FV
Fred V
Active since Jul 2011
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
ABSA HOMELOAN INSURANCE service failure with storm damage to home.
I had storm damage to my house on 15 January that was repaired by an ABSA appointed substandard sub-contractor that the main contractor hired. The repair was a mess as I reported to ABSA on multiple occasions. I reported the work quality after the repair was completed to ABSA Insurance and was told that they want their assessor to inspect which the assessor did and agree with me. I have supp**** ABSA a proper quote from a company with 35 years' experience, that Complaints Department requested and then was told they want one of their own contractors to also do a quote to repair the mess. This was all completed by 6 March and all documents submitted but since then I cannot get the agent assigned to my complaint to give me feedback. I have tried escalating but that also failed. I called the call centre but each time after 30 minutes holding on gave up. I don't know what else to do as I have been patient and even included my Private Banker but that also did not help. Everyone makes promises and none is kept. Not sure a company such as ABSA will want to associate themselves with the service, but I get surprised everyday as to what is acceptable to them.
343 replies
13 months ago
ABSA HOMELOAN INSURANCE complaint resolution mess.
I had storm damage to my house on 15 January that was repaired by an ABSA appointed substandard sub-contractor that the main contractor hired. The repair was a mess as I reported to ABSA on multiple occasions. I reported the work quality after the repair was completed to ABSA Insurance and was told that they want their assessor to inspect which the assessor did and agree with me. I have supp**** ABSA a proper quote from a company with 35 years' experience, that Complaints Department requested and then was told they want one of their own contractors to also do a quote to repair the mess. This was all completed by 6 March and all documents submitted but since then I cannot get the agent assigned to my complaint to give me feedback. I have tried escalating but that also failed. I called the call centre but each time after 30 minutes holding on gave up. I don't know what else to do as I have been patient and even included my Private Banker but that also did not help. Everyone makes promises and none is kept. Not sure a company such as ABSA will want to associate themselves with the service, but I get surprised everyday as to what is acceptable to them.
0 replies
29 months ago
Easyflow Gutters install gone wrong
Paid deposit and Easyflow team were 4 hours late arriving. Arriving after 13h00 we were told it would take a few hours. Spoke to the office a few times while waiting and the lady either killed the call or told us that we should be patient they are on their way. We did mention that the threat of rain made us keen to get the job done but that made no difference. It then starting rain and they continued trying to install but they did not complete it. Was told the office need to re-schedule and I spoke to the owner this morning and he could not get hold of crew and would come back to me, that never happened. Now I am sitting with a job half done and no-one to complete as they are not giving me any answers. Very bad experience so far and have not seen the end of it. I fear that I might have to complete the install.
0 replies
40 months ago
Discovery INsure doies not know what service means.
Tried to claim for lightning strike since last Thursday and the service is terrible with me having to do the follow up and getting no response in most cases. Cannot handle that they cannot even follow their own processes and I am left to follow up the whole time and I get maybe today from them.
264 replies
90 months ago
ABSA HOME INSURANCE is a waste of time and service is a joke.
My house was struck by lightning on last Wednesday morning. All my security around the house was destroyed. I have been battling since last Thursday morning to get a final answer from them as to the repairs as I have home insurance with them. I am the only one following up and getting the assessment done and now I am managing the contractor. I never get one story as ABSA blames the contractor and the contractor blames ABSA. I did a claim with Discovery at the same time and my claim is already paid out. What I difference in service. All I want to know is what is going on but I get no answer. All it get is excuses but no action. Where do I go next as so far it is a waste of time. One week and I am nowhere with no alarm, no cameras, no beams, no electric fence and my lights are not working.
210 replies
101 months ago
Payfast from your side but refund slow
I paid a supplier using Payfast and they cannot deliver. I want my money refunded but I am told it will take 7 to 10 days. That is a joke that a company can hold onto your funds and not be forced to refund in the same timeframe they took to get the money. This is unethical pratices and I will make sure I NEVER again get caught using them.
0 replies
101 months ago
They do not have stock but allow customer to purchase items
I went online yesterday and bought a recliner and paid for it. I was called at around 15h00 and told that they just ran out of stock now. I kept on asking how is it possible that I could pay for it and then be told they are out of stock. The lady then owned up to the fact that the stock ran out last week and they did not keep their systems up to date. I then requested a refund as I refuse to deal with this company. I was told it will take at least 7 days. That is ridiculous as I paid and nobody gave me 7 days to fix my issues. Remember it is the COMPANIES issue. I am awaiting the response as I refused to accept the 7 day story. Earning interest on my money and not being able to supply the service. Shocking
0 replies
102 months ago
Linking of Primary and secondary is always a mess
I had a lightning strike at my home yesterday morning and my primary HD PVR was burned out. I took it to the Customer Care centre at 10h00. I was assisted immediately by a lady training another lady. It was a mess from the start as they had to replace a new HD PVR with another as they could not resolve the errors. I was there more than 2 hours and the lady told me that everything is now fine but she could not show me because her setup is not right. I installed my HD at home and it worked. I tried to install the Explora and it went between a link with the primary not found and a service not available error. I dealt with 7 call centre agent and experts and one supervisor. I finally got told it is my fault that the machine was stuck by lightning and they have a two day turnaround time and are now closed at 20h30 which is 6 hours into the conversation. I was told at least three times they will call back which only happened once. It seems it is a tactic to get rid of me. Bad service and bad attitude including talking over me when I wanted to explain which I had to do at least 10 times. I am now lost as to what next..............................
420 replies
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