MM
Marilize M
Active since Mar 2009
20
Reviews
0
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Reviews
20 reviews7 months ago
BP Collectables - What a ****
I think BP care the least for their Customers of all garages. 1) They have this promotion where you can get collectable cars 2) Then if you have support them enough, you get a code which is useless because they don't have stock of the cars (and that began 2 months before the promotion even ended) 3) I wrote email after email, made phone call after phone call to enquire when will there be stock available. They either don't pick up or they just don't answer emails. 4) I still don't know if they have stock anywhere or if they will ever honor their promise of a free collectable car if you fill up with them 5) I will never support a BP promotion again, rather stick to Engen - which is the nearest to me anyway.
0 replies
8 months ago
YOU OWE ME A REFUND AFTER YOU DEDUCTED MONEY FROM MY ACCOUNT WITHOUT MY CONSENT
Good day It is now 21 business days – and no feedback. I’m getting SMS’e from Khumo Molefe to say that I owe you money which is ridiculous as you owe me money and the last sms said that I will be handed over. If it comes to that then this will not be a friendly email anymore. Especially since it is now 2 ½ months after my first email to you regarding this matter. I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me. Please correct Invoice and send it again to us. And then you need to refund my credit card with R2889.87.
53 replies
10 months ago
UNAUTHORISED AMOUNT DEDUCTED FROM MY ACCOUNT
We rented a car from Avis in Port Elizabeth from 30/04/2025 - 03/05/2025. We used them just a month before in Cape Town - no problems Then on the 30th of April an amount of R3098.47 was deducted from my bank account. I already paid the rental fee of R1430.90. My first email to Avis about this was on the 15th of May 2025. After this email I have send numerous emails requesting an Invoice and asking for the money to be returned to my bank account. Eventually I did receive an invoice and then again I've send them numerous emails requesting a refund. All my emails is like this "My last email to Avis – still not answered. 1) What is “Charges in excess of tour voucher – combination of charges”?????????? We already paid for the rental of the car through ebucks. 2) I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? 3) Please correct Invoice and send again and then we can authorise payment." On 03/06/2025 I involved FNB because this was an unauthorised transaction on my account. Again, I have send the same documents and proof that I am trying to communicate with Avis without success but FNB won't "stop" this payment and credit my acount. It is now 02/07/2025 - 1 month later - me sending an email every week and no resolution PLEASE HELP
221 replies
10 months ago
UNAUTHORISED AMOUNT DEDUCTED FROM MY ACCOUNT
We rented a car from Avis in Port Elizabeth from 30/04/2025 - 03/05/2025. We used them just a month before in Cape Town - no problems. Then on the 30th of April an amount of R3098.47 was deducted from my bank account. I already paid the rental fee of R1430.90. My first email to Avis about this was on the 15th of May 2025. After this email I have send numerous emails requesting an Invoice and asking for the money to be returned to my bank account. Eventually I did receive an invoice and then again I've send them numerous emails requesting a refund. All my emails is like this "My last email to Avis – still not answered. 1) What is “Charges in excess of tour voucher – combination of charges”?????????? We already paid for the rental of the car through ebucks. 2) I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? 3) Please correct Invoice and send again and then we can authorise payment." It is now 02/07/2025 - 2 months later - me sending an email every week and no resolution PLEASE HELP
165 replies
10 months ago
UNAUTHORISED AMOUNT DEDUCTED FROM MY ACCOUNT
We rented a car from Avis in Port Elizabeth from 30/04/2025 - 03/05/2025. We used them just a month before in Cape Town - no problems. Then on the 30th of April an amount of R3098.47 was deducted from my bank account. I already paid the rental fee of R1430.90. My first email to Avis about this was on the 15th of May 2025. After this email I have send numerous emails requesting an Invoice and asking for the money to be returned to my bank account. Eventually I did receive an invoice and then again I've send them numerous emails requesting a refund. All my emails is like this "My last email to Avis – still not answered. 1) What is “Charges in excess of tour voucher – combination of charges”?????????? We already paid for the rental of the car through ebucks. 2) I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? 3) Please correct Invoice and send again and then we can authorise payment." It is now 02/07/2025 - 2 months later - me sending an email every week and no resolution PLEASE HELP
221 replies
14 months ago
WeBuyCars Nightmare
Against my will, because of my FB post, and a lot of other FB posts where everyone said DON'T buy at WeBuyCars, we decided to buy my sons first car at WeBuyCars Silverlakes. What a NIGHTMARE experience!!! 1) They don't disclose information - like that they have a Terms & Conditions and what it entails 2) They are totally unprofessional - from the Sales People (including the manager) to the F&I people (my husband keep telling me they are a listed company and sell a 1000 cars a week - I don't believe it because they are not efficient at all) 3) They say one thing but then actually mean another - "Yes we'll see you tomorrow to pick up your car", "We'll see you now-now to pick up your car" - drove their, waited 1 1/2 hours and drove back with nothing because their paperwork was not in order 4) They looooove to waist your time 5) They have their own set of rules - and the bank-finance division hate them. They don't want to work with them at all because their F&I don't know what they are doing. I will never in my life buy a car from them again ... I actually want to buy a new car for the business now but I am soooo over buying a car after more of 2 weeks (It should have been 3 days) struggling with WeBuyCars that I will rather drive my old car for another 5 years
159 replies
15 months ago
Order Cancelled - No Refund
I ordered online end of November. Normally I LOOOVE ordering from Marko BUT if you use Value Logistics to deliver, I should have know it will be a mess. I ordered online end of November. Then when we didn't get a delivery by ± middle of December I cancelled the order and placed a new order. Now it is a month later and I still didn't receive a credit of R5040.15 for the order I cancelled. I am furious because I know exactly why - that order that I placed in the beginning of November is maybe still with Value Logistics and nobody at Makro followed up with them to return the stock. So somebody at Value is eating lekker Nutella on their bread. I DON'T CARE. I NEED MY REFUND IMMEDIATELY BECAUSE I CANCELLED THIS ORDER MID DECEMBER.
53 replies
16 months ago
Value Logistics - Stay Away
Our company used RTT for almost 6 years. Then earlier this year they informed me that Value Logistics will take over all their retail clients but I don't need to worry because everything (service and price) will stay the same. Since August 2024 we have had NO service at all from Value Logistics. They will come and collect parcels but it will never get delivered. Most of our parcels were eventually returned to us but there is still 1 parcel missing after almost 6 months. That sales we lost and we almost lost our accounts with those clients also. And then payment - they bill on "waybills" not on POD's. Therefore even if a parcel was not delivered it will come on your bill. Eventually they did credit us for that. I'm saying eventually - which means after many many emails and phone calls and asking, and after 4 months. Next, when they do delivered our parcels after almost a month, they still bill us for the delivery. Although I told them, I could have sold to the same client twice and made double the sales so actually we lost sales, they still bill and expect payment immediately. STAY AWAY FROM VALUE LOGISTICS - there is a lot of companies who's service is great in comparison to Value. Please STAY AWAY
0 replies
20 months ago
NO Warranty on Workmanship
I have a problem. My sensors “at the back of the car” don’t work. Every time I start the car it makes “beep-beep-beep-beep”. I got my car back on the 12th of March and I discovered this on the 13th of April. We drove to Woodlands International College Astro. When we left there, in the parking area, my husband reversed and he said he doesn’t know how far he is from the car behind him and I said but use the sensors. And then I discovered the sensors were turned off and when I turn it on it make this “beep-beep-beep-beep” sound. Then we realized that now the sensors are not working. On the 16th of April I send Jeanette of AllStar Auto a whatsapp to told her that the car’s sensors are not working. I took it in on the 13th of June so that they can check what is wrong. They looked at the car and took some pictures and notes and then said they will get back to me. Then on the 5th of July I asked her when they will fix the sensors, and she said they are still waiting for approval to look at it. Which was weird for me because why do they need approval, but then thought maybe they are just waiting for space to fit me in somewhere. I then took my vehicle in on the 23rd of July so that they can fix it. Which was my understanding, now more than a month later it is not fixed. She did call me and said something about the insurance don’t want to pay for it but I’m thinking this is not the insurance’s problem, or is it? So here is what I assume happened (because I never put off my sensors, never). When I took my car in the 1st time, they removed the bumper. Don’t know where but somewhere in the process the “sensor-thing” inside the vehicle started “beep-beep-beep-beep” and someone at the workshop decided that is it irritating and put it off. Forgot about it completely and then I got the car back. They did check the lights and stuff but couldn’t check the sensors because it was turned off. Then I discovered it on the 13th when I actually actively wanted to use it. So, how is this a “new” claim if they “broke” it and didn’t fix it in the first place? Now I must use the Prado which is VERY heavy on fuel for the last month now because they refuse to fix something they “broke”. And a month later I still don’t have my vehicle. Then 26th Aug, my husband called Jeanette because I tried calling Rick two times and he doesn’t answer. So, my husband asked her when the car will be ready for pick-up, and she said he must speak to Rick. My husband then said to Jeanette that I called Rick two times(on the 19th and on the 20th), and he just called Rick, and he doesn’t answer, and he wants an answer today when that car will be fixed or else he will take it further. A while after his conversation with Jeanette Rick called my husband back. And boy, was I glad Rick didn’t answer the two times I tried to call him because he is really rude and unapologetic. Rick just said that it is not their fault and the timelines he pulled out of his pocket is not at all how things happened, and it is not the right facts. He now said that they did test the sensors before I took the car, but how could they test the sensors because it was turned off by them. I saw them testing the lights the day when I picked up the car but never the sensors. They even had to fix the one light because it was not working. I did not see them testing the sensors. Why must we now speak to Rick, who clearly knows nothing about my car, while Jeanette was helping me from the beginning of the claim and also did the check on the 13th of June. It is like as if they feel if they pass the bucket to the next person then all the facts can be bent to suit them, and they don’t have to take responsibility. When I took my car in on the 13th of June, they did a check and saw that the sensors are not working. It was my understanding when I took it back to them on the 23rd of July that they will fix the sensors that they “broke” because they did do a preliminary check on the 13th of June. Now, 5 weeks later, they have lots of stories why they don’t want to fix the sensors that they broke. They say that my car was in another accident, and that is because the sensors don't work. They saw the car on the 13th of June (and the sensors DIDN'T work). On the 20th of July another car did "brush" against my car because I manage to avoid a big accident, BUT that didn't break the sensors, because it was already broken by ALL STAR AUTOBODY. Neither car had any damage on the 20th of July. On the 27th of August I spoke to an Outsurance call centre guy and he confirmed that if the damage was reported on the original report (which I can not get) then Outsurance will cover the damage, but if All Star Autobody broke the sensors when they took of the bumper then they have to fix it, because then it falls under "warranty on workmanship". ALL STAR AUTOBODY keep saying that they will not fix it because OUTSURANCE said that the sensor is broken because of another accident. So, nobody wants to take responsibility. Please get back to me as I am now without a car for 6 weeks which is ridiculous.
0 replies
20 months ago
BAD After-service
I have a problem. My sensors “at the back of the car” don’t work. Every time I start the car it makes “beep-beep-beep-beep”. I got my car back on the 12th of March and I discovered this on the 13th of April. We drove to Woodlands International College Astro. When we left there, in the parking area, my husband reversed and he said he doesn’t know how far he is from the car behind him and I said but use the sensors. And then I discovered the sensors were turned off and when I turn it on it make this “beep-beep-beep-beep” sound. Then we realized that now the sensors are not working. On the 16th of April I send Jeanette of AllStar Auto a whatsapp to told her that the car’s sensors are not working. I took it in on the 13th of June so that they can check what is wrong. They looked at the car and took some pictures and notes and then said they will get back to me. Then on the 5th of July I asked her when they will fix the sensors, and she said they are still waiting for approval to look at it. Which was weird for me because why do they need approval, but then thought maybe they are just waiting for space to fit me in somewhere. I then took my vehicle in on the 23rd of July so that they can fix it. Which was my understanding, now more than a month later it is not fixed. She did call me and said something about the insurance don’t want to pay for it but I’m thinking this is not the insurance’s problem, or is it? So here is what I assume happened (because I never put off my sensors, never). When I took my car in the 1st time, they removed the bumper. Don’t know where but somewhere in the process the “sensor-thing” inside the vehicle started “beep-beep-beep-beep” and someone at the workshop decided that is it irritating and put it off. Forgot about it completely and then I got the car back. They did check the lights and stuff but couldn’t check the sensors because it was turned off. Then I discovered it on the 13th when I actually actively wanted to use it. So, how is this a “new” claim if they “broke” it and didn’t fix it in the first place? Now I must use the Prado which is VERY heavy on fuel for the last month now because they refuse to fix something they “broke”. And a month later I still don’t have my vehicle. Then 26th Aug, my husband called Jeanette because I tried calling Rick two times and he doesn’t answer. So, my husband asked her when the car will be ready for pick-up, and she said he must speak to Rick. My husband then said to Jeanette that I called Rick two times(on the 19th and on the 20th), and he just called Rick, and he doesn’t answer, and he wants an answer today when that car will be fixed or else he will take it further. A while after his conversation with Jeanette Rick called my husband back. And boy, was I glad Rick didn’t answer the two times I tried to call him because he is really rude and unapologetic. Rick just said that it is not their fault and the timelines he pulled out of his pocket is not at all how things happened, and it is not the right facts. He now said that they did test the sensors before I took the car, but how could they test the sensors because it was turned off by them. I saw them testing the lights the day when I picked up the car but never the sensors. They even had to fix the one light because it was not working. I did not see them testing the sensors. Why must we now speak to Rick, who clearly knows nothing about my car, while Jeanette was helping me from the beginning of the claim and also did the check on the 13th of June. It is like as if they feel if they pass the bucket to the next person then all the facts can be bent to suit them, and they don’t have to take responsibility. When I took my car in on the 13th of June, they did a check and saw that the sensors are not working. It was my understanding when I took it back to them on the 23rd of July that they will fix the sensors that they “broke” because they did do a preliminary check on the 13th of June. Now, 5 weeks later, they have lots of stories why they don’t want to fix the sensors that they broke. They say that my car was in another accident, and that is because the sensors don't work. They saw the car on the 13th of June (and the sensors DIDN'T work). On the 20th of July another car did "brush" against my car because I manage to avoid a big accident, BUT that didn't break the sensors, because it was already broken by ALL STAR AUTOBODY. Neither car had any damage on the 20th of July. On the 27th of August I spoke to an Outsurance call centre guy and he confirmed that if the damage was reported on the original report (which I can not get) then Outsurance will cover the damage, but if All Star Autobody broke the sensors when they took of the bumper then they have to fix it, because then it falls under "warranty on workmanship". ALL STAR AUTOBODY keep saying that they will not fix it because OUTSURANCE said that the sensor is broken because of another accident. So nobody want to take responsibility. Please get back to me as I am now without a car for 6 weeks which is ridiculous.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
2 (10%)
1 Star
17 (85%)