off the job. I am out of pocket. I do not have all the materials that I’ve paid for. I’ve begged him to bring it all on site. He would make excuse after excuse as to why he doesn’t have the materials. He would leave staff on site without materials. The staff would complain to me that it frustrated them. He goes into threaten mode as soon as he’s challenged. When I asked him to give me guidelines as to when work will be done to justify the incremental payments, he sent me an email to say that I must relax and that he knows what he’s doing. So, he wants payments along the way for work completed, but without specifying what will be done to justify such payment. On top of that, he refuses to do a handover. He said that he only does a handover when the job is finished. Why does he expect part payments along the way if he’s not prepared to stand accountable for it? I am exhausted and don’t want anyone else to go through what I’ve experienced. If he challenges me, so be it. If have documents and proof of all communications between us. I also have experts who have inspected his work who will testify that his work, In particular the plumbing, never worked and never was compliant. Believe the other negative reviews. They are telling the truth.</div>
0 replies
48 months ago
Lenovo Laptop Malfunctons.
I bought a laptop through Chaos Computers. A Lenovo laptop. It is about 4-5 years old. I don’t carry it about much. Home to work and back. It’s needed a new charger twice - Approx R1000 per charger. The screen needed to be replaced and with labour cost just under R3000. When they ‘fixed’ the screen, Chaos wasn’t able to replace the strip that covers the *****s and gap between the screen and keyboard so it looks disgusting. A gaping hole with unsightly *****s on either end. When I asked Chaos why they recommended this computer, they replied that they didn’t know at the time that the computers are ‘this way’. It’s a shocker quite frankly.
0 replies
54 months ago
RSA web offers pathetic service
4 days ago I contacted RSA web as our internet was slow. They gave me a ticket number and said that they have reported and it will be repaired. I kept getting communication for someone else. I helped a friend a few years ago with her fibre set-up and used my email for her business. Even though I got my Octotel / RSA Web installed quite long after with all my details, RSA web still insists on getting me and my details confused with my friend's account. Today, while my son was writing a law exam online, our internet died. I called the helpline and yet again, I was confused with my friend's account. I was told that someone would contact me by 7 pm tonight to help me, but nobody has done so yet. So, for 5 days we have had poor speed and now, no internet AT ALL and no communication from RSA web. They blame Octotel. Naturally, my concern is that they aren't even fixing my problem but looking at the wrong account altogether. This is shocking.
0 replies
54 months ago
Discovery Insure Disgusting Service
This is the 3rd time that I am writing about Discovery in the space of 1 week. Last Tuesday, the 2nd of November, I logged a claim for a burst water pipe. After many, many desperate attempts to get the claim recorded, they sent out a contractor at 4pm on Wednesday, the 3rd of November. The next day, the contractor informed me that they had send the quote with photos to Discovery between 10 and 10.30am on Thursday morning. Discovery only authorised them to do the job on Friday afternoon, the 5th of November. As Discovery didn't record a burst pipe as an emergency, the plumber could not do the work over the weekend as their rates are higher after hours. I had to choose between going back to Discovery to get approval for the work to be done after hours or wait for the job to be done on Monday, the 8th of November. As Discovery had been so useless authorising the claim, I decided it would be much easier to wait until Monday. Monday the plumbers came and fixed the pipe. I do, however have a deep gaping trough in the bathroom and am unable to use the shower until Discover decides to authorise yet another contractor to fill in the floor and tile it so that it can be used. I am still waiting. I am absolutely at the end of my tether. Can anyone hear me at Discover? A burst pipe is an emergency?
0 replies
54 months ago
Discovery Home Insurance - unsatisfactory service.
I lodged a claim early this morning with Discovery. I have all my policies with them. Costs a fortune every month in premiums. I have been shunted from pillar to post today. I call and am kept waiting only to be cut off or not helped. I have had to register the claim twice now. I’m waiting for an assessor to come to my home as there is a leaking pipe in the bathroom. It’s impossible to speak to someone. I will be changing insurance companies after this debacle. If anyone at Discovery cares, my claim number is 2749997. I live in hope.
159 replies
82 months ago
Wesbank offers useless service
I have used Wesbank to finance my car. The time has come for me to refiance my balloon finance. I've been hounded by them telephonically, via tex and email. I have started the process today. I set up the account so that I can do it online. I cannot get online to start the process, because the site won't let me. I've spent an entire morning calling people in the relevant department for assistance and am shoved from pillar to post. Nobody can help me and they are tellling me to go do so telephonically. Basically, they want to to go through a whole application process again with Fica docs, bank statments, pay slips, etc. I've been paying them religioulsly for the last five years. and because their site isn't working and their call centres are useless, the onus is on me as the client to go the extra mile. This is truly shocking.
74 replies
88 months ago
iStore Cavendish dreadful service
2 days ago, my son and I went to the iStore in Cavendish Square, Cape Town. We were categorically ignored. There was no system whereby we were asked what we needed or asked to wait in line. People came in after us who were served before us. We were there to buy a computer, cash. Not on the never-never. I went to the front desk and had to more or less cause a scene to get assistance. We left with the computer. At home, my son could not get onto iMessage and FaceTime. So, yesterday, we went to the service desk at the same branch. The guy checked from his computer and concluded that he could no longer assist us and told us to go home to call the call centre for help. I told him that we should call from the store. He said that they could not make landline phone calls from the store. I threw another frothy and said I either wanted a full refund or he helps us there and then. He said we could call the helpline from our phones. I said we wouldn’t. Eventually he called us into their training room, where he made a call to a number in Ireland, where a very nice man helped my son over the phone. For some reason, Apple blocked my son’s access, as some number was read as spam by Apple. My son never uses his phone to make calls, so I have no idea why there was the blockage. Either way, it was unblocked and the computer seems to be working. This just again goes to prove that a first world concept does not work in a country where many people have a third world mentality. Cavendish iStore sucks!
0 replies
88 months ago
MTN /Rewards contract I am not aware of
A year ago, I downgraded 2 contracts to month - to - month contracts. Last Wednesday, 9th of January, I went to MTN Cavendish Square to upgrade my son’s contract to a 24 month one, so he could obtain a new phone. Upon doing so, I was informed that this could not be done, as I have ‘signed’ a 24 month contract with MTN. Why would I sign a contract with MTN without obtaining a new phone as part of the deal? After much conversation, the assistant at MTN contacted Rewards. This is the company that saddled me with this ‘24 month contract. ‘They operated from a call centre. I asked them for proof of the contract. It is not forthcoming. I then spoke to Tyrone at Rewards who told me on 3 separate occasions that this ‘contract’ had been cancelled on their side and that I am free to take out a new contract for my son. It is now Monday, the 14th of January. I asked the assistant at MTN Cavendish to check the status of the ‘contract’ only to be told that it has still not been cancelled. Could this Rewards company be investigated? How can I be party to a contract I don’t have a copy of? MTN at Cavendish have told me that this happens all the time with their customers. I am now sitting at MTN Cavendish yet again waiting........
210 replies
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9 (100%)