BM
Bianca M
Active since Apr 2019
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Mtn are *****sters
why was I still debited R399 today for the contract for the above mentioned number when I called to have it cancelled back in January 2026, at which point I was assured that it would cancel effective 12 February 2026. I confirmed with two of your agents that I would not be making use of the sim card at all and that the entire service should be cancelled I was advised that I my last debit would go off on 1 February 2026.
0 replies
5 months ago
Bad service
I called Fedhealth on Monday 10/11/2025 to request a gap cover letter for a claim that was already processed (procedure took place on 30/10/2025), to which I was advised that some other process had to take that would take another week place before I could request this letter. I now call them on 14/11/2025 and am told that a request has been put in for the letter which will take another 3-5 business days. Fedhelath charges high co-payments, then when we need to get their assistance for documents for us to claim back the co-payments, it's such a hassle. It's never easy with Fedhealth.
53 replies
7 months ago
Vouchers not going through
Everytime i tried load a FNB OTT Voucher I get an error saying transaction cancelled. I have escalated with the agents via WhatsApp but I dont get a resolution. The one agent Stella asked me to send her the voucher number and now another agent has texted me asking how she can help me. I explained the situation again and they are escalating the matter again after Stella also said the same thing in the morning. I'm worried they used my vouchers like 5 of my other vouchers before. My username is QueenB18
53 replies
8 months ago
most frustrating medical aid I've ever dealt with.
No one wants to assist with proving me with a document confirming a claim transaction which I need to submit for my Gap cover. Fedhealth have been the most frustrating medical aid I've ever dealt with.
1 reply
10 months ago
Not assisted
I called FNB Mall of Africa on Tuesday 17 June to speak to my business manager about a query on my business account. I called in the morning and was advised that both Bonolo ans Anele were busy, so the lady that took the call took my details and advised one of them would contact me. With no call back from them, I decided to call the branch back on the afternoon after 13:00. When I called (087 345 7700 ##), a lady answers the phone and says "hello" so a bit confused I ask who I'm speaking to, she asks who I want to speak to. Confused at this point thinking I might have called someone's private number, I ask where I'm through to, the lady pauses, then hangs up. Si I try calling 5 times after that with no answer. I'm yet to receive a call back from anyone and still have an unanswered query. I did try the online chat option, but they referred me to the branch.
53 replies
11 months ago
Terrible service/lack thereof
I called on 28/05/2025 to enquire about my physical medical aid cards and stickers for my car, that I had requested for delivery on 26/03/2025. I spoke to Siphesihle Zondi who advised thar the can see the request from 26/03/2025 but doesn’t know where my cards are and that there is no tracking number nor anyway of confirming where my cards are, only that he can see that the cards are ready for collection and that he cannot do anything to help me. I insisted that if he could not assist me, that he put me through to someone who would be able to give me answers. Siphesihle Zondi had me on hold saying he needs to confirm something with his team leader Themba Ngidi. Straight after confirming this with me, I asked to speak to his TL, I was put on hold for 5 minutes, only told his TL is not available that he’s in a meeting…. What a “Team leader”who also doesn’t want to assist?! After a long time of back and forth with Siphesihle, I then said if I wasn’t forced to take Fedhealth I wouldn’t have, but because of the group scheme I am under, I had to. I told him where I work and then only did he say he could arrange for my cards to be reprinted and sent to my office either on the Friday 30 May 2025 or Monday or Tuesday. It’s 03/06/2025 and nothing has been delivered. I called again today 03/06/2025 and spoke to Marlon Brooker who confirmed that there is no request to have my cards reprinted as advised by Siphesihle, so again, he actually did nothing to assist, just like he had said he couldn’t and **** to be that he did. I am so frustrated with Fedhealth. Why is it so difficult to get service from them??
159 replies
12 months ago
outstanding service
I just want to commend Khanyisa Ntsomi on his exceptional service. I saw a car I wanted online on Friday evening. Saturday morning he came to pick me up and take me to the dealer to test drive it. Tuesday afternoon I sent him all my documents and by Wednesday he advised finance was approved. I couldn't find my license anywhere and couldn't take delivery of my car without it. On Thursday morning he came to pick me up and take me to the licensing dept. to get my lic redone. by Thursday afternoon he sent a driver to come pick me up to collect my car from the dealer. Upon arrival, they had a content photographer who recorded a cute video of the car and keys handover. there were a few small issues on the car, I immedaitely made him aware of them. he took it up with his manager and arranged for my car to be booked in the net couple of days. he pushed to get my car back the same day before COB. He personally came to drop my car off at my office. He is a real gem and asset to Audi Braamfontein. he was amazing all the way. I would also like to acknowledge how good Xolani and Phatu were throughout the process, Thank you gents. you have all been amazing :)
0 replies
14 months ago
THE MOST TERRIBLE SERVICE EVER EXPERIENCED
If I could rate them a 0 it would be that We had a hit an run incident on 03/02/2025. the very next morning we submitted all details to our broker Rumani who apparently relayed the details to Delani to get the claim registered. No body registered the claim till 2 days later after I constantly followed up. They did a digital assessment and based on the photo's I sent them from the accident scene. I was never kept updated during the claims process. in order for me to get an update on the claim, I had to call the insurance company myself to follow up, mind you, my broker never even gave me a claim number. I then escalated the matter to the CEO of the brokerage Bradley Honwani who assured me that he would take over the process since his staff were failing to provide me with the service we were promised. Fast forward to a month later, broker confirmed claim was settled and parts were ordered and that the p/b will fetch the car from us and collect it since they approved a p/b that's 19kms from home, when there are closer repairers to us. a month later, we are still sitting with a car that's drivers door does not open and close properly and a broken mirror. I am still always having to follow up with the broker and CEO and they are just not helpful at all
0 replies
17 months ago
bad service and product from AMC
I brought an AMC 8L speed cooker, I have used it once to cook pea soup in it. after just one cook, the inside of it is streaked and stained. I went to the AMC office DC in Randburg today and the receptionist was extremely rude, dismissive, unwilling to help and advised there's nothing she could do to assist, that I must go back with it and clean it properly. Mind you, I have another exact same pot which I've had for over 4 years, using it regularly and have never had this kind of problem. the pot I took in today is brand new. Can someone please assist, this pot is expensive and I feel this is unfair and would either want this pots streaks and stains removed or the pot replaced.
0 replies
18 months ago
ADT are ****s
I am being charged extra for armed response apparently coming out 5 times to my house... I called ADT call centre and they confirmed that they do not pick up that armed response came out 5 times yet they want to charge me for it. On top of that I logged a complaint about one of their armed response guys who was supposed to come to my house on 22 September, I was waiting outside for him. he arrived at my neighbors house, I asked him if was sent to my house as I was waiting for him and he insisted it wasn't for my house and after not being able to access my neighbors house he left without checking my house. I was then advised by the call centre that I am being charged because armed response came to my house 3 times on the 22nd of September which I can confirm they didn't because I was home. A manager called me to address the matter and was supposed to get back to me, to date I have had no feedback.
106 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)