JS
jamy S
Active since Feb 2019
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
No way to contact them
The process is fine, but there is absolutely no way to contact them . They are taking utter advantage of being a compulsory service.
0 replies
45 months ago
Scam artists
They automatically subscribed my cellphone number to your service without my consent, that is fraud. Their business model honestly seems to be getting access to people's accounts via their networks and helping themselves to other people's money unless these people 'opt out' of a service they never subscribed to in the first place. By the same token, That is exactly like me making a secret second key to your house, helping myself to whatever I want, and then blaming you for me stealing your stuff because you didn't emphatically let me know that you didn't want me to take your things. That is not a business model, that is a straight-up scam. In the 'opt-out' message that they send, that they are definitely counting on people not to open, they give themselves permission to help themselves to between R150-R775 of unsuspecting people's airtime per month. Their opt-out model in this context is criminal in light of the Consumer Protection Act. They are straight-up grifters and criminals and need to stop this immediately.
0 replies
62 months ago
Spamspamspamspamspam
I will never ever ever everrrrrrr buy a Clientele Life product after all the harassment and spam. Take me off your data base. Stop harassing me. I don't like you. And from a brand point of view, spamming automated marketing messages with absolute indiscrimination is a terrible strategy.
112 replies
62 months ago
Spamspamspamspamspam
I would never ever eveeeeerrrrr buy a Liberty Life product after the barrage of telemarket/ automated phone calls that I have received from you. Stop harassing me, take my number off your database. From a branding point of view, turning people off before you even get to product by relentlessly and indiscriminately spamming them with automated marketing messages is an awful strategy.
0 replies
67 months ago
Homechoice is a pest
No matter how many times I block their number, they continue to bombard me with messages and calls about their offerings. If I was ever going to buy something from Homechoice, I would NEVER now.
53 replies
67 months ago
Great service at Goldwagen Tokai
I spoke to Lindsay at Goldwagen Tokai, really helpful and knowledgeable- he spent time trying to pinpoint the exact problem in order to avoid me buying unnecessary parts, which I really appreciated.
0 replies
68 months ago
Jose Hares School of Spanish
If you are looking to learn Spanish in Cape Town, Jose is your man. I've been to a few different language schools, and learnt more with Jose in a short amount of time than anywhere else. His classes are fun and engaging, and he is a born teacher.
0 replies
68 months ago
Amazing patisserie in Simonstown
Amazing patisserie in quaint Simonstown, definitely the best pastries I've had in SA. Great to pair with a day trip to the beach if you're visiting from further afield.
0 replies
68 months ago
The Sweetest Thing Patisserie, Simonstown
Amazing patisserie in quaint Simonstown, definitely the tastiest and most expertly-crafted pastries I've had in SA. Pairing with a beach/ Cape Point visit makes for a great day out if you're coming from a bit further afield.
0 replies
87 months ago
Hollard/ Csurance a front for theft
I first went in-store to report my phone stolen/ missing on 14 December. It does not appear that there is any kind of vague protocol in place. I wasted whole days going in store, being told the complete wrong information over and over again by both cell c agents and Csurance agents (who, in any given situation, try to fob customers off by telling them that they need to go in-store.Csurance and CellC are meant to be working together, but every time each party seemed to pass the blame onto the other one. From the customer's side, I shouldn't have to care that you are two separate entities. You have sold yourself as one, and need to act accordingly. ) and told countless times over the phone that I was missing a new piece of information and that without it they were unable to process my claim. None of which was true, and finally after really probing particularly hard, I got an agent to properly investigate my profile (about three minutes of her time) and find that everything was there, all of her predecessors had just been either too lazy or incompetent to loo properly and she could finally process my claim. That was the 2nd of January, so a process that should have taken three days took three weeks. I complained to a manager at the time- instead of providing a solution or fast-tracking my order or even apologising, she told me that I could be glad that my claim was at least processed now. The new phone apparently arrived on the 9th of January, although I was only notified on the 16th, a week later. Which brings us to over a month from when I first filed the claim. When I collected it in store, I paid for a screen cover and a second sim card, as I was anticipating a dual sim. When I got home, I found that there was no place to put a second sim, as the specs on this model were different to the ones found online. I had very specifically asked for the specs beforehand, but not given any answers. Subsequently, I have queried what the model/specs/ model of the new phone are that I'll be receiving, with no answer at all. Within two days, the keypad started freezing. I reported this within the obligatory 7 days of OTB (stands for 'Out of the Box'- meaning it was inherently faulty and needs to be replaced with a new phone) warranty, and returned the phone the next week in store to get my new model. A courier came to take it away and the ticket id the I was given is 734605. The Cavendish store manager was so kind as to help me file the OTB and collection, because no operator in Csurance seemed to be able to give me any instruction beyond visiting a Cell C store. Cell C stores are separate from Csurance, and cannot supply me with a new model for an insurance claim, as their models are not paid for by Csurance, So it was bizarre that the only advice Csurance could give me was to ask the store to sort it out. (Although not really, because it seems that this is the only advice that they are capable of dishing out). However, the manager followed up with Csurance the following week ( again, this is not his problem, he is just really helpful), where he was told that they had sorted the matter out and were about to contact me. They did no such thing. Meanwhile, I have been emailing with an agent (it comes from a generic address but always has the same name- Modjadji Patricia Mashau- signed underneath, very confusing) from CSurance who alternates claims that she is waiting to hear back from the store manager (which is bizarre, as this isn't his matter and when I followed this up with him myself, Csurance had in fact spoken to him and told him the matter is resolved), or that it is in repairs and she is waiting on its status. I am waiting on a brand new phone, as per my contract, and not a refurbished or repaired phone, so again, her feedback is utterly bizarre. I have also asked her for the new handset's specs, and for a manager's contact details, which she has blatantly ignored many times over. I have called Csurance operators numerous times, where my phone calls follow the same pattern; (after trying to recommend visiting a store) either they transfer me to a manager and then drop the call, or put me on hold to 'further investigate the matter,' and drop the call. This is a really simple matter- a faulty model was returned under warranty and needs to be replaced with a new model. In addition, I need to be provided with the specs of the new models so as to be empowered to make an informed choice. Neither of these have been anywhere near answered, and now having waited over 2 months for Csurance to supply me with a working phone, it is extraordinarily obvious that they operate on obfuscation and never really intend to provide the services they are paid for in the first place. I am now taking legal action, as I am forced to buy a new phone myself. Hollard/ Csurance has stolen all the insurance fees I have been paying for years, a new handset, the extra hardware I bought in store that now cannot be used, my cellphone contracts that are still being debited but not able to be used, and most importantly, days worth of my very valuable working time wasted running in circles due to bogus instructions.
105 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (60%)