FJ
Frikkie Janse van Rensburg
Active since Apr 2019
23
Reviews
0
Industries
Reviews
23 reviews4 months ago
Indrive driver effecctively ***** phone, no joy from the company
Their driver drove off with a phone - their customer service gave a number that goes through to voicemail. No contact number to call Indrive -and they promised on their app "customer service) to contact me and never did. Pathetic.
0 replies
14 months ago
Samsung promotions totally unreliable
This is the second time that I write on this site about not receiving the promotional watch and earbud that was supposed to be delivered within 5-7 working days. I bought 3 Samsing phones (a35's 0ne on 1 December 2024 and 2 on 5 December 2024). I have only received one of the promotional items now after more than 2 months. Although Samsung contacted me after the first review, the other two items are still not received. Samsung is now doing similar promotions with a better watch for the new S25 - beware if you trust them to deliver as promised. I wonder if all the people still waiting for the December promotional items should report Samsung to the National Consumer Tribunal. They would then get a significant fine. They should also be barred from promotions where they can't deliver.
159 replies
15 months ago
Vodapay - not receiving bought data and incorrect information
Two issues 1 On 25 January 2025, I bought 18gm data from my number 082 418 3304 (using Vodapay) for my number 0606190831. The data was not allocated so I reported it. The lady who assisted was very helpful and confirmed from her side that the payment was made and but that the data was not allocated. She promised to call back after an hour to hear whether the allocation happened - she did that but it was still not allocated. She then indicated that it should happen the same day and she would call back later that evening - she did but it was still not, She then indicated that she would escalate it - wanting to know if I would accept airtime - I said no, I had airtime and wanted the data that I bought and paid for, She then said it can take a week to resolve. It is now a week later and I have not heard anything further, the data that I paid for has not been provided. I have not received any further communication. I dd not receive a refund. I did not receive the promised follow-up call on 26 January. Surely taking your money and not providing the item bought is theft. Taking a week to sort it out is incompetence. Nor sorting it out after a week is inexcusable. Second issue - when buying BP vouchers on Vodapay, the status is reflected incorrect. For example, on the Vodapay app it sometimes indicates that a voucher is still active when it was already used, sometimes months ago. Why show the status when you can't rely on it. When you have a mix of used and unused "active" vouchers on your app, you want to be able to depend on the information. When trying to fill up and the voucher is declined although the app indicates that it is still active is confusing and embarrassing. Vodacom is a huge listed company and customers should get more respect and service.
106 replies
15 months ago
Promotion material not received.
Similar to the other reviews, I have bought 3 phones during Samsung's promotional period (early December). I was supposed to get earphones and smart watches within 7-14 working days after approval. Claims were approved middle December, Not received yet - message received indicated that they were out of stock. This is false advertising and surely against the Consumer Protection Act. If I do not get the material by the end of this week, I shall consider reporting them to the Nati0nal Consumer Tribunal.
112 replies
20 months ago
Edgars or their agents eliciting private information
For two days in a row, I received calls from Edgars (this morning again at 08:56 from Asanda). On both occasions the callers requested my date of birth. Since this is private information and can be used by ****mers, I refuse to give my private information out - especially since they called me. This morning, Asanda then said that Edgars is going to charge me for the call. Who does she think she is? If Edgards charge me one cent for the call, I shall take them to the National Consumer Tribunal.
0 replies
25 months ago
Vodapay unacceptable service and resolution time
Vodacom / Vodapay. Bought a R800 BP Voucher - the amount went of from my credit cards and on the Vodapay app it indicates that Payment successfull. However. I did not receive the voucher and it is not reflected on the app under vouchers. When following up, with Vodapay, the consultant Lenny said that it shows as pnding on their side. He must escalate and it would take 4-7 working days to resolve. If their own app states Payment successful how can it take 4-7 working days? How can you trust an app behaving like this? 7 Working days over the easter weekend means up to 11 days. To amke it worse, Lenny said that they would sms me a refernce number - not recived. The transaction was successful onthe Vodapay app at 12:16 on 28 March 2024.
106 replies
35 months ago
Friendly service and attitude - thank you tollbooth operator
The lady (I think her name was Patience) lane M*** Machado plaza made my day with a great smile and friendly demeanor. She does not have a wonderful exiting (probably not getting a large salary) but het friendliness made me happy to pay the toll fee.
0 replies
36 months ago
Systems nor close to good enough
This review is not on Edgars itself but on their systems. It ha now happened three times where I have paid two or three times the amount due (by the first f the month) but still receive sms's more than a week later to state that I have not paid. When calling the call centre, whose number is included in the SMS, they always see the payment and say that the SMS is an automated message. How can a large company such as Edgards / RCS have such bad systems? It should also be noted that I pay every time at an Edgards branch, so it is not a case of the payment being stuck between different banks.
0 replies
43 months ago
Good telephonic experience from Lushiano Moodley
I was assisted by Lushiano Moodley as part of quotation process. He was very professional and he had excellent knowledge of what King Price could provide,
133 replies
58 months ago
Professional friendly treatment - Netcare Olivedale Hospital
Had hernia surgery at Netcare Olivedale on 15 June - Dr Naidoo. The hospital staff from reception to the staff in ward 4 and the surgery reception area staff were consistently professional, helpful and friendly. You frequently hear complaints about hospital food - I left the same day as the surgical procedure but before the procedure I could choose from a good menu. I only ate one dinner meal before being discharged but it was very tasty. It was my first hospital visit and I was very impressed - even more so because this was while staff had to work longer hours and under pressure due to Covid-19. Thank you to all the healthcare workers involved with my procedure - I only saw the surgeon for a very limited time after the operation but he also gave me confidence and I want to thank him and his assistant as well.
0 replies
Review Distribution
5 Star
7 (30.434782608695652%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
1 (4.3478260869565215%)
1 Star
14 (60.869565217391305%)