JT
Joanne T
Active since Feb 2019
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
**** serive from Hi- Fi Cor - NO SENSE OF URGENCY AND NO CUSTOMER SERVICE
On and around the 20/01/2026 my son and his wife purchased a Lincoln chest of draws through Hi-Fi Corporations. Upon delivery through a company that they use, the Draws arrived having water damage, and the delivery staff, requested that they be give them coffee and something for lunch. This is not the first time that this delivery company had done this, but that is far from the issue we have at hand. When my daughter in law made contact with the relevant party to advise that the draws were damaged ( mind you they paid +/- R2K for this piece of ****) , she was asked to send proof by means of a video. I am currently in possession of the video and photo's that were taken. This video was e sent to the parties concerned ( JD service centre, and CRC Complaints ), however to date Zoe has received no feedback what so ever. They have the following ref numbers (1001340080, &HI-FI-FURN-20261022-4779), and still not feedback. When I personally called HI-Fi Corp yesterday , I was told that this has been acknowledged but the supplier does not have stock. Please confirm what does your slogan,/motto mean "Lowest Prices, Best Deals, reflecting their commitment to providing affordable electronics and home appliances." Does this mean that you provide sloppy products to customers because you assume it is affordable. Let me educate you, Your prices are not affordable, and they are shoddy. Unfortunately I have been personally warned not to use Hi- Fi Cor from multiple people, but because my son and his wife are starting out, they though that they would take the risk, (i mean what could happen to furniture' right ) I told HI -Fi Cor yesterday to have someone call us before end of business yesterday, and again there was no response. Please come remove your piece of fire wood in the form of a chest of draws, and refund the money as a matter of urgency. I would like to remind you that should we not have favorable outcome, I will take this matter to various medica platforms, because, not only were they given a raw deal, but they had to deal with the delivery men requesting food and coffee.
0 replies
4 months ago
No response from the courier
Please help we Unable to trace a parcel and its urgent
106 replies
6 months ago
Mortified at what I bouth
I bought a BMW 116I from Car King in Newlands on 24/04/2025 for R90k cash. I was sold the car as is, however I was told that there are Runflat tyres on the vehicle, according to the tyre dealership there is not one Runflat on the vehicle. The batter in the vehicle is the incorrect batter, it is not even an AGM battery. Today my car just stopped working, only to find out that it could be the change that goes into the engine. I am so upset and Disappointed with the fact that they pulled the wool over my eyes just to make a sale.
0 replies
11 months ago
HORRIFIC SERVICE FROM BONIAS
Since March I have been trying to get assistance in moving 4 memberships to Bonitas. We are now in May, and to date there are still issues pending. When I initially started the process of looking for another medical aid, I went onto Hippo, and was immediately called. During this process, I have had to submit several documents to Hippo as well as to Bonitas. Im not going to get into this story again, because it seems as soon an issue is escalated here on this platform, everyone jumps to attentions. A week ago I called Bonitas, as there was still no clarity on various issues, however my debit order went off on the new premium, with issues pending. I called and spoke to a lady called Durhto who was very helpful at that moment. She asked me to e-mail her and her team leader Lynn, with the proof of the chronic medication and banking detail ( of which i sent about a million times to Hippo) and a few times to Bonitas previously, and still they have not responded to advise if the chronic meds would be approved or not. To date two of my children's banking details have not been loaded, again sent a million times to hippo and to Bonitas. I even provided them with the reference number of the banking details that I sent through, and still nothing. The funny thing is, they inform all the callers that the calls are recorded, I therefor request that the call is pulled from last Wednesday, where I asked for answers before end of business that day, and one week later, no response, or acknowledgement of my three e-mail I have sent since then. I have no idea why clients/customers must struggle like this. Had I know that this was the process, I would have bitten the bullet and stayed with Discovery. I actually feel that I might go back to them . Treating customers fairly is a big part of any institution, It is the core of the business, but both Bonita and Hippo do not live up to this. I am so angry and disappointed that I have to use this platform to get a response, which will be short lived. I want this matter put to bed by the latest this Friday, if not I will go to the Medical Aid Ombudsman. I want a senior manager to assist in this, I am sick and tired of being bul**** by these companies. You are playing with lives here. I also want someone that understands the processes of your company, so that this can be resolved.
232 replies
12 months ago
Dont use Hippo
When my family and I changed from Discovery to Bonitas, Hippo was on the ball and contacted me daily to get the the business ( 4 memberships in total). I had to e-mail them several times over and over and over. I was told that they never received my e-mails and that the other members of my family must e-mail them on my behalf. ( what a load of ****). Furthermore i asked them to debit my bank account on 25/05/2025 as i cannot have a double debit going off in a month, and was assured that if i send them the billing method they would get back to me . The e-mails have been send to the following Mkateko Maswangani, Lampfu Nyatshave, Ofentse Simelane. Now that I have called Bonitas directly, the bank details for the individual memberships have not been uploaded, CAN YOU BELIEVE THIS. Dont go through Hippo
58 replies
14 months ago
Dissatisfied client ,shoddy service, you sell a product that you cannot deliver on.
Im super disappointed with Discovery to say the least. It was such an ordeal to have my daughter come off my medical aid and go on her own medical aid. 13/02/2025 we started the completion of the forms and submitted it on this date with all the relevant documentation, even my information as the account holder. +/-23 pages (inc attachments) 16/02/2025 an e-mail was received to say that no attached were sent through, the funny thing is that I cc my daughter in when i submitted the documentation, so we both quickly had a look at the sent document , and low and behold the attachments were in the e-mail. We resubmitted it twice on 16/02/2025. 17/02/2025, another e-mail was received advising the same as above. My daughter called them in my presence ( now I'm not going to put the names of the consultants/administrators I spoke to throughout this process , but should you require this, ill gladly provide the name and dates ), and they confirmed that they received the documentation, and she gave them verbal consent to add me onto her profile as a third party. This "apparently" was done. Each day she either received a call or an e-mail saying that the documentation was missing, despite the fact that they telephonically confirmed that they received it. I called and spoke with various people ( as mentioned above), they wanted permission to discuss it with me, even though it was given, and it was supposedly put onto the file notes. I found out that my daughter had various profiles open because the new business administrators did not capture her ID, and that is why numerous new business administrators were calling her to get the business , ( totally infuriating ). Initially Discovery did a role swap from taking her as a child dependent on my profile to an adult dependent on my profile, despite the fac that I advised them that she is going on her own. She was called twice again to ask if she wants a broker, of which she categorically said no. She then received her WhatsApp message with her medical aid number and welcome package. Believe me even after that the calls still perused. I call the new business numerous times to ensure that the debit order date runs off on 20/03/2024, and was told to speak to customer service, of which I did on several occasions, they confirmed to me that the debit order will run off on 20/03/2025. I called Discovery them on a daily basis, as I have no faith in there administration process , only to be told on the 25/02/2025, that a debit order ran off on the 24/02/2025 and the debit order will go off on my account 01/03/2025. Please can I find out WHY WHY WHY, after we were informed by the customer service division would not, happen, but it did. A company as large as Discovery health, your service is shocking. There were no funds in my account but the debit order went off , causing me to incur bank charges for the debit order bouncing. DISCOVERY this is not fair. I need this nonsense to be resolved, why do you treat your clients like this. From what I can see, its not only me that is encountering shoddy service. I want my bank charges refunded asap. What you say , and what you do are complete opposites. I will keep writing on his platform until this matter is resolved.
641 replies
16 months ago
Mandate not received which is out of there turn around time
We have tried to apply for a loan 3 months ago and until now they have not sorted out the mandate issue with FNB. You go through the process and they say mandate will be sent to the bank for the customer to accept, and weeks go by and nothing. They keep saying they escalated it. We cancelled the load, and tried again as there e-mail to us said it was resolved. We tried again and guess what ? its been over a week and still no mandate received.
168 replies
17 months ago
Disatisfied
I was referred to a specialist for my daughter on 25/10/2024, and was told to pay cash as they do not claim from the medical aid ( I don't blame them). I paid R1500.00 to the treating specialist, and sent the claim through the same day. I followed up 3 days later and was told that it is in the process. Until today no refund in my account, however the statement from Discovery that I received mentioned that it was paid to member on 31/10/2024 ( a distorted picture). I Followed up with them 3 times already and keep getting a different story, and I get pushed from pillar to post. On the 05/11/2024 I called and was told that they will escalate for the payment to be released, asap . On 06/11/2024 there was no payment in my account, so I called and was told that my bank details were suspended. When I posed the question as to why, the agent could not tell me. The agent then advised that they have been trying to dep the money , and it keeps bouncing back. ( I know that is nonscience because I work in a similar industry), now that upsets me because - 1 - bank details were uploaded and verified by Discovery in September 2023, and I had received a refund in the beginning of the year. 2. - there was no form of communication from Discovery to advise of this. I was then told, ( after i kicked up a stink yesterday ) that I need to speak to the banking department, of which they put me through. When I spoke to them they advised that nothing was wrong with my banking details, and I should speak to the finance department. I was put through to the finance department and they kept me on hold and then found myself through to the key care department. This whole process was approx 35 min on a call. The lady at the key care department advised that yesterday was the 5th date for processing my refund, and that today 07/11/2024 is the 6th day for the funds to be released, and still nothing. I want to say this to discovery, incase you were not aware, money does not grow on trees, and I was not born with a silver s**** in my mouth, I work hard for my money, and all I expected when faced with a situation like this, is some kind of consistency from a Conglomeration like Discovery. May I add this is not the only dissatisfied treatment I received from them, and with the previous review , I never even received communication back. The level of service that Discovery is displaying is despicable to say the least, and I am aware nothing will get done, about this query, However I feel people out there should know what they will be getting themselves into if they go this route for a medical aid.
124 replies
24 months ago
Very disappointed
In November of 2023 my son turned 21 and fell off my medical aid plan and took his own, but the premium comes off my bank account. In December of 2023, a vitality consultant contacted him, to discuss vitality and to see if he was interested, because he could get a 2 month free trial. 01/03/2024 the debit order went off my bank account which was more than the previous months. When we investigated this, we were told that vitality was included. My son advised that at the time he received a call , he advised the vitality consultant that it sounds nice, but if he wanted to join , could he do so himself on the app, of which the consultant responded "YES". Now taking that into account, when we called Discovery last week , we spoke to a vitality consultant that advise the he would need to listen to the telephonic voice recording and it would take up to 3 days and it will be sent to my son's e-mail. The three working days has now turned into 6 working days and we have not been contacted. Having said this, i had just enough money in my account to pay the initial premium, and unfortunately the medical has been placed on hold as the debit order bounced, due to this payment . This is not the only issue i have had with this medical aid, however i do not wisht to elaborate, but if i have to i certainly will and will provide proof. The reference number we got was 102130921. The date the complaint was lodged was 03/04/2024, today is 11/04/2024. Discovery did not even have the courtesy to inform us in February to confirm if they should or should not proceed with the vitality, even though my son said he would do it himself if and when he is ready. I want this complaint addressed asap, I want to hear the recording asap, and i want a way forward in this matter.
106 replies
30 months ago
Your created an expectation and let us down
We app**** for a loan, We submitted our credentials on sms, and was contacted by Old Mutual after the sms was sent. Old mutual send us a loan application with three consolidated options of a loan, alluding to the fact that we already qualified. The sales person called us and advised telephonically of how Old mutual can assist. After a day we were asked to submit the bank details and all documents again, We were then told that we do not qualify. An expectation was raised when we got the consolidated options to choose from , and then let down. I do not understand why your company offered a loan and then did the investigation thereafter. You created an expectation and let us down, Im super disappointed and will never promote your comany again.
131 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
8 (66.66666666666667%)