WT
Willan T
Active since May 2019
5
Reviews
0
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Reviews
5 reviews1 month ago
Afrihost Fibre Down After “Activation” – No Accountability, No Resolution
I’m extremely frustrated with the level of service received from Afrihost. My fibre line was working perfectly until I received confirmation that my line had been “activated.” Immediately after that message, my connection dropped completely and has been offline since. The ONT shows a flashing PON light, which clearly indicates a fibre network provisioning/authentication issue — not a problem inside my home network. To avoid wasting time, I did extensive troubleshooting myself: Rebooted and reset all equipment Verified all cabling and connections Removed my router entirely to isolate the issue Confirmed the ONT has power and link, but cannot authenticate upstream I also provided Afrihost with detailed technical logs showing that: The router is attempting PPPoE authentication correctly No response is being received from the network (which points to a service-side issue, not a user issue) Despite all of this, the response from support was simply: “No update yet, please wait.” That’s it. No escalation. No ownership. No attempt to actually diagnose the issue. Even more frustrating, I was asked to perform irrelevant troubleshooting steps (like connecting directly to the ONT), which shows a lack of understanding of how fibre/PPPoE setups actually work. This is clearly a provisioning or configuration error introduced during their “activation” process, yet no one is taking responsibility. Being told to “just wait” while a paid service is completely down is unacceptable. Afrihost positions itself as a premium ISP, but this experience shows a serious gap in both technical competence and customer support.
0 replies
24 months ago
Sub-par sales support - Bad Product Guidance
I have a unique use-case where my software is single-thread performance dependant. I reached out to Xneelo to see what their product offering in regards to self-managed servers offer for a better performance use case. The advise I got was counter productive, they suggested a "service upgrade" to a higher tier service, but after investigating the solution - the performance tier of the the upgrade has a substantially lower performing CPU - which would have been very dismissive of the fact that my initial request specifically outline single-threaded performance.
142 replies
44 months ago
Always Late, Bad Quality, Easy Ordering
If your printing needs are mission critical - stay away. Firstly - lets look at what they get right: Printulu offers a very nice online ordering system and makes it a breeze to get your print prepped artwork to them with their intiative pricing system, ordering, payment and profile. But where do they fall short: To date, from the 3 orders I have placed - they have been late on two of those - these orders were weeks apart. They also boast their UV printing service - but I found that these prints are blurred compared to other print providers. Summary: If you want to not interact with any humans and your prints are not quality or time sensetive they are okay - otherwise stay far away.
0 replies
51 months ago
Non pitchers - Time Wasters
Highly recommend you look elsewhere. My interaction with Electro Surgeon was exceptionally unprofessional. I engaged them on a Monday morning for some electrical work I require done. They advised that they would only be able to assist on Wednesday, and that they will call in the morning to confirm a time. On Wednesday, I waited until 10am, but no one called me. I called them as I was waiting for them (Away from work). They said they will call me. 7:30pm that evening I get a call, that an electrician is available. If you value your time, some respect and professionalism, they are a very bad match
0 replies
84 months ago
Non-Delivery
I have ordered a SIM from rain. Herewith the serious of events that took place. On Monday, 6 May, I was provided with a tracking number On Tuesday, 7 May, the item was scheduled for delivery. I waited till 8pm that evening, but no-one gave me a call. My waybill was updated as non-delivery 8 May was a public holidy Today, 9 May, the items was scheduled for delivery again. But once again it was updated as non-delivery. I tried calling RAM's customer care line. But after having a waiting tone play for about 5 minutes my call gets disconnected. I also email them on Tuesday and have not received a reply on the 9th of May.
112 replies
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4 (80%)