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Nandipha S

Active since Jan 2019

5

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0

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5 reviews

KFC Customer Services

9 months ago

Unresolved Complaint – Poor Service and Product Quality

Dear KFC Customer Care Team, On 8 November, I received a call from the manager at BP Nonqubela regarding a complaint I had lodged. He assured me that he would contact me again on Tuesday, 11 November, with a resolution. Unfortunately, I never received that follow-up call. This experience has been deeply disappointing. Not only has the product quality declined, but so has the in-store service and contact centre support. To add to this, the manager’s failure to honour his promise to call back reflects a lack of accountability and professionalism. As a loyal customer, I expected better from KFC. However, given the consistently poor service and product experience, I am now reconsidering my support for the brand.

0 replies

9 months ago

Disappointed in the product and customer service

I placed an order on 5th November at 10:59 at BP Nonqubela for a 9-piece bucket. When I got home and opened the bucket, I was disappointed to find that it contained only breasts and wings, with no thighs or drumsticks included. On top of that, the chicken was dry and lacked the usual KFC flavor and spices I’ve come to expect. I’ve always enjoyed KFC, but this experience was very disappointing. I spoke with Nomthandazo Kunene over the phone on the 7th of November regarding an issue with my order. While I appreciate that she apologized as part of her customer service role, I was not satisfied with the resolution provided. During the call, I felt that the interaction sounded robotic and scripted — my questions were not answered in a conversational or understanding manner. Additionally, I was not asked what resolution I would prefer as a customer. As a result, I would like to request proper compensation for my order — specifically, replacement of my 9 pieces of chicken prepared correctly with the authentic KFC taste and spices. I also received an email from Lehlogonolo Ramogale which is a copy and paste of Nomthandazo's email what a disgrace she was not even bothered to read my email with or send the query back to the previous agent I look forward to your prompt response and a resolution that reflects the quality and customer care KFC is known for.

0 replies

FNB (First National Bank)

19 months ago

FNB HAS LOST ME AS CLIENT VERY *********** STAFF

On the 10th of December I went to FNB Bellville branch to make a new and the consultant offered me a funeral policy and I said I have a policy with Capitec she convinced me that their funeral policy is cheaper than Capitec bank we did quotes and I said I will open the policy in January the consultant said she can open the policy and the 1st debit order will come off on the 27th of January of which I agreed to. On the 6th of January 2025 the father of my my child sends stationary money and a debit order goes off FNB funeral policy, I was shocked and frustrated the following day I went to FNB I was given the phone to speak an FNB call center agent by the name of Sihle firstly that could not understand my query he then ended up saying I should go to the consultant that opened the policy for me. I was disgusted is he not representing FNB? What happened to taking ownership and treating the customer fairly and finding a resolution for the, I then asked to speak to his team leader he said he will see if the team leader is available eventually I spoke to a guy named Siphiwe and I explained the situation to him and I had advised him that the resolution I am looking for is to be refunded my money that was wrongfully deducted and for the first debit order to take place as agreed Lol Siphiwe said he will speak to his manager and get back to me what joke, was I then not speaking to a manager all this time? Today is the 8th after closing hours and I still haven't received a call back nor any sort of communication. FNB has just lost a client with its *********** staff and terrible customer service and my child is also left without stationary.

1 reply

47 months ago

Mr Delivery who cheats customers of their refunds

September 12 I made an order to Mr Delivery right after I made the order I realized l had placed my work address instead of my home address I cancelled the order immediately the order before the driver even picked up the order in store, I then requested a refund went back and forth with a consultant named Zipho.M she then refunded my Mr delivery account with half of what's due to me saying I never showed up even after explaining to her a thousand times that I cancelled the order, I then asked her to get her manager to call me as I'm not getting anywhere with her as I have been explaining the same issue to her and instead it seems as if I'm speaking to a robot that keeps on sending me a copy and paste of a message, instead of a call from her manager I received a text case is closed and to give my rating, how does she close an unresolved matter? My request to even speak to her manager was also not filfulled.

0 replies

54 months ago

Nasty manager

In December I made a total purchase of just over 50 000 at cash build makhaza in that purchase there were two wheel barrows which did not even last a month and they were damaged due to factory fault I returned the wheel barrows and the management that was in store by the name DEE VEEVERDINARD refused to take the wheel barrows and said they were overused I failed to understand this as what is the purpose of a wheel barrow? I mean the wheel barrows had not even lasted a month, I then left the wheel barrow at the store and asked to be contacted by someone superior nothing has been done about the situation to date.

3 replies

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3 Star

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2 Star

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1 Star

5 (100%)

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