MS
Mike S
Active since Mar 2019
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
No service
Service Level Has Dropped Dramatically I’ve been with this company for years and always found their service excellent, but my recent experience has been the complete opposite. On 25 January 2026, I emailed them requesting a policy review. I received only automated acknowledgements. By 27 January, with no response at all, I sent a second email requesting that my policy be cancelled. Again, only automated replies. Today, 4 February, I phoned them because they still hadn’t actioned my cancellation request. Even after I made it clear that I did not want to discuss their internal procedures, the agent insisted on doing so. A few hours later, they finally called back confirming the cancellation — but only effective from today. Despite my cancellation request being sent more than a week ago, they still processed a debit order on my account. I am now expected to pay for their lack of service and inefficiency. This company used to be fantastic to deal with. Sadly, that level of service is no longer there.
1 reply
6 months ago
Poor Service from Clicks Pharmacist Pelisa Cabane Kwena Centre
I would like to share an experience we had at Clicks Kwena centre Little Falls on Sunday 7th December. My daughter went there to get her usual monthly contraceptive, sadly yet again, Clicks could not provide the contraceptive yet again due to no stock, this happens way too often. However, that was not the shocking part, the shocking part was the disgusting behavior of the pharmacist that was assisting my daughter. Not only was she rude, but she was also not very helpful when my daughter asked for another contraceptive to use in the meantime, she down right told my daughter to just "use a ****** in the meantime". The poor behaviour and attitude from Pelisa Cabane was unacceptable, it's because of pharmacists like her that young girls prefer not to speak to pharmacies about help and unwanted pregnancies occur. If this is the attitude that Clicks is going to portray then we have no interest in dealing with Clicks. My family will no longer collect their monthly scripts from Clicks. I will now rather pay the extra and get better acceptable service. All our scripts will be removed and taken elsewhere. There is no excuse for this attitude. We will no longer be supporting Clicks in anyway whatsoever; we will rather go to Dischem and/or private pharmacies. We proceeded to Dischem, where also there was no stock of the same pill, however, this pharmacist took the time and made the effort to assist my daughter by referring her to the head pharmacist and they were able to assist her with a different contraceptive in the meantime. Clicks should learn from this. PELISA CABANE YOU SHOULD BE ASHAMED OF YOURSELF; YOU SHOULD NOT BE DEALING WITH THE PUBLIC.
0 replies
10 months ago
CARTRACK IS THE WORST COMPANY TO DEAL WITH
I have replaced my battery at a cost of R5000. 00, my alternator at a cost of R8000. 00,only to find out that it is the Cartrack unit that is draining the power from my car and leaving me stranded on the side of the road. I am a pensioner and do not need the frustration. I logged an urgent call via email on 4 August 2025,zero response. I phoned 5 August 2025 and I was told a technician had been arranged for 12:00. At 15:30 I phoned again only to be told that the allocated technician no longer works there. I was then given a time of 10:00 today, needless to say Cartrack has not bothered to show up or call. I want the device removed now as my only mode of transport keeps breaking down. Cartrack has proved that they do not want to respond and yet they ask you to refer people I know to cartrack but I cannot lie like they do
3 replies
10 months ago
Brilliant service from Michanic
I would highly recommend Michanic. I received professional, courteous and efficient service. A pleasure to deal with from beginning to end. Well done to all of you
0 replies
13 months ago
Rand Water efficiency
It is so refreshing to get proper updates on an issue as Rand water did with a major burst pipe. They released two videos giving a breakdown of the issue and then another video giving a progress report. We'll done Rand water, at least we knew what was going on.
0 replies
40 months ago
ONE PLAN NOT TO BE TRUSTED
I cancelled my policy in writing before the end of January and yet they have the audacity to take another debit order in February as expected as you must give a calendar's months notice. But in March another debit order is taken and after querying I was told I must give a calendars months notice. SENT THE PROOF THT i HAD SENT THE CANCELLATION MAIL BUT i AM TOLD SORRY, iT DOESNT MATTER, THE POLICY WILL ONLY BE CANCELLED FROM aPRIL. wHAT A BUNCH OF SHARKS. nEXT STEPS IS THE OMBUDSMAN
2 replies
52 months ago
Incomplete Lounge Suite delivered.
Long story short, We received our new lounge suite set and our new bed set in January 2022. Upon checking the suite we noticed there was 1cushion short, that was the Friday. The Monday straight through till Wednesday I had no luck getting through to the Randburg Office where we went and bought the set, I eventually got through to the Boksburg office. After speaking to four different people trying to get some assistance, and yet again to no avail, I was eventually put through to a lady by the name of Layla. Layla said she would check and get back to me, fortunately she did, that was the last. She called me back once to tell me they will sort the problem and give me a call, that was all just before the end of January 2022. February I called again, this time I could not get hold of Layla, spoke to three different people, all with promises to phone me back, well that didn't happen. On the 11th of February I managed to speak to Layla again, who intern apologized and proceeded to put me through to the warehouse, where I was told I will receive the cushion within a week or so. Well its now the 9th of March, I still do not have my cushion, I have still not been able to get through to the Randburg office, and after phoning literally 7 times on Monday 7th March, I was cut off four times. Eventually I was called back and was told by Layla she would get back to me as soon as possible, well, its now Thursday and still no news from Layla or the Warehouse. I have records of all my calls that have been made and the discussions that were had. This is not what I expected from them, I am now ready to take this to the papers, I cant even say its poor service as I have not received any service pertaining to this. Its pathetic and extremely unsatisfactory, I will never again buy from these people. If I do not receive a satisfactory response by end of business on Friday the 11th March, I will proceed with further action. Thank you Layla for your sweet empty promises. Regards Lindsay Smillie INV32108
0 replies
54 months ago
Capitec continues its downhill service trend
It seems that the only way to get service from Capitec nowadays is via Hellopeter. My son took a loand from the bank in November 2021. The first payment was deducted from his account by Capitec on the 25 November 2021. This is despite the fact that his payday is only on the 5th of each mobth which meant this deduction should have been done on the 5th December 2021. He went to the branch in Clearwater and they said they would remedy the problem and phone him once sorted. Needless to say no phone call was ever forthcoming. Instead of waiting for another early deduction of the loan payment on 25th December 2021, my son paid the loan in full on the 24th December 2021. In full except for the one cent that Capitec will not allow you to pay to close the account. All of a sudden when my son checked the loan account a week or so later there was an amount owing of over R1000.00. He duly called the callcentre and asked them why there is this amount on his account now. The agent told him that he should have contacted the bank to tell them that the loan has been paid. Not sure why this is as it would be evident from the outstanding balance. The agent then said she would escalate the issue and have the amount reversed. Yesterday my son checked and the balance was still there. He called the callcentre again and this rude agent said that the notes from the previous call ststed that the call had been dropped and that my son was told it was interest that he would have to pay. This was a blatant lie as I was party to the call on speakerphone and no such thing was said and the call was not dropped. Please can someone arrange to have the loan account closed and the outstanding balance removed. We paid the full amount reflected on the account as of 24 December 2021, unless the interest on the outstanding one cent is in excess of R1000.00. Capitec used to have the most incredibl service, staff and attitude that seems to be missing now. The only way to get help now is via this forum. Please do not contact my son before 16:30 as he is at work and cannot talk.
2 replies
55 months ago
Capitec Service on the way out
Service in a once wonderful bank seems to be going backwards fast. I am trying to close a loan account and not only have I not got a response after sending a mail, I cannot get the account closed.
2 replies
66 months ago
Netflorist doesnt change
This is the first time that I have tried to use Netflorist for an order after their valentines day debacle almost three years ago. I thought that they could be given another chance. What a stupid mistake on my part. We ordered a set of 12 magnets that had the family pictures printed on them. It was to be a special christmas gift. We duly submitted the order, sized the pictures and awaited the finished product. We duly received the gift on 22 December 2020. It was really lovely until we found that Netflorist had duplicated the one picture and omitted another. We duly contacted their call centre and spoke to Lyle. He apologised for the error and told us it is too close to christmas to have the missing picture replaced and that it would happen early this week instead. We accepted this and duly presented 11 of the 12 magnets as the gift accompanied by an explanation of the last magnet. Today being the middle of the week and no longer early in the week, we contacted Netflorist again. Zandile informed us that they will have to redo the entire order and we must send back the 12 magnets received last week. This took a 45 minute phone call to have us told that they will deliver the entire set on the 5th January 2021 as it will be treated as a new order. They cannot collect only the one incorrectly printed magnet. I dont really understand this as it would work out to the same thing if they printed the one and the collected the duplicate magnet. The really poor part is there was negligence on their part and, a lack of any type of quality assurance. This has led to embarrassment on our side, frustrations aplenty , extra monetary expenditure in the form of phone calls and time. I will never make the mistake of using Netflorist again and I will actively discourage anyone else from doing the same. Perhaps I should be waiting to see if the mistake is rectified before publishing the article here as there may very well be another mistake......
0 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (83.33333333333333%)