SA
Sandy A
Active since Feb 2019
30
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30 reviews3 months ago
DON'T LOSE YOUR PHYSICAL CARD EVEN IF YOU HAVE THE WOOLWORTHS CARD ON THEIR APP
On 30 December I really needed to use my Store Card on my app (physical card damaged and destroyed). I went into Woolworths Eastrand Mall to sort this out (I still do not understand the 6000 and 600 starting numbers on cards. I pay on the 6000 number). Great helpful friendly people. I could not buy and pay at the till with my app because my card is blocked and physical card is lost. We had to apply for a new physical card to use the app on the phone. No temporary card. No one can help - cast in stone - go away. We then app**** for a new Store Card - The card which arrvied was the Credit Card. Calls I made (excluding the store calling the help line) were made at 11:46, 11:58, 13:36 and 13:38 (you know the apology for I cannot help and retry - the last call was also cut and 2 min to confirm the card was ordered). On 5 Jan (all this time I want to send a gift card to a family starving in Cape Town while I am in Johannesburg) I went to East Rand Mall again. After about 30 minutes on the call with the call centre I am told I cannot have a replacement card number 10. The computer does not count squeence numbers of cards after number 9 and they have to start at card number 1........ Now I have ordered a new card and ask you to pray for me and those starving people. I passed on Woolworhs apology to them. Sent them a CHECKERS voucher - they are still alive.
56 replies
7 months ago
ACCOLADES FOR WOODMEAD PAINT DEPARTMENT
Five stars for William from the Woodmead branch paint department. My sister and I 67 and 66 years old walked in to buy paint to renovate her home. William was smiling, friendly, willing to help, offered great advice and and paint to suit our budget. It was an absolute pleasure dealing with a person willing to help. Many a person can take a page out of his book
53 replies
7 months ago
They do not exist on the web nor am I able to contact them
I got a call from VDM Attorneys and would like to settle my account. I was told that I would be put onto a WhatsApp group and I could query the amount paid. I call back and the number I was call from is an outgoing line and I CANNOT find them on the web. There are several VDM's The number I was called from is 087 555 0248 and dialing it it say "The number you have dialed does not exist"
0 replies
8 months ago
5 **** for Miranda Molefe
I have had the pleasure of visiting the Sunward Park Branch and assisted by Miranda Molefe. Over and above the warm greeting and welcome she was truly excellent. She clearly understood my challenge and immediately explained what the problem was and what I needed to do to remedy the situation. Miranda also shared information on how the system works and I now know better. Then she went to the next level. Miranda offered to submit the information on my behalf to the powers that be to remedy the situation if I sent her the information. I sent the information on to her and got an email the same afternoon from her to say it had been done. This is the level of service one would expect. I was expecting her to offer an email address or a contact number to remedy the situation. It take great customer service to go one step beyond to simplify the life of a 66 year old man. Thank you Miranda
1 reply
9 months ago
Three months wait before a new bank account can be used for a debit order!
I had a debit from Apple London and could not stop the debit. I even got a new bank card and was told that it does not help because mastercard advises the Apple of the card number change. I failed with Apple and it was easier closing my account and opening a new one. Then I called Cell C 135 to advise of the new account number. The consultant (Precious) told me that I would have to wait for 3 months for the bank account to be active before I could use it to debit my account. I then asked to speak to a team leader (Nonku) who was not available (team leaders are generally busy in meetings or on lunch or tea). I aked to wait until she was finished. Fifteen minutes later the consultant told me to put the phone down and the Team Leader will immediately call me back. Two hours later, I am writing this complaint because there was no call from the Team Leader. I cannot believe that Cell C has a policy that I must wait 3 months for the account to be active before they will use it to debit me. In the meantime, I must do an eft or pay cash. I asked a neighbour to assist and she used the Cell C App and loaded the new account number. 2nd hand service is the norm. We celebrate mediocrity. Oh, I could not be transferred to credit control because they will not entertain my call.
267 replies
12 months ago
Beware of Builders Warehouse Pricing - Shelf does not always match the till price.
I went in to buy ABE Bick-a-Block at the Brakpan (Carnival) store and it was priced at R399 per5kg/lt can on the shelf. I then learnt that the correct price was R590 and put onto special offer at R580 and wrongly placed on the shelf. The same product was also packed at the Brakpan (Carnival) Express store in 3 different places. I then asked David (Salesman) and Zweli (APO) to honor that the price I see is the price I pay. They advised that when I buy, I must look at the label (even those right on the floor) and confirm the price on the label before buying. It then asked them what would happen if I cannot read. The suggestion offered is that I ask a staff member to walk around the store with me and read the labels for me before I purchase. I asked them both and Zoheer the customer care (supervisor/senior when I called head-office) if that is what they do when they are buying baked beans in a supermarket, "Look at every single price on the shelf before purchasing" and they never directly answered the question. David offered me R11 as a discount which I considered an insult and purchased the product from Build IT at R560. I was also offered the excuse of clients mis-placing products and I was disappointed I could not find solutions to their problem. One would imagine that is why they have specialists and staff in each section
174 replies
19 months ago
WAIT IN LINE FOR YOU MONEY IF YOU CLOSE YOUR ACCOUNT WITH DISCOVERY BANK.
On 29 August I contacted Discovery Bank to close my account. On 30 August, I received a notification my account is being closed. On 2nd September I received 2 pieces of communication advising account closure and requesting banking details. On 2nd September, I sent the requested information. on 4 September I received Confirmation of Account Closure and Card Cancelled (I never had a physical care) Today 11 September there is still no sign or access to my money. I wonder if it is ******* to take someone's money, keep it in your account and then hand it over at any point in the future probably under the guise of "Company Policy and Processes". There was a time when I walked into a bank, handed over my bank book and they gave me my money in fifteen minutes. Today, my money is with discovery from 29 August with no access to it. BUT, then, this is the typical 2nd hand service I have come to expect from Discovery. Prior to this, Discovery Insure debited my account "in error" - problem, "computer error". PLEASE do not offer a lame apology.
265 replies
20 months ago
FIVE STAR FOR FNB SUNWARD PARK - Andrew Senda
I have had the pleasure of being assisted by Andrew Senda at the FNB Branch in Sunward Park, Boksburg. The gentlest, calmest, knowledgeable guy I have ever met in a bank. He knows his stuff, because, FIRST he listens. Then he offers solutions where others tell you their problems. Many a staff member can take a leaf out of this guys book Keep it up Andrew.
53 replies
20 months ago
DISCOVERY INSURE WILL NOT CALL YOU BACK TO CANCEL A POLICY
I was contacted in July 2024 for a car and house policy. I wrote and email and advised Discovery Insure on 29 July to advise my circumstance have changed and I do not need the policy which is on record at Discovery (05 August). Save to say there was "no response". I called on 20 August 24 to confirm cancellation was told I will be called back - "nothing happened". I received an sms on 28 August to advised that R2314.50 would be debited from my account (not a further R150 initiation fee for the policy). I called on the 29th August to advise "nothing happened": 1. I have tried to cancel the policy - the consulted agreed and blamed someone else. 2. The requirement for the policy was for me to take my car to Tiger Wheel and Tyre for an inspection which had NOT been done. We agreed. 3. I was to have fitted a tracking device which had NOT been done or communicated to Discovery Insure - we agreed. I was told that the policy will be cancelled and no debit will go through. I will be contacted by Client Services to confirm this - "nothing happened" Yesterday, 03 September after they debited my account I called again (50 minutes of a pensioners airtime) I was told that the policy has been cancelled and I will be refunded. I was also told that a manager will contact me to escalate the processing of the refund - "nothing happened". I explained that I needed my money IMMEDIATELY to meet other commitments which have financial implications. I was told manager will call me back - nothing happened. As a 65 year old male, Discovery Insure is sitting with my money. If I do not pay my bills, I incur expenses and interest charges. I was told a manager will call me to escalate my problem - "nothing happened" I suspect that Discovery will now apologise and I must pay expenses, interest and for phone calls because someone who is paid to work not to do their job. Maybe they will just say it was a system problem. Blame the computer.
318 replies
25 months ago
Trans Union don't make your $15 mil demand our problem when you mess up.
I need to log a dispute with them and all they need is my ID number. Now they require me to register with them with my personal details - who can trust them when they have their data ******? So I register and must have a minimum of 12 digits as a password probably for security reasons (and their data still gets hacked). Now it has locked me out because of something I have done wrong in their complicated system - and I am computer literate. Next I must call them at my cost to unlock my account for a mess they are making with my credit score. There is no simple email to write to visible on their website. I tried calling earlier and after holding for 5 minutes I just gave up. Unbelievable.
53 replies
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9 (30%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
21 (70%)