ND
Nerine D
Active since Apr 2019
10
Reviews
0
Industries
Reviews
10 reviews43 months ago
new website/app are awful and full of bugs.
I'm absolutely furious that the new app and website don't work properly. I tried to access my PayPal services via the browser this morning as I urgently need to withdraw funds to top up my account. And I don't even see my Forex options there. PayPal top-up is just GONE. And error messages everywhere I click. The app is less than useful and the chat option is just a bot that tells you to call during business hours. Which isn't helping. If you're going to provide a professional service, this is not it.
133 replies
46 months ago
Not helpful.
So peeved by the attitude of the sales staff at the Claremont branch in Cavendish Square. I urgently needed an adaptor for my MacBook Pro and the staff were so blasé about stock not being available. Not even bothering to help and sent me to Incredible Connection without even an apology.
0 replies
47 months ago
Very disappointed, terrible 3rd-party suppliers.
Absolutely disappointed in ABSA's household insurance service. My geyser burst, which is covered by my insurance, but the suppliers they approached to do the installation are next to useless and gave up on the job halfway telling me I had to find my own suppliers to finish the installation.
134 replies
47 months ago
Terrible communication, lack of commitment.
Horribly disappointed. Lack of communication. ABSA was covering the replacement of my hot water geyser and appointed this supplier, who just dropped the job right in the middle because it became to complicated for them. They claim to have tried to phone me but I received no call. Will not recommend to anyone.
0 replies
48 months ago
Overall very painless
Overall very painless. I just have misgivings about moving across to the app. I don't really feel comfortable doing so.
134 replies
50 months ago
A big thank you!
A great big shout-out to Debbie and the Removals and Storage for Africa team. Thank you for helping us move a truck-load of antique furniture from Swellendam to Cape Town with nary an incident. Driver John and his team went beyond the call of duty on a weekend to assist us with an urgent removal, and we are grateful for their dedication and care.
0 replies
68 months ago
Billing despite not providing service
My mother's land line was cut on January 15 because Telkom informed her that it was no longer going to provide the service. They informed her that they would provide an alternative device. This was never delivered. My mother is an elderly widow who is not technologically savvy, so despite her sending queries to Telkom via mail, she has still been billed month on month since January for a service she cannot access. She spoke to a technician who was delivering her neighbour's device, and he said that he would escalate her situation. Nothing happened. My mother now wishes to cancel her phone line, but being without a computer, she has no idea how – if it weren't for the fact that I've been through this painful, convoluted process myself, I would not have been able to help her. And still we're finding it impossible to get feedback from Telkom on the status of this closure nor the fact that they are still billing my mother despite not providing the service.
0 replies
79 months ago
Scam artists with HOPELESS admin staff
Last year we established that Dollar Thrifty in fact owe us money. We returned a car that had a missing number plate, for which we paid. The vehicle check was signed off with no other issues. We thought that the last of it, but then almost a year later Dollar Thrifty sent their debt collectors after us. They claimed we owed them thousands of rands for a bumper that had to be repaired. We then also realised they still owed us the balance of the deposit. So in fact Dollar Thrifty owes us a lot of money that they have not paid back. We thought the matter resolved and now about a year later we have their debt collectors after us again? This is after we've spoken to members of their management numerous times. We've sent emails. We've made phone calls. We honestly don't know how to resolve this anymore. This company is scamming its clients.
105 replies
84 months ago
Bizarre invoicing practices
We had no issues with the hired car, but were then handed over to debt collectors nearly a year later for a supposed admin fee that Thrifty had never sent us an invoice for. When we returned to them for clarification, they were incapable of providing the invoice for the amount outstanding yet insisted that we owed them. We've been sent from pillar to post, been hassled by debt collectors threatening to take us to court for a mere R400 which we had ABSOLUTELY NO IDEA WE OWED. Yet despite phone calls and emails, no one can produce an invoice.
112 replies
85 months ago
No notification slips for international parcels
For the past two years 90% of my international orders have gone missing. Two of them have been returned to sender with 'address unknown' or 'abandoned at post office'. Yet our local depot claims that they send out notifications. I receive other mail in my post box but so far next to no notification slips. Not first, second or third warning even – which suggests these parcels aren't even reaching the local depot. Some of the parcels were even labelled with a phone number – and I didn't even receive an SMS. I double check my address details, every time I fill in to receive parcels, and if local courier companies can get it right, what the hell is wrong with the post office? I've lost thousands of rands worth of goods. What can I do? Who will help me?
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)