MB
Michael B
Active since Mar 2019
9
Reviews
0
Industries
Reviews
9 reviews20 months ago
ABSA DECEASED ESTATES DEPARTMENT POOR SERVCE
The Deceased estates department is very unhelpful I have been trying to finalise a very small matter since 1 May My mother died last year and I'm the executor. She had a small Absa savings account. I have sent all the necessary forms and the required ABSA form requesting the tax certificate, an account statement, and closure of the account. I have emailed their deceased estates department and spoken to their "help"" line. All that happens is I get issued another reference number, and told it is still being Fica'd (it takes three months to FICA an account?) I have been into a large branch (three times) and they are also unable to spur any action. This is so frustrating, and management doesn't publish their contact details - everything is through their call centre and departmental email address so perhaps management is unaware of how the department is operating
212 replies
21 months ago
Lack lustre service.
This business doesn't even deserve one star. I am trying to finalize a family members deceased estate. All the required documents have been sent to them, and the investment was liquidated 2 weeks ago, but the proceeds haven't been paid into the estate bank account, and I haven't even received the tax certificate for the end of February. They don't respond to emails, and the help line doesn't seem able to help me. I have not experienced the same problems with the two other unit trusts that I have had to deal with so it seems that the problem lies with the way Satrix oversees the admin process's. I have a personal investment with Satrix, and I am considering moving it to an alternative investment as a result of this lack lustre experience.
0 replies
26 months ago
Highly recommended
Competent, professional, helpful and fair. Saved me buckets of money by diagnosing the problem with my car aircon correctly, and fixing it within half an hour, and on a Saturday.
0 replies
42 months ago
HARASSMENT RE ALLEGED DEBT, BUT UNABLE TO PROVIDE SUPPORTING PAPERWORK
I wish I could rate them as less than one star. They are continually (at least once a day) harassing my 95 year old mother and myself regarding an allegedly unpaid Pathcare account, they are unable to provide a statement, and according to Pathcare nothing is outstanding. I have reported them to the Deb Collectors Council, and suggest that people experiencing similar harassment do the same.
132 replies
46 months ago
EXCELLENT SERVICE
I submitted a windscreen damage claim in the morning. By the afternoon the claim was approved, the windscreen replaced, and the claim paid out. Prompt and efficient service from Abigail Kemp in the claims department.
134 replies
50 months ago
TRUON/ YELLO PAGES TRYING TO EXTORT PAAYMENT FOR ADVERTISING WE NEVER ORDERED
We keep getting invoices and emails from Trudon for the yellow pages advertising. No matter how many time we tell them that we did not solicit the advertising, and we don't need the advertising, and we will not pay for services or products we never ordered, they just keep on trying to extract payment from us. How can I get them to stop harassing us - it starting to feel like a form of extortion
53 replies
57 months ago
TEMPEST CAR HIRE DOES NOT HAVE SASRIA COVER /EXCESSIVE REPAIR BILLS / LIMITED MINOR DAMAGE COVER
Learn from our unpleasant experience with Tempest and vehicle damage: 1:The damage bill is excessive. 2:The minor damage cover option is very limited and expensive for the amount of cover provided. 3:Tempest does not have SASRIA cover if you happen to sustain damage to their car during a civil unrest situation. We recently had a family holiday in KZN and rented a car from Tempest. Unfortunately we were caught up in the recent riots, and the car received minor damage whilst we were passing a burning barricade at Matubatuba with a police escort (stones being thrown, rubber bullets flying etc). We notified the returns desk of the damage and I took a picture - pity I can't post it here. I was not too concerned, as the damage was minor, we had taken Minor damage cover, and it was in any event a SASRIA claim. I was shocked to receive a bill for R12000!!!! for the damage, less R2500 from the minor damage cover. On querying it I received a corporate cut and paste answer, and on further query regarding the SASRIA aspect I received the following rather surprising comment from their claims office -"Kindly be advised that unfortunately we do not have SASRIA cover, however we will provide you with documentation to claim from SASRIA directly, we do not have a policy regarding SASRIA". I have asked SAVRALA for their comment on SASRIA as it relates to their members code of conduct, but they haven't replied as yet. All in all a very disappointing experience.
0 replies
68 months ago
POOR SERVICE
The Satrix Now website is poorly designed and difficult and frustrating to navigate and use - the old Satrix AOSpartner system was far superior from a user point of view. If you log a problem, they just send you a link to their online help system. The help centre gave me another number (which was wrong) and wasn't really able to help me. It is difficult to get anyone to help you, and there doesn't seem to be any way to log a complaint.
0 replies
86 months ago
TRAVELSTART - UNCONTACTABLE BY PHONE AND DON'T ANSWER EMAILS
In the past I've been wary of online travel sites as I had the impression that they don't all have the resources to deal with queries or offer assistance. I wish I'd researched TravelStart on HelloPeter before I made the booking. They do not respond to emails, the telephone just rings and then cuts off. I've been trying to contact them for three days (emails and telephone) without success. If I needed urgent assistance with a booking, they would not be able to supply it in time. Eventually I gave up and contacted the airline (Kulula) directly - instant service. In future I'll use https://matrix.itasoftware.com/ to give me the airline and price details, and then book direct with the airlines, and avoid online travel agents.
112 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)