MM
Melusi M
Active since Apr 2019
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Unfair Credit Listing and Lack of Accountability from XDS (splendi) Credit Bureau
I am extremely disappointed with the way XDS Credit Bureau handles consumer disputes and the accuracy of the information they publish on people’s profiles. Their listings have a serious impact on our lives — from job opportunities to access to housing and finance — yet they seem to publish information without proper verification or supporting documentation. When I questioned a listing under my name (Ref: XD15092025045), I was met with repeated delays and vague responses. Instead of providing proof of the alleged account or judgment, XDS told me to “take it to the Ombudsman.” This kind of response shows a clear disregard for transparency and accountability. Under Section 73(1) of the National Credit Act (NCA), a credit bureau is required to investigate disputed information and provide documentary proof within 20 business days — failing which the information must be removed. In my case, no such proof has been produced, yet the information remains on my profile. This is not just poor customer service — it is a violation of the National Credit Act and Protection of Personal Information Act (POPIA), which both require that only accurate, verifiable information be published and processed. I urge XDS and all credit bureaus to take greater responsibility for the accuracy of their data and to respect the rights of South African consumers. Our financial reputations deserve better oversight and accountability.
0 replies
11 months ago
Horrible MTN Customer Service and useless systems
I had a home Router with them paid them on the regular until i wasn't happy with the service and they said i should take it back to one of the stores ,but then they carried on billing me and till today that account shows up on my credit profile as an account with a balance that affects my credit score . Fast forward i call the customer service center spoke to a lady who gave me a Name as Unathi and said because of Popia act she couldn't give me her Surname. Now my biggest issue now is that i was asked a bunch of supposedly authentication questions of which i failed . When i ask which did i fail they then say the system does not show ,which question i failed now this is an inconvenience such systems should be looked at because if i was helping someone there has to be a solution to the problem, which they don't care about they just say well that's just the way it is . Customer service from MTN is very very poor. Maybe they just don't care about the effect their actions have on the public but who is going to fight for us?
0 replies
14 months ago
Wonga is robbing me and ill bet im not the only one
I took a loan with them last year sept and last poayment was meant to be last month but they have been debiting every month and still going if i ask for a statement they tell me that my account was handend over but i made arrangement for that one instalment not debited they are ripping me off
269 replies
18 months ago
CCD Couriers didn't care that their incompetence will lead to me loosing my job.
This company delivered my cell phone their machine was not working and i need a phone to be able to do my job as i l work from home, gave them all the documents required. Told them if i don't get this phone today i will be fired from my job they said its not their problem. This is what we have to deal with as consumers companies with no contingency plans when it comes to delivering customer service. So long as they get the money forget what could happen to us.
106 replies
86 months ago
Nedbank’s poor service
Nedbank double debited me on a personal Loan , on trying to reverse this amount that was double debited I went to the branch in Vaalmall they didn’t have the system to reverse the debit,mind you I applied for the loan at this branch, they say I must call the call center who also told me they couldn’t help me it’s another department that can do it, and when I call today I get attitude from the consultant as and tells me I will be refunded within 3days .. these banks rob us on these interest they charge,they use our money anyhow they want to and have the nerve to treat people like rubish
56 replies
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5 (100%)