AK
afrah K
Active since Feb 2019
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
Unprofessional Service and Bullying at PostNet Berea Road
On Wednesday, 18 December, I visited PostNet Berea Road, Durban, to have ID photos taken and printed. However, the employee printed incorrect photo sizes—4.5 cm x 5 cm instead of the standard ID photo size of 3.5 cm x 4.5 cm. When I submitted the photos to the traffic department, they were rejected due to the incorrect dimensions. I called PostNet to address the issue, requesting a reprint of the correct size or a refund. The employee refused, claiming no refund or reprint was possible. When I asked to speak to the branch supervisor, she became hostile, shouted at me, and called me "****y." Rather than acknowledging the error, she insisted that their sizing was correct and imp**** I was mistaken. To confirm, I took the photos to another company, which verified that the sizes printed by PostNet were incorrect and not standard ID photo dimensions. This behavior felt like an attempt to bully or manipulate me into accepting their mistake. I contacted PostNet's customer care services multiple times, but I’ve only received vague promises of a resolution without any action. Additionally, these calls lack reference numbers, making it impossible to follow up with the same consultant. I feel disrespected, mistreated, and ****med. I am now left with unusable photos and no solution. My primary request is to have the photos reprinted in the correct size or to receive a refund. The company should ensure its employees are professional, accountable for their mistakes, and respectful toward customers. I do not appreciate being shouted at or bul**** for requesting a fair resolution.
0 replies
40 months ago
Violence against women
This trip by far was the most dangerous Bolt trip I ever had. Few minutes after I and my two younger sisters got into the car, the driver started driving extremely fast. Almost got into an accident twice. The windows were completely rolled down and the wind was blowing in so strong. It was obvious to us that this driver was under the influence of something. The driver behavior was really rude and unsettling. The driver literally dropped us in the middle of nowhere. Somewhere along Sydney road. He ended the trip and stopped driving. I asked him Why did he do that? He never answered. Then I started to get scared and worried about my safety and sisters. So in a very shaky voice I asked him if we can get out of the car. The doors were locked up by him then. Fortunately he allowed us to come out. And then from the danger of this driver behavior to the danger of a crowded industrial street me and my sister were left stranded and scared. Before ending the trip prematurely by the driver himself, he literally forced my phone out of my hand. He screamed at me and quote said “Give me your phone”. I surrendered after him shouting this 3 times and gave him my phone. Reason why, he said he needed to confirm where we going on my own Bolt app. I seriously thought that all the rumors about Bolt drivers and violence against women are just a myth, so not real. But now I witnessed it for myself and so much convinced. The aggressive behavior and reckless driving of Bolt drivers continue to increase. At this point no promo or cheap ride can take over safety. Safety is crucial!!!! Especially for women in this country and Bolt as a company should act swiftly and firmly regarding this. Lastly, i was not sure if I should report this trip, cause i was thinking he now may have access to my personal information/location/driving destination and he can come after me for reporting this. But im no longer scared as such abuse should stop.
0 replies
51 months ago
Woolworths Online Ordering and delivery service
I have placed an order online for delivery, as communicated with me the delivery time should be between 7-9 o’clock today. It’s now 11 o’clock and I have no clue on what’s going on. I have phoned woolworth customer service department several times to inquire about the delay and unreliable delivery service. “When providing a delivery service, punctuality is a key element that can reflect greatly on the company itself.” They say the driver is only 5 minutes away! 50 minutes later I phone again and they say the driver is stuck in traffic!! All of this just sounds like excuses. My whole morning schedule is messed up given such poor service and communication and o would have appreciated if woolworth doesn’t specify a time and set our expectations too high. I’m not even going to bother and call again , i will just let the driver do as please and deliver when it’s most convenient for him/her. I don’t think I will ever use the online service again, rather visit the store. This was an unpleasant and unprofessional service. It seems
0 replies
57 months ago
Service depreciation
1. Food quality is no longer the same 2. Incompetent staff 3. The service is slow and poor I honestly don’t know what happened to our one time favorite restaurant in town but it’s no longer the same.
0 replies
59 months ago
A very good example of a very bad restaurant!
Management at it worst. The food is mediocre for the price. It was also sad to overhear the manger shouting at the staff.
0 replies
63 months ago
Absa Bank Grahamstown branch
The service at the bank is really slow. Staff are unfriendly and not helpful most of the time. In order to get your banking done you first have to queue up outside the bank sometimes under the rain for at least 30 minutes. Then you get inside the bank and wait some more. You will definitely have to dedicate a whole day if not more, to deal with the bank and get things done. The staff are using the COVID 19 situation as an excuse for the slow service and lack of efficiency when dealing with customers. It’s has always been like this even before the COVID 19 situation. Also, It’s is not the case with other banks in the area during the pandemic time. So please ABSA bank get the bank service in order.
117 replies
82 months ago
FNB poor service/ Card not working when travelling
1. I was traveling overseas, and FNB blocked my credit card, leaving me stranded for days! The block was placed without my permission and knowledge. I advise the bank to contact their customers before performing such actions, especially when they are in a foreign country. I have informed the bank that I will be traveling overseas and provided the exact dates of my travel, yet they decided to block my credit card. I had to wait at the bank for hours to get the FNB permission to utilize my visa card overseas, and it was still not working when I traveled. I had to borrow money from a colleague. 2. The customer care desk provided poor service when dealing with my problem. They were hanging up on me, providing false information and lacking knowledge. They couldn't even tell me the reason why my card is not working! 3. I don't understand why FNB does this to their customers. Other banks allow you to use your card freely worldwide. If FNB bank thinks this is a security measure, then it is not working because you are causing a lot of trouble to your customers by leaving them stranded in a foreign country. At least make sure your help desk or credit card limit department are functioning before implementing policies. 3. Other banks allow their customer to use an "Application" to set their international limit and activate their credit card whereas FNB customers have to use the old fashion method (The TELEPHONE) press one for this and press two for that !!!! Waiting for hours sometimes to find someone kind enough to answer your call in order to perform a simple process or obtain a piece of information !!!! 4. I'm disappointed and shocked by the FNB level of service! The credit card limits department is not functioning at all, can you please advise the department to attend to their customers and answer the calls. 5. Finally, I would like to know why my card was not working. As this has ruined my travel experience!
105 replies
88 months ago
Makro online/Customer service
I have purchased an item/device from MAKRO online and i was very upset to find out that it is faulty! the device (speakers) are still under the warranty. I struggled so much with your customer service to get it shipped back! from December 2018 till date i'm living without it! Music at home is an important daily routine of life. Honestly, i have been suffering since December 2018. If i only bought it from a local store everything would have been fine by now. At least I would have had a proper means of communication. I have Called multiple times and been given conflicting stories on the status of the order, given empty promises that someone would call me back for an update, put on hold and ignored. I wasted a significant amount of money on airtime, simply because i needed to know what is going on. I really do not think it is that difficult to communicate with your customers, keep them updated and attend to their problems/needs! that is what is customer care is! I think i have learnt lesson very well and came up with the conclusion that Makro seriously lacks the capacity to provide a decent customer service.
581 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)