DS
Darren S
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews20 months ago
Disappointing Experience with FNB During Debt Review
I want to share my frustrating experience with FNB during the debt review process as a cautionary tale for others considering this route. Instead of providing support, FNB has made the process even more difficult and costly. They've added charges for services they haven't rendered and have continued to push through debit orders on my frozen account—an account that should have been closed months ago due to debt review. Despite multiple attempts to cancel these debit orders, they persist, leading to an accumulation of unjust banking fees. Even after finally getting some of the illegitimate charges reversed, I was told at the branch that I couldn't close my account, contradicting the email instructions I had received. FNB's reckless lending practices contributed to my need for debt review in the first place, approving loans that I clearly couldn't afford. Now, when I seek help to get out of debt, they seem more interested in squeezing every last cent out of me. This experience has been nothing short of disappointing, and I believe FNB should be ashamed of how they treat customers during such a vulnerable time.
106 replies
20 months ago
adding a free email address but trying to get me to accept a debit order
I have been a long-time client of MWEB, and recently I wanted to add another email address to my hosting package, the package offers 5 free addresses of which I was only using 2. I pay Mweb on a cash base as I do not believe in permitting companies to place a debit order on my account. But when I tried to add the new address it took me to a page to confirm my banking details and accept the debit order mandate, adding the extra email address changes nothing in the billing so I don't see why this is necessary. I asked this question on the chatbot and was told to phone in, now phoning need is the equivalent of standing in line at home affairs. My other hosting provider allows me to add an address in cpanel, why does Mweb have to complicate things like this, people run dynamic businesses, and you need to make your product easy to manage. I also sent an email about this, 2 days ago, no reply, so I am now in the process of finding a new host because I cannot wait for Mweb to get off their hands.
0 replies
21 months ago
Bromhoff Vet - A Heartfelt Thank You!
Bromhoff Vet - A Heartfelt Thank You! I recently had a distressing situation with my 12-year-old Labrador, Dodge, who developed a concerning lesion near his right anal gland. After reaching out to Bromhoff Vet, I was met with compassion and professionalism. They promptly responded to my email and provided much-needed assistance for Dodge. The team at Bromhoff Vet operated on Dodge, removing what turned out to be a benign tumor. The difference in Dodge’s demeanor post-surgery has been remarkable – his ears are up, his tail is wagging, and he seems genuinely happier and more comfortable. The care and expertise exhibited by the staff were exceptional, and I am profoundly grateful for their help during this challenging time. I highly recommend Bromhoff Vet to anyone seeking top-notch veterinary care for their beloved pets.
0 replies
22 months ago
A Disappointing Experience with Cartrack's Cancellation Process
I am writing to express my deep dissatisfaction with Cartrack and their refusal to adhere to the Consumer Protection Act (CPA) regarding the cancellation of month-to-month contracts. Their dubious retention tactics and complete disregard for clients wishing to cancel services are unacceptable. I canceled my service not only because Cartrack failed to provide it but also because I no longer saw the value in the risk vs. benefit of having tracking. Key Facts: 1. On 19 December 2023, I owed Cartrack R129.00 for a monthly service that they did not provide. 2. On 20 December 2023, I sent an email to their accounts department, clearly stating my intention to terminate the services immediately. This email was sent from the address registered on my Cartrack profile. 3. According to Section 14 of the CPA, consumers can cancel a month-to-month contract at any time by giving the supplier 20 business days’ written notice, without needing to provide a reason for the cancellation. My email dated 20 December 2023, satisfied this requirement. I also followed up with numerous notifications via WhatsApp. 4. Cartrack’s accounts department ignored my email and continued to debit my account monthly. Due to financial restructuring, they debited an account no longer in use, incurring multiple penalties. These penalties would not have occurred if they had comp**** with the CPA and canceled the service as directed. 5. When I challenged this, Cartrack sent me a form to fill out to cancel the service, claiming I was liable for a cancellation fee. Despite a representative’s assurance that I could ignore this fee, they still required me to sign a form acknowledging a debt I did not owe. The CPA does not require specific forms to cancel month-to-month contracts. 6. After placing a review on Hellopeter, I was contacted by someone named Leslie from the CEO’s office, who claimed they had canceled the contract. I received a cancellation letter, but it stated an arbitrary cancellation date of 17 April 2024, rather than my original notice date of 20 December 2023. 7. Cartrack and their lawyers are now harassing me for an extra two months' payment, ignoring my CPA-compliant cancellation notice. Their collections attorneys, Viljoen Attorneys, have been unprofessional and dismissive, with one representative even crumpling paper in my ear during a phone call. 8. Cartrack is sending faux summonses via email for the amount they claim I owe. I welcome a real summons, as I believe any judge will recognize my right to cancel the contract and see through Cartrack’s arbitrary date changes. I will also be seeking reimbur*****t for the banking penalties incurred due to their non-compliance. These are all true and verifiable facts. The arrogance of Cartrack’s accounts department in changing my cancellation date and insisting on additional payments is unacceptable. Here we are, seven months later, and I am still trying to rid my life of Cartrack. Conclusion: I hope this review helps other potential customers understand the challenges they might face with Cartrack. Companies must respect consumer rights and adhere to the CPA without resorting to questionable practices to retain customers.
53 replies
22 months ago
FNB unfair practices, costing a distressed client thousand in penalties, yet complaints get ignored.
Despite lodging complaints FNB has decided to just ignore my problems where they just allow people to access my account, an account I would love to close as no money goes in to it but FNB connect just puts through debit order after debit order leaving me with thousands of rands of penalties, when I had notified them and made arrangement to do manual payments, which I do but yet still the put the debit orders through. FNB actively destroying my family with their unfair practices. I am trying hard to fix this, I even submitted a payment plan and was brushed off. Completely heartless. How many times must I lodge complaints on this public platform before you are will to help, guess what FNB has no intention of helping, except themselves. Even before my financial troubles started I went to them at the Randburg branch for help, and all the consultant could tell me is "the system does not allow, try again in 3 months" allow what I have no idea, but when I asked, he just said allow to help me. I knew at this point that the how can we help tagine that FNB uses is empty. FNB places more value in its sytem than it does to the clients.
53 replies
23 months ago
Exceptional service fro ER24 Crew
I want to commend the ER24 ambulance crew of vehicle M160 who responded to my uncle’s medical emergency on June 1, 2024, at approximately 20h30. The team displayed an outstanding level of professionalism and care during a very challenging and distressing situation. Dineo and Donald not only provided exceptional service to my uncle when he was in need, but they also represented their employer, ER24, in an exemplary manner. ER24 should be proud to have such exceptional individuals on their team. Their compassionate approach helped ease the anxiety and discomfort of the situation. Thank you, Darren Smith HPCSA Registration Number: ANT0006688
0 replies
23 months ago
FNB Connect actively and knowingly, submitting debit orders without my consent, causing thousands of rand in penalties over time.
Seem there is no other choice than to leave FNB as they treat my bank account a a free for all and then use their famous words like; 'it's system generated', ' the system does not allow' and no matter how unfair it it, the people who are suppose to control the 'system' shrug their shoulders because it does not affect them personally all while FNB get to rob the public blind. i have previously written about this (original post below), it took them 3 weeks to address it, and it just happened again, so there was no resolution. we the person dealing with the complaint seemed to think it was resolved, but i did not receive a statement as requested but rather an email with amounts on it that ill formatted, hard to understand and had incorrect information on it, i rep**** to the email suggesting a 3 month repayment plan (that would have been a shorter term) and was told the something about the 'system'. I paid the installments manually from another bank (because you cannot pay manually an FNB Connect account from an FNB account, no matter what you try), but still they put through debit orders that I canceled for all amounts, and also rejected their Debcheck mandate, but still the debits order are attempted and obviously rejected for the reasons i described below. FNB Connect and FNB in general are actively and knowingly, working to make my financial position worse, you should hang your heads in shame. Original complaint [on the 15th of january i sent them an email and spoke to them telephonically requesting that my debit orders be stopped as my account has been suspended and no money will be in the account, they still put through the debit orders costing me thousands of rands in penalties so far. i also asked them for statements on the account but never received them.] I will be closing all my accounts with FNB as they cannot and willing not protect my financial interests and actively work against their clients, you don't deserve the clients you have. 'how can we help you' means nothing to them because their system is more important than the client, an empty Tagline. Whoever deals with this complaint from FNB, please don't phone me. from the last time you demonstrated that you too do not have the power (or probably the will) to go against FNB's mighty, all knowing system. Nothing besides refunding me all the penalties from the 15th of January will help to restore any faith in FNB, and even if you did, you (FNB) have demonstrated that you cannot be trusted with my money.
212 replies
23 months ago
Cartrack submitting ilegal debit orders
I am really sorry that I have to leave yet another bad review for Cartrack, their Accounts department?collection lawyers. when I made my initial Hellopeter complaint the matter was 'sorted' on the same day, leslie from the CEO's office contacted me and assured me that my month to month account is closed and they issued me 3 credit notes as well as a letter confirming cancelation. But i keep getting call from their lawyers and I have informed them many times that i have the letters and the credit notes but still they say I owe R248.00, this morning I woke to find they actually had the Impudence to submit a debit order for this amount. I will never recommend Cartrack to anybody, their accounts department are unfortunately clueless. I had even paid them for the notice period of the cancelation for which i have a POP. but still they carry on. I refer to the credit notes below. CRN-1097960, CRN-1097959 & CRN-1097958 I would like confirmation that I will not be phoned by the accounts department/lawyers regarding this, i just want to never hear of Cartrack and their truly difunctional accounts administration ever again, can't believe i'm still fighting with the 6 months after closing a Month to month account. I will be reporting this debit order a *****.
159 replies
24 months ago
Bad attitude of legal aid advisor
Portia at legal aid, tells me that other people have worse problems than me.
53 replies
24 months ago
*****ulent debit orders
on the 15th of january i sent them an email and spoke to them telephonically requesting that my debit orders be stopped as my account has been suspended and no money will be in the account, they still put through the debit orders costing me thousands of rands in penalties so far. i also asked them for statements on the account but never received them.
159 replies
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2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
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1 Star
9 (75%)