CS
Clyde S
Active since Jan 2019
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
United Parcel Services stink
I have a lot of sympathy for anyone who has the bad luck to be sent a parcel via UPS. For a gift from a friend in the UK, the contents of which could not have cost more than R500.00 I was charged R892.40 by UPS to receive this gift. This is in addition to what UPS were paid in the UK to deliver this parcel. In my opinion this is a ****. I have never been charged this much by any other courier company in South Africa. I would stay well clear of them if possible.
58 replies
22 months ago
Takealot service really poor.
I purchased a R1000 gift voucher from this business but inadvertently used an incorrect email address for the recipient. I contacted Takealot and explained the situation. They informed me that they could not rectify the email address and suggested I credit my own account with the voucher number then purchase whatever I wanted. Naturally I wanted to purchase another gift voucher using the credit. Guess what? Their Ts & Cs will not allow me to purchase a gift voucher with my credit. So I requested a refund. Guess what? Their Ts & Cs will not allow a refund on a gift voucher. I sent a message to info@takealot.com but they responded saying they no longer reply to messages sent to info. Of course they don't. God forbid they should do anything that might conceivably lead to customer satisfaction. You can be sure that all Ts & Cs issued by Takealot will only ever benefit themselves. I will not deal with them again. I continue my battle against this nonsensical, unhelpful attitude.
0 replies
29 months ago
Miway chat rep Nkele...
Miway chat rep Nkele Molele helped out with a claim and provided excellent service
129 replies
58 months ago
Good food, good service, good vibe.
I hope this is the restaurant, Choo Choo Junction in Linden. I've noticed that all my reviews so far (all 4 of them) have all been whinges about various places, so I stopped to think about good experiences and immediately thought of Choo Choo Junction: Wonderful food, inspired menus and great service. I seriously hope that various lockdowns do not lead to closure of this restaurant. They deserve to endure.
53 replies
58 months ago
Hopeless backup service
My wife and I work from home in Johannesburg, as so many people do these days. We've had to deal with Dial A Nerd as our IT support is based in Pietermaritzburg (because the organisation my wife does work for is based there and they have seconded support to Dial A Nerd). The problem the D-A-N technician had to fix was not simple (email synchronisation on a laptop), but his solution to the problem was to install a sold state HDD at no small cost. Needless to say this did nothing to solve the mail problem. All attempts at contacting this technician (seven phone calls/Whatsapp messages) have proved completely fruitless. We tried phoning the Dial A Nerd offices on Friday and got 1 hour and 38 minutes of a recorded message telling us we were number one in the queue. The technician that eventually took our call promised to have the original technician contact us. Needless to say, that never happened. The place is hopeless.
318 replies
81 months ago
COJ customer disservice
In January this year (2019) we suffered a series of power outages (three in two weeks). The last two generated such power surges when they were restored that they destroyed even appliances that had expensive surge protectors connected. Our home owners insurance (ABSA) specifically excludes compensation for damage caused by power surges, They pointed this out when we phoned to query what the procedure was for claiming compensation. We therefore had to go the route of claiming for damages against City Power. This has been going on for several months now and we keep getting stuck at the same piece of red tape: We HAVE to supply them with a letter from ABSA that refutes our power surge claim. The more we try and explain that we never claimed from ABSA because of the policy exclusion, the more they ignore this. I have sent them a copy of the policy document and referred them to the relevant clause. They don't accept policy documents - they want a letter that denies a claim that was never made. ABSA aren't interested in helping us, because we dumped their insurance in favour of Discovery Insure who DO cover power surges. I don't point fingers at the individuals at City Power who are dealing with this but the rules and regulations they have to abide by are ridiculous. We're now stuck in this Catch-22 situation: no claim, no claim denial. No claim denial, no settlement.
0 replies
81 months ago
Misleading advertising
I'm not sure whether I am disappointed in Liquor City or grateful to them. Every year they have their birthday specials; what this means is that, we the customers, give them gifts of greater profits on their birthday. The way this works is that they put up pricing on any number of items, then trumpet in their birthday special advertising pullouts that these items are now available at a magical reduced price just for their birthday. For example, I buy a specific whisky that has been on their shelves for a couple of years at the price of R199.99. In their birthday advertising spiel they boast that just for their birthday this whisky used to be R230 but is now reduced to R199.99 - Save R30! it says. A different branch has been selling this same whisky for R179.99 but now, for their birthday special, you can fork out R199.99. Happy birthday Liquor City. This last example finally persuaded me to give up buying alcohol. So now our household is on tomato juice alternating with sparkling water and we're richer & probably healthier.
0 replies
88 months ago
Vumatel as hopeless as any parastatal
I didn't want to give this company a 1-star rating, but I couldn't find a 0-star rating. The incompetence and shear lack of interest is breath taking. No matter how many times I give the support people my address, the next time I phone them and they ask for my cell number, they come back and ask if I live in Cape Town. I have emailed them a screen capture of a Google map showing the exact position of my house in Johannesburg but they still have technicians running around Kuilsriver, sending me SMSs saying "Problem resolved".
105 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
4 (50%)