GD
Gareth D
Active since Jul 2011
9
Reviews
0
Industries
Reviews
9 reviews55 months ago
Hassle free service... as it should be
I needed to make some amendments to my policy and wasn't sure how to do it. Used the online support feature for my request. Nokuthula Masilo responded within a few minutes of my initial request and made the process straight forward and clear. With little effort from myself she sorted out my request quickly and my policy has been updated quickly. I've never had this level of quick support from any other insurance company before.
53 replies
123 months ago
Going The Extra Mile
Generally hellopeter is associated with complaints, but recently we had some misfortune with our prepaid electricity within a complex which Khwela Power manage.<br> <br> The problem in the end was from third parties and after being redirected around in circles we came across Andre. He was the first person within the change of people who didn't want to help who was confident he could help and he did.<br> <br> It took some time, but he kept at it, kept us up to date and honestly believe he is one of Khwela Power's greatest assets. If they were to lose him I don't know what would happen with Khwela.<br> <br> But once again, I would like to publicly thanks Andre Buys at Khwela Power for his excellence, professionalism and commitment to ensure everything got sorted.
0 replies
124 months ago
Airtime Transfer Activation
So our one mobile phone was recently been stolen... Vodacom's Call Centre was absolutely useless on this matter.<br> <br> Now we were required to do a sim swap which cost us money. With the new sim, for some reason it didn't have Airtime transferring activated. We could do it via the app or online, but that would cost money to do so. Which is ridiculous since it was previously activated with no monetary implications.<br> <br> With that, we found out we could call the call centre to activate it without any costs, apparently. Apart from taking ages of listening to useless information and selecting a multitude of numbers, the call centre agent was useless.<br> <br> The contract is not in our name, but we do have all the details, like when you have access to an online banking profile. This was apparently not good enough and the agent refused to help us unless they could speak with the contract owner. <br> <br> I mean, how low is Vodacom's entry requirements to work in their call centres??<br> <br> Thanks again Vodacom. Thanks for confirming and reiterating that you are technically incompetent and we will not be renewing contracts with Vodacom ever again.<br> <br> PS - Don't call me to apologize, you WILL upset me more.
75 replies
124 months ago
Vodacom Supports Crime
Today, just before 13:00 my girlfriend had her phone stolen at her work by a person claiming to be from Telkom. Upon hearing about this, I tried to call them to lock the cellphone/sim or the phone in which ever way possible.<br> <br> Unfortunately, the contract isn't in my name, so I could not do anything apparently, even though I could provide her with ID number, residential address, contract number, PUK and IMEI numbers. Now I had to redirect the the lady to call my girlfriend for whom it was also useless and whom also have all the information.<br> <br> Unfortunately the phone's contract is linked to her mother's name, who during the day, cannot answer a phone whatsoever due to her line of work, but they were insistent to speak to her. The more she tried telling the lady this, the less it helped.<br> <br> In the end, the phone is still stolen and Vodacom was unwilling to help or to accommodate the situation with common sense by validating ANY bit of information that we do have all the information and are validly calling.<br> <br> This confirms that, indirectly, Vodacom Supports Crime do to their lack of support on this matter.<br> <br> We will be cancelling our contract when possible!<br> <br> Thanks for supporting crime!
75 replies
128 months ago
Lack of effort
I want to get a chip on my windscreen fixed and my insurers preferred partner is Glasfit, used their call me option on their website, but they never contacted me.<br> <br> Have wasted days for no contact as I want to get it fixed before the windscreen cracks more.<br> <br> Will now have to still contact them on their traditional channels, perhaps they tried calling from a \private"number"
75 replies
128 months ago
Unprofessional representation
I'm utterly discussed with the clear disregard of the rules of the road that was exercised by the driver of the CBi electric Toyota Yaris with number place VDY992GP (or something like that).<br> <br> Firstly, at the Olifantsfontein Road N1 on ramp, the driver made an illegal turn going trying to cut into a turn only lane late while in an intersection. Clearly he wasn't willing to wait 30 - 60s in a queue of cars to do so safely and within the rules of the road.<br> <br> After doing this, he proceeded to almost hitting my car, after which he tried cutting me off, and when he failed, he started using his fingers to show me various signs and well as shouting something I clearly couldn't hear as I was in a different car.<br> <br> It then seemed like he tried driving into me by driving dangerously close to my car while continuing his visual assault.<br> <br> If this is the type of people who represent CBi electric, then I can only confirm that they clearly are extremely unprofessional and have disregard for the law and for the safety of other people.<br> <br> Please learn how to drive before you endanger other people on the road.
0 replies
129 months ago
Thought I was done with Tracker
Thought I was done with tracker after my my previous complaint.<br> <br> Apparently my account was cancelled and my I owed nothing (even though to my records I believe tracker might owe me something). <br> <br> Regardless, I received an SMS today stating \Tracker attempted to contact you wrt your cancellation query. Kindly contact the Retention department on 0112436004. We will continue to bill you for services."<br> <br> Now"
75 replies
129 months ago
Amazing Security Efficiency
I would just like to thanks the Gautrain Security staff on finding my bag quickly this morning.<br> <br> By accident and with my mind pre-occupied I wasn't thinking and left one of my bags on the train when I got off at the Sandton station coming from Centurion side. When I got outside the station I realized my mistake and went back and asked a security staff member for help.<br> <br> They contacted other staff members and within 10 minutes I got my bag back!<br> <br> This increased my trust with them even more, thank you again for an excellent and honest service!
0 replies
129 months ago
Unsolicited Marketing Calls
I recently cancelled my Tracker because I sold my car, but even though to get that sorted was a mission and it ended up with me stopping their debit orders and receiving a message saying my account has been suspended due to non-payment after I have cancelled. Thankfully they don't charge me anymore...<br> <br> Now I am getting called from 011 595 1500 with unsolicited Tracker automated marketing calls from a computer. There is no interaction, just a \With tracker connect you can..."message playing.<br> <br> Don't use this company"
75 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (66.66666666666667%)
1 Star
0 (0%)