NL
nizaam L
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews66 months ago
second hand products sold on takealot
I recently ordered a vase which was on promotion. when the vase arrived, it was clearly a used item that was found at the back of the store room. covered in dust and held together by selotape. takealot seems to be in the business of second hand products that are sold on promotion. this must be part of the marketing campaign.
0 replies
66 months ago
Please hold; verification nightmare
trying to get hold of mweb is a very painful process, it took an hour of constant please hold, going through a verification process each and every transfer, explaining your query each and everytime only to be told "Please hold" and again we go through this process, and then they hold promotions but inform you that you do not qualify becuase you placed an order 6 months ago (pre-order; to express interest in fibre when it was non existant in the area)
0 replies
76 months ago
swedish excellance
Excellent service received from Swede Speed Auto, I am a regular customer and really appreciate the work done by Swede Speed Auto. Thank you!
0 replies
80 months ago
Treating customers fairly- Failed
I recently had my home loan amount increased and had the pleasure of dealing with all the paperwork involved including have too sit with the standard bank appointed legal team who explained line by line what each cost meant. Imagine my surprised; when the first installation came off and the insurance amount which was agreed upfront changed by an additional R100. I logged a call for an answer - no luck. Second month the insurance increased a further R100. I tried again calling and was transferred 7 times between home loans and insurance that I needed to escalate the matter too the Prestige line. The consultant then; had no luck with there own internal department who took a further two weeks; and ignored follow ups. Is this the way a business conduct itself? Then; eventually feedback was received. A simply answer oops; we calculated your premium incorrectly. How convenient that a bank just increase premiums as it sees fit and then say oops mistake but please pay more; when you signed a legal document that actually said this is your premium. Thanks for treating customers fairly; I really appreciate it! And thanks for picking up the phone and informing me ( I actually only got the answer after having too escalating and screaming on the phone) seems the bank does not really care about treating customers fairly; Rather take your business to another bank;
105 replies
82 months ago
PnP V&A Waterfront - lack of customer service
PnP V&A Waterfront - if you looking for customer service at PnP Waterfront this is definitely not the right place.
74 replies
83 months ago
Simpler, Better = NOT
Simpler, Better = NOT After receiving my banks (waited since 4th June) i am now being told i need to have an active bank account with FNB in order to activate the new cards (even though; guess what i am a new client?) does this make logical sense at all? and i am still waiting for someone to actually call me back with feedback; since the 4th June even jacques celliers has not even replied
56 replies
83 months ago
good experience with Priscilla Fester
brilliant service received from standard bank and Priscilla Fester. she truly helped and care for me throughout my process for a bond. i really appreciated all the effort that she put in, and my application was process in due course. sooner than expected. much appreciated!
56 replies
83 months ago
Biggest mistake opening an FNB account
Still waiting for feedback on complaint that was logged (48hr SLA long overdue) - yes i received 3 staff members who called to assist - they all did not see that 1 person already even though it showed on the system that i was contacted seems that i am still being requested for documentation - which i have provided to the email address it was requested to be sent - was then told but we a different department (Same Bank, but departments work in silos) amazing - a bank thats so publicly innovative yet cant process a applicaiton form.
112 replies
83 months ago
FNB - where is the digital innovation?
hi i opened a bundled bank account less than a week ago and i am not very impressed with the service rendered. i explained to the consultant the reason for needing to open the account, provided all the neccessary information for debit order and secondary card on credit card ect on the 10th June another consultant called to walk me through the services for this bundled package. i then discovered the following a secondary card on the credit facility was never requested, even though the consultant took down the details for the secondary card, my debit order date was never captured, when I called today, 11th June for a follow-up - what a mission never knew banking could be this complex the consultant in the premier service line - clearly did not understand the nature of my query at all, which makes me wonder if she was even paying attention - clearly not when you answering a premier line with Hello, and then silence i explained what happen on the 10th June and that no feedback has been provided, her reply clearly demonstrated her lack of listening as she did not even answer what i was querying which is really disturbing, can someone please look into my query, or i will simply just close this account and move to another bank and it is clearly less than a week - bad service from FNB
112 replies
87 months ago
how do you define customer service
logged a refund request on the 7th January 2019 as per conversation with MJ the call centre consultant. staff does not seem to even show any form of urgency. promised multiple times speedy resolution, still waiting. Chantel Mclean - a staff member who has not once show any form customer service. she did not even want to escalate the matter. she did not see any reason why; even after a month of follow ups Scelo - still waiting for a call back since the 24th Jan Shabnum Dhansay: Team Leader of Customer Queries - does not seem that she actually understands the nature of customer queries or resolution. promised feedback on 7th Feb, still waiting. Marelize Labuschagne : Acting CEO - escalated on the 6th Feb, still waiting for a response. i suppose we will have to wait for the 90-day review as the new acting CEO. perhaps one day IT will be able to provide resolution that does not require customers to follow up multiple times. i really enjoyed the 48-hr turn around time(twice) promise only to be told we have not read your email by Chantel Mclean
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)