LG
Leon G
Active since Feb 2019
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Goodness Mohlamonyane was brilliant
Goodness Mohlamonyane was brilliant. Friendly, courteous, understanding the issue, and extremely fluent in communication. I understood everything she said. Spoke in impeccable English. Very professional. First time years I can say I spoke to someone in a call centre and actually understood everything the person said. Well done.
56 replies
40 months ago
Utterly disgusting.
I am absolutely disgusted with the accusations they accused me off. Our parcel was sitting in their bay since the 23rd of December, and after numerous ways to find out what is happening, they finally come back today and say we are committing fraud. For heavens sake, they say I am not using the right bag. I had purchased the bags from PnP for R100 each, only for the scan option to not work. I was told to buy another 2 way bills for R40. To which I did and sent our people to drop off. Now they come with a story that we have previously done fraud, and what not. We have only sent 2 other parcels before. The managers at the store even tried to help me with the issues I was having with the Bags not scanning. This is utterly ridiculous and I will never ever promote or make use of their facilities ever again. I would rather trust the courier guy, than even think of Aramex. I hope more people realise what **** they come up. Really!!!!! I would APPRECIATE THEM BRING BACK MY ITEMS, CUT MY LOSES OF R240, and request the Courier guy to deliver. Why the Flying Fish would I commit fraud, for something so small and trivial. F*%$ING Idiotism at its best.
0 replies
44 months ago
False offer and advertising
Hi. I would like to bring to their attention the false advertising as per the uber app promo. It says "50% off all box meals". I wanted to order 2 of the Zinger box meals, and 3 other box meals for my kids. But there is no discount on checkout. Why say 50% off all box meals when they do not apply. I do have a screenshot of the promo offering should there be any dispute of this false offer.
0 replies
49 months ago
Melrose cheese slices faulty packaging/unsealed slices
Parmalat changed their name and this maybe is the reason because of their poor communication. I purchased Melrose cheese slices and almost every slice is not sealed properly. Sent them a complaints form. Tried calling the customer center and they keep dropping my call. Wasted more airtime than the cost of the cheese I purchased. Makes no sense to even try and complain. Just costs us more with no response. Best we try and steer away from them and maybe they will find that customers not supporting them will lower their turnover, then maybe they will take us seriously. I hope they read this and respond. Would appreciate it. Maybe even compensate us all for the expenses for trying to contact them with no success!!!!
222 replies
71 months ago
Can't find company contact details
I purchased two panels in January. I installed them about 29 days ago and one has fully cracked in two down the centre, and theother one has started showing cracks like the first one. I can't seem to find the contact details for thd company. If they could please contact me, i would appreciate it. they can email me with their contact details.
253 replies
80 months ago
Don't holding your breath! you'll be dead by the time they call you
I have shopping at this store PnP Douglasdale- for 9 years and over the past few years, the store has lost its value proposition in my opinion. I used to spend an average of R20 000 a month in this store. Nowadays I just buy my daily essentials from here. I prefer to do my bulk monthly shopping at another store. If there was another PnP store to go to close to me, I wouldn't shop at this Pnp. I find it a total inconvenience to shop with a specials flyer whilst pushing a trolley. The store rarely advertise their combo specials. They would rather print an A4 sheet displaying silly in store specials than putting up the advertised items. I have brought this to their attention on numerous ocassions but nothing has changed. Some of the staff think they know better and also act like they own the store. I have had two incidents in the past 2 years and still waiting for the owner to call me. I don't know if the staff told him or if he is just ignorant to the situation. I am still waiting for the last 8 months for him to call me on the second incident. Bottom line is that customer experience is key to a successful business. If there is no structure in place to deal with customers, and if the staff think they know too much , yet they are proven wrong, and are still adamant they are correct, then I actually give up.
105 replies
87 months ago
WISH.OK.COM
I have had no real issues so far with Wish. Only 4 of my 32 ordered items have arrived. Only 2 of them have arrived on time. I still have another 10 items within delivery expected date. I have been refunded on the late items. They are pretty good if there is a valid late item. They do keep to their policy. Only issue is the wait for the items and it is not their fault. The problem lies with the JIMC (Johannesburg International Mail Centre). They are backlogged and very slow. Thus, items arrive late. So... all the negative reviews I see is because people don't log a refund request in time or just before the original delivery date with support. I have stated my case on many ocassions about the expected delivery time to SA to be 37 days to a max of 45 days. I know it's the SAPO fault, but i follow the rules and they obliged to them as stated by their Wish Policy. All in all, the pro with dealing with Wish is that if the item is late, you get refunded, and when the item is delivered you only pay the SAPO fee for the parcels. ?
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
4 (57.142857142857146%)
1 Star
1 (14.285714285714286%)