EM
Eugene M
Active since Jan 2019
11
Reviews
0
Industries
Reviews
11 reviews70 months ago
Excellent, unmatched Superior Customer Service
I would like to take a moment and appreciate the excellent service I received at the Multichoice Customer Centre in Randburg on Saturday, 12 September 2020 from Mbuso who was stationed at counter 68 on the day. I had been struggling with my account from the beginning of August, different contact centre agents using my account as a playground, deactivating, changing subscriptions and extra charging me, never listening to me and doing what I asked for. I had had enough of DStv, in fact I had a good mind to cancel the whole this because people just simply don't listen, the Twitter team is worse; they take details via DM, then disappear into thin internet air, then when one sends a follow up message, its another agent assisting (meaning one has to start explaining from scratch). As a result, my mother could not watch Tv at home, I did not get any assistance, my Price lock was cancelled - my account was just a huge mess. I also needed help with buying a Smart Switch. I must say, my experience with DStv agents (Call Centre, Twitter and Price Lock agents) over August and half of September has been terrible and underwhelming, but Multichoice is lucky to have people like Mbuso. When I went to Randburg and found a long queue outside under a tree, I had little hope I would get assistance, I nearly turned back, but I am glad I didn't. He sat there with me listened and understood what I was saying, he was not quick to put words in my mouth or tell me what he knows, he actually treated me like a valuable client, updated me on what he was doing and promised that by the time I leave my account would be active, and that is what happened. He answered my questions fully and clearly. (There is nothing frustrating as being put on hold while you don't know why you are holding, and that time your're running out of airtime, then be told the matter has been escalated) This gentleman made sure my services are reinstated, updated my decoders software and gave me proper advise. He had a warm smile (even under the mask) and was very courteous. 10/10 for Superior Customer Service. Keep up the great work. I am a happy customer.
1 reply
70 months ago
Horrible Service from Manelisi Booi of MTN Customer Care
I am a UNISA student, I used my sim card for the Student Connect contract between UNISA and MTN. On Tuesday evening I bought R150 airtime on this very sim card that has been active since 2019, I bought a promotional "Work from home" bundle for R149, received 10 Gig Day, 20 Gig Night and 100 minutes. (to expire 17/09/2020 To my surprise on Wednesday 19/08/2020 morning my sim card was not working, the error I got when I made calls was that my sim card has been "Rica Barred" and I need to visit an outlet. - That was done. To my surprise after I registered the sim card with Rica, when I inserted the sim into my phone, there was no data, and no minutes (19/08/2020). I called MTN customer care for clarity and was assisted by Manelisi Booi - 21:59 PM, to say the least, the gentleman was very unprofessional, unemphatic, very rude to say the least; he did not listen to me and was very quick to make assumptions about my call. He kept on muting the call so I couldn't hear what he was saying in the background (I'm guessing he was swearing at me). I am a frustrated customer who just lost R149 down the drain, the last thing I needed was a rude and incompetent agent to talk to me in an ill-mannered way. He kept on putting me on Hold, without explaining why, as far as I know he needed to explain what next step he was going to take and why he put me on hold without me having to ask first. He gave me this reference number: FMC-000011131008 at the end of the call when it was clear he just wanted to dismiss me, and said I will receive feedback within 24 hours, which has not happened. Out of a call that lasted 20 minutes and 25 seconds all I got was pathetic service, more frustration, a bad attitude and a lot of unanswered questions. He also said I must call back in 24 hours if there is no feedback, but I find myself not ready to deal with the same attitude if MTN agents are this rude and not willing to assist. I still need to understand why I was inconvenienced to go into a store when shops close at 5PM and I knock off at 4PM. Why must I Rica a sim card twice? Why was I not reimbursed a portion of my airtime rather if my sim card being converted from Student Connect to prepaid meant I lost out on the benefits of Student Connect. I was allowed to buy the data bundle without fair warning that I stand a good chance of loosing it all in a few hours. So MTN gains money from me, I lose and gain bad service from Manelisi Booi? Has Manelisi not been trained on Customer Service? Does he not know Batho Pele principles? Manelisi is a representative of the MTN brand and he has tarnished the "Bozza Network"'s reputation. From the service I received, I am convinced MTN does not care about their customers, whether prepaid or contract, I am still a paying customer and deserve better service.
1 reply
76 months ago
No help from FNB!
I would like to take a moment and thank FNB Personal Loans for failing me as a client, valuing and not appreciating me as a young honest South African in these tough economic times. Great job FNB, I am building a bad credit record, and kudos to you for your support. I was "offered" a R17 500 loan by FNB in January which I then decided would be for my study fees, and for a car deposit because I knew the need for a car could quickly be very vital at work. The term of the loan on inception was 6 months, which I calculated and could afford. Later on because of some delays at my educational institution with registrations and the urgent need for a car for work I prioritized using the funds for a car deposit, which was not a smart move (I take full ownership of my bad decision and prioritizing). But I had to get the car because staying employed is just as important, how else would I survive or pay my the bills? When I reevaluated my budget I realized that the new installment of the car + the FNB loan + Car insurance were going to hurt my pocket very badly. I immediately contacted FNB and asked (begged) them to increase my loan term from 6 months to 12 (which means my interest would increase, and I fully understood) - They REFUSED! I was not running away or backing off from repaying my loan , I was simply asking to change the payment term so that I can afford the repayment, and FNB refused. Today I am sitting with unpaid debit orders and a minus balance due to a strain. All I asked was to extend my repayment because more than +R3400 is quite too much for me at the moment, when I took the loan, it was reasonable because in 6 months time I would be done paying the loan. I have not paid my medical scheme, funeral covers and some other important accounts that I have never missed to-date. I am sitting with a bunch of unpaid accounts, and a very big negative balance and a collapsing credit record. Before asking for the amendment I read up on their website what happens when a customer cannot afford and what I could understand is that the bank understands and the maximum of months for an arrangement is 12 if a customer is in arrears, but I am not in arrears, I am avoiding arrears by all means and not running away and approaching my bank for a solution. This is all frustrating and I have been trying to get a settlement loan from other institutions to settle the FNB loan and where I could get a longer term where I wont be under so much strain, but the fact that I am paying more than R6000 for the car and the loan, my affordability score makes it very difficult to get a loan elsewhere, I cannot even get a consolidation loan to settle both. It is such a difficult and dark time for me. I am drowning in debt and my credit record is being crippled. I do not in any way blame FNB for my bad decisions, I could have waited and bought the car after 6 months when i had financial relief, all I am saying is I trusted FNB that I am a loyal client to, the bank that has full exposure to my financial flows to be understanding and help me build a good credit record. "FNB - How can we help you?" unfortunately I don't seem to be good enough to be helped by FNB. All I am asking is for FNB to help me get back on a good financial standing, help pay less for the loan, I am not running away from paying it, all my cards are on the table. I just need help not to drown into debt and falling for scams, because I am becoming frustrated by the day and drowning deeper and deeper into depression.
3 replies
78 months ago
UNISA is an ODL that does not care about its Distance lerners(students)
UNISA is a Open Distance Learning institution that is not reachable to its students. I don't understand why they have contact numbers and email addresses if they will not respond swiftly. I have been trying to reach UNISA to track the progress of my registration, and I have been holding the line for the longest time. I don't even want to send an email because that is a huge waste of time. WHY is UNISA an ODL institution if there's no support available to Students! I registered with UNISA as an ODL because I cannot reach a university in person, but wow!!! They are never available on the phone during registration and application period, why, I have no idea. Their lines are forever busy or flooded, every semester without a doubt. UNISA is a big institution that anticipates a lot of traffic during application and registration periods but they never make means to prepare for such events. Sending an email to UNISA is a terrible idea and a nightmare, all we get are auto-responses and queries are never attended to timeously .
0 replies
78 months ago
FNB Temp Loan is ****!
I took an FNB Temp Loan on the 03 Jan 2020 of R2500, I then transferred the funds into my savings pocket to avoid misusing the money. Yesterday (13 Jan 2020) I transferred funds into my Gold Cheque account to have access to the money, to my surprise I got a debit order of R1759.33 on the morning of the 14 Jan 2020, which is not even the full repayment of the Temp loan. I called FNB, the lady I spoke to says that the transfer reflects as deposit into my account, and any amount that is deposited in to my account will/may be used as repayment of the Temp Loan, which brings a lot of questions because there has been several transfers and no money was taken towards the loan, so why now? and why was only R1759.33 deducted and not the rest of the money in my account. I am very disappointed on how payments are done, because I am only getting paid on the 25 Jan 2020, How do I pour petrol, how do I survive the rest of the month. This is what leads South Africans to loan sharks because their money gets taken when they do not expect it. The nerve of the lady I spoke to to suggest that she would have offered me to take another Temp Loan, the only problem was that the active one still needs to be paid in full!!! Wow! cheers to reckless lending FNB. And all I could get from the call was that "there was nothing they could do, because they repayment are system generated and its on the terms and conditions that any amount that comes into my account can pay for the loan" Why did they pay from the other deposits I that came into my account? why now? why that amount. I am puzzled and doubt I will get any answers. Does FNB suggest I go borrow more money and sink into debt when they could have taken payment on my pay day which they use, ask and require during the Temp loan application? I will am not happy with how the Temp Loan system works. It is very poor and not consumer friendly. I have been a very loyal client to FNB and even referred my friends to move to FNB. I never thought one day I would write a negative review about such a trusted bank!
2 replies
84 months ago
Rude and Unprofessional Agents
The agents at MBD are very rude and unprofessional. I have an account with Virgin Active that is being handled by them and I don's see myself paying it off until it is transferred to another debt collection company. I have a very soft voice, so they agents there always disrespect me when I'm on the phone with them discussing my account because I supposedly do not sound like a "Mr" because of my voice. I don't know if I should change my voice for their expectations! And their agents are mean and have a rude tone, they forget that I do not have any contract with them, I am not their client, Virgin Active is. When they speak with me they are harshly rude and even hang up while one is talking and asking them questions. How do they expect me to make payment arrangements with disrespectful people? Even their sms' are annoying, unprofessional and very rude. When one communicates with them, it makes one hate and regret the company they are representing and regret doing business with them. Should I ever finish paying off my Virgin Active account, I do not foresee ever doing business them again because of MBD's incompetent behavior and treatment. I am not a criminal running away from my responsibilities; there are valid reasons why my account ended up with them, and they either establish a proper way of dealing with payers or don't take on accounts at all if they don;t know how to speak with people! And just because I do not sound Man enough for them, it gives them no right to disrespect me and speak to me like trash. I do not know who they expect to answer my cellphone every single day that I have to explain myself to them every single day. DO THEY WANT ME TO PAY THEIR CLIENT (VIRGIN ACTIVE) OR DO THEY WANT ME TO HAVE A THICK/BOLD VOICE THAT MEETS THEIR EXPECTATION? Money or Voice? Please decide MBD. Stop harassing debtors. It's high time they put their agents through soft s****s training and teach them manners and telephone antiquate.
2 replies
84 months ago
RUDE and UNPROFESSIONAL agents!!!
The agents at MBD are very rude and unprofessional. I have an account with Virgin Active that is being handled by them and I don's see myself paying it off until it is transferred to another debt collection company. I have a very soft voice, so they agents there always disrespect me when I'm on the phone with them discussing my account because I supposedly do not sound like a "Mr" because of my voice. I don't know if I should change my voice for their expectations! And their agents are mean and have a rude tone, they forget that I do not have any contract with them, I am not their client, Virgin Active is. When they speak with me they are harshly rude and even hang up while one is talking and asking them questions. How do they expect me to make payment arrangements with disrespectful people? Even their sms' are annoying, unprofessional and very rude. When one communicates with them, it makes one hate and regret the company they are representing and regret doing business with them. Should I ever finish paying off my Virgin Active account, I do not foresee ever doing business them again because of MBD's incompetent behavior and treatment. I am not a criminal running away from my responsibilities; there are valid reasons why my account ended up with them, and they either establish a proper way of dealing with payers or don't take on accounts at all if they don;t know how to speak with people! And just because I do not sound Man enough for them, it gives them no right to disrespect me and speak to me like trash. I do not know who they expect to answer my cellphone every single day that I have to explain myself to them every single day. DO THEY WANT ME TO PAY THEIR CLIENT (VIRGIN ACTIVE) OR DO THEY WANT ME TO HAVE A THICK/BOLD VOICE THAT MEETS THEIR EXPECTATION? Money or Voice? Please decide MBD. Stop harassing debtors. It's high time they put their agents through soft s****s training and teach them manners and telephone antiquate.
0 replies
84 months ago
Landau Attorneys is professional
Landau Attorneys agents are very professional and not harsh on the phone. They handle clients with dignity and respect. It has been a pleasant pleasure working with them on my GetBucks account that was handed over to them. They never call unnecessarily and negotiate fairly have their client and the payers interest at heart, with cooperation. When I call them to ask for Statements showing my payments, I receive them within 30 minutes. They are very efficient. I wish more debt collection companies worked like them.
0 replies
85 months ago
Loan Detector SA Co-Scammers
They are co-scammers with Loan Detector SA. Sending threatening fake summons on behalf of Loan Detector which claims I have signed up for a 12 Months package, (That I never used, and have no knowledge of signing up for) I have never used the Loan Detector services yet I'm being threatened to appear in court. This threats have been going on for some time now, and they refuse to stop sending them. I have just spoken to an agent there and he claims that I need to make an arrangement with them before they can stop sending me emails. SCAMMERS, CROOKS AND FRAUDSTERS!!
0 replies
85 months ago
Fraudsters and Scammers
Lies, scams. They lie and promise free loan application, then start debiting money from your bank account, first R399, then small amounts like R99. They claim I had signed up for a 12 months package, (Which I have no knowledge of). Then they "Hand you over" to Lifestyle Legal Ltd, who sends threatening emails about Court Summons and Blacklisting. When you request proof that you agreed to their Terms and Conditions they fail to provide. Please be careful and do not fall prey to their scams, and do not fall for Lifestyle Legal threatening emails and fake Summons.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)