AJ
Andrew J
Active since Mar 2019
18
Reviews
0
Industries
Reviews
18 reviews6 months ago
Amazing customer service
Just want to shout out David at the Canal Walk Store, very helpful. Goes out of his way to help and demo an item even though there was no stock in the store, now thats amazing service, I'm very pleased, thank you for helping out sir
71 replies
12 months ago
Repeatedly Delivering Wrong Shoe Sizes
I'm extremely disappointed with Superbalist.com's persistent errors. Despite previous issues, I've experienced another sizing mistake. Previous Incident: - Order number: 25842182 (2nd Dec 2024) - Ordered size 10, received size 7 - Despite being available on the website, Superbalist claimed they didn't have the correct size in stock - I was offered a refund with a lesser discount than originally received Current Incident: - Order number: 27236220 (24 April 2025) - Ordered size 11, received size 12.5 - Now the size 11 is out of stock, and I've missed out on the special price Request: I urge Superbalist to improve their inventory management and order fulfillment processes to prevent such errors. I expect a higher level of service, especially considering the special prices offered. Conclusion: This repeated issue has led to frustration and inconvenience. I hope Superbalist.com takes necessary steps to rectify this and provide better customer service.
0 replies
12 months ago
Struggling to Port Out – Frustrating Experience with Rain
I have been trying to port my number out of Rain for the second time, and both attempts have been incredibly frustrating. Most of the service agents I spoke to over the phone seemed unfami**** with the process of porting a number to another network. I initiated the porting request with my new service provider, but Rain requires an OTP to confirm the port out. Unfortunately, the OTP sent by Rain is repeatedly deemed incorrect, blocking the process entirely. I have logged several calls with Rain regarding this issue, yet I am still unable to get any meaningful help. The callbacks I was promised never materialized, and when I call in, I am constantly transferred from department to department without any resolution. This has been an exhausting and time-consuming ordeal. I simply want to port my number out of Rain as soon as possible. Please address this issue urgently and assist in completing the porting process without further delays.
232 replies
16 months ago
Poor Customer Service and Unfulfilled Promises by Capitec Bank
I am writing to express my disappointment and frustration with the service I received from Capitec Bank. On 18-Dec-24, I app**** for a business bank account and later a debit card machine with reference number 126703081. At the time of application, I was assured that the process would be easy and efficient. However, the experience has been nothing short of disappointing. Despite making the application before the expiration of a promotional offer, I was informed that the promotion had expired and that I would need to pay the remaining amount before the application could proceed. What's even more frustrating is the lack of effort from Capitec to resolve the issue. When I reached out to them for assistance, I received an email that essentially said "there's nothing we can do. The email from Capitec not only failed to provide a solution but also seemed to be shifting the blame onto me for not having "the best luck with the process". It's astonishing how easily Capitec is willing to shy away from helping their customers. Resolution Desired: I would like Capitec to take responsibility for their mistakes and provide a solution that honors the promotional offer that was available at the time of my application. I would also like the bank to provide a clear timeline for the delivery of the device and to ensure that the application process is completed efficiently. I hope that Capitec will take my complaint seriously and take immediate action to resolve the issues I have raised.
168 replies
19 months ago
Disappointing Experience with Superbalist
I've been a loyal Superbalist customer since 2016, with over 100 purchases. However, my latest experience left me feeling undervalued and frustrated. I bought Diesel shoes during a 30% off promotion, but received the wrong size. When I contacted customer service to exchange for the correct size, I was met with excuses. They claimed issues with shoe sizes and removed the item from sale, despite it still being available on their website. Instead of exchanging, they opted for a refund and offered a paltry 25% discount code. Irony? The same shoe is now on a 35% off sale. As a long-standing customer, I expected better. The lack of effort to rectify the issue and acknowledge my loyalty is disheartening. Even the staff at the Pick n Pay collection point showed more appreciation for my business. Superbalist, it's time to reevaluate your customer service and loyalty programs. Issues: - Incorrect size delivery - Misinformation about product availability - Insufficient compensation for inconvenience - Lack of loyalty recognition Recommendation:Review your customer service protocols and prioritize loyalty programs.
0 replies
23 months ago
Pressured into signing up and then the agreement changes
I am writing to express my extreme dissatisfaction with the service I have received from your company. Despite my initial enthusiasm, I have experienced a series of unacceptable issues, including: - Three changes to my installment amount - Poor customer service over the phone - Failure to negotiate an affordable installment as originally pitched - Lack of due diligence in collecting debts from creditors I felt pressured into agreeing to the sales pitch and the start date,without fully understanding the terms and consequences.
0 replies
29 months ago
No communication
Order #17693 was placed on November 3, 2023 and is currently Order Awaiting Picking, this is the only communication I have received, it's the 15/11/2023. The company is unreachable on the number listed. I have sent an email and no response... Hopefully someone sees this and decides to demonstrate a bit of customer service
0 replies
30 months ago
Best service best prices
A man that understands both customer needs and that goes the extra mile is Kenny from Audio. I have a 5.2.4 Atmos setup and I have made enquiries to varies retailers, and without a doubt Kenny remains on the ball, always in contact and doesn't just say he'll make a plan, he does.... Thx brother , you rock hard man, love the service man and prices 💪
0 replies
31 months ago
Best insurance claim ever
Exceptional service all round, everyone involved knew exactly what was going on, and so did I, thx to the step by step communication. Megan, Renay, Nontokozo are the immediate names that come to find, a job well done, also to everyone I didn't mention
131 replies
35 months ago
Best service ever
I gotta give it up to the service levels @ Bathu, mostly at this store , the young gent Kavetu, assistant store manager, he handled my query like a champ. I had ordered shoes online, I needed a size bigger. I called the store, Kavetu asked me to bring the shoe to the store in a very friendly tone. When I got to the store, he gave me he's full attention, sisnwhat he said he'd do, and really went the extra mile... I also want to commend the colleague the communicated with on the phone who made the magic happen. I buy sneakers everywhere and those places can learn a think or 2 from this local brand really stepping up to the plate... I got the right size shoes delivered to my doorstep in record time with constant email communication
0 replies
Review Distribution
5 Star
7 (38.888888888888886%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
10 (55.55555555555556%)