FW
Fiona W
Active since May 2019
12
Reviews
0
Industries
Reviews
12 reviews30 months ago
SANI STAGGER HOSPITALITY
Horrible experience at Sani Pass Hotel on the weekend. Cold showers for the whole weekend. Drainage in the sink and the shower non existent, and one is forced switch off the water to allow it to drain so as not to cause the bathroom to be flooded. Sheets and bedding dirty, carpet not vaccumed, bugs in the bathroom. TV not working unless activated by front desk, but noone commmunicates this to you. Dining was awful on what was supposed to be a GALA dinner. Food was cold. Had to go and fetch dishing up s****s and ladles ourselves from the kitchen. Lamb stew was the meat dish on offer, however it was cold. Chicken cut pieces was cold. There was no cutlery on the tables. But mostly because we invited outside friends to dine and paid R 310 for a GALA dinner on Saturday night. Service from the staff was brilliant, but their hands were tied, and they were not happy, as obviously unahppy customers do not tip. Just poor poor communication and management by the hotel staff. Friday nights standard food was better than the so called gala dinner. Sani Stagger and Runcation arranged this event and have been let down badly by the hotel. This is my 3rd time , and this year it was abysmal. Won't be back at the hotel again.
0 replies
30 months ago
CANINE GROOMING AND MORE
What a fantastic, easy and professional service. Their mobile salon ( it literally is a whole salon) relieves stress of a strange place and or tie down, and enables the full spectrum, or just wash. Quickly, quietly and with very little mess. The team are incredible, absolutely incredible, genuine animal *****s, that is very apparent. And they get the different breeds characteristics and accomodate each one's little idiosyncrasies. Never seen my boxer so chill, actually kissing their faces. Keep doing what you guys do. It is so appreciated.
0 replies
31 months ago
DISKY VEHICLE LICENCE RENEWALS
Fabulous experience recently with Disky to renew vehicle licence. I had made what could have been a grave error, and received a call from Andre to ensure that was my instructions and corrected my mistake. Efficient, easy and professional. Will definately be recommending this service to anyone who asks. Well Done Disky.
0 replies
32 months ago
TIGER'S MILK SUNCOAST
Horrible 2nd, yes 2nd experience yesterday for a dear friend's birthday yesterday Sunday 3rd of September, at the SunCoast branch. Telephonic booking was made for 14 persons for 8.30 am, for breakfast. When the first of our party arrived at 8.22am , no table was set up nor showed as reserved for incoming party. They thought we had gotten the venue wrong! At 8.25, several more of the party showed up, and we stood waiting for the person who had made the booking, as the manager was not forthcoming with any arrangements. When we asked why nothing was ready, we were met with a very frosty, "lots of people dont pitch!" No apology, no excuse, just we could be bothered doing as requested. Very disappointing. A makeshift table was set out at the very end of the corridor. By the staff, and our party members, not the manager??? Very rude! That was just the beginning. We were allocated the lovely Nox as our waitron, she tried, but the inadequacies were not her doing. Then, after we had ordered breakfast, we asked for jugs of water to be brought, as breakfast comes with a coffee. Lots of the party asked for other beverages and even fancy coffees. We were told there will be a delay on the coffees as they had another big table?!! What were we? we reminded them that we had made a booking and were also a big table, and as the manager had already made the person booking really embarrassed for the friend's birthday, surely he could have made amends, now we were very annoyed, and especially the diminishing her presence. The food came relatively quickly after about 15 minutes, so the grill and chef clearly work well, and are the restuarants saving grace. The manager, however is sullen and sour, and very inflexible. The staff (waitrons) are not happy people either and it shows that it filters from the top. Infact, he was quite rude the week before when we were in for breakfast the first visit. But as the food was quite good, we persevered and came again, as it was close to a site we had just completed a road race at. That was a mistake. A huge mistake. The manager was even worse this week. There were not enough glasses for water and not enough cups for coffee. At a restuarant that has a seating capacity that was definitely not used up, how do you not have sufficient crockery for coffee at breakfast? Not once did the manager come and explain or even ask during the meal if everything was okay. IS that not standard hosting process? Infact I can say he deliberately gave instructions for Nox to take the hits and avoided us entirely! Shocking management. Definitely won't be back. No matter the food .
131 replies
49 months ago
Dismal client service in clients time of need. Only know how to actspeedily for new business.
2 applications submitted together Dec 2021. 1 paid out (8th April !!!!!), the other "lost". System issues are blamed. No feedback, no apology, no communication whatsoever. That's not the problem at all,,, everyone has bad admin days, drops the ball. however, now that I request some speedy service and to speak to someone in authority to escalate the matter to ensure it is receiving some attention, I am ghosted. No comms no callbacks zero. Fact is a claim that was submitted in December is not yet paid. Far beyond the SLA. On inquiry hiding behind POPI Act to withhold information and updates. Absolutely pathetic service, and dismal communication. All things, even errors are dissipated if not resolved with upfront communiction.
74 replies
57 months ago
TALLOULA'S EXTRA MILE SERVICE DURING TRADING RESTRICTIONS
Recently we spent a cold and windy Sunday morning at Honey Trails in Drummond in the 1000 Hills area. In keeping with Covid regulations there is an honesty box for donations and the coffee shop and formal reception was closed. Talloula is just down the road, so we decided to pop in to see if we could get a hot coffee and maybe even a breakfast. Oh my, were we treated, not only with a delicious coffee but an outstanding breakfast bun and some lekker Saffa slaptjips. For breakfast!!! It was absolutely awesome. But the food wasnt what made the xperience so great. It was the management and staff who were on duty at 09h00 on a freezing cold day with cooking stations outside specifically for the exercise junkies to get their fix. All of this was arranged by their management to assist their staff with earning during the lockdown. We learned that the day befre the management mae participated in the Comrades in 4 days, and did a fundraiser just for his staff. So admitable. The staff were so pleased to be on duty and you canfeel the mutual respect and happiness in the establishment. Attention to detail was phenomenal. We were offered blankets and all sorts whilst we ssocially distance outside chowing down on our delicious brekkies. I will always support an establishment where management lead from the front. But this was such a pleasure. I will make sure the
0 replies
64 months ago
CELL C FAILS AT CUSTOMER SERVICE
NO ANSWER TO ANY OF THE CUSTOMER SERVICE LINES AT ALL. SINCE 21ST DECEMBER HOLDING 10 AND 15 MINUTES AT A TIME AND NO ANSWER. Please do not respond here and say please contact us privately, because you don't answer your phone! You can reach me Fiona Warren 084 4536566
112 replies
65 months ago
TELEOM SERVICE PROVIDER SERVICE STINKS
NO ANSWER TO ANY OF THE CUSTOMER SERVICES NUMBERSSINCE LAST WEEK WEDNESDAY. CUSTOMER SERVICE LINES ON VOICE MAIL???? VOIKCE MAIL??? WHAT ON EARTH. GOOD TIME TO CHANGE....
56 replies
67 months ago
ZERO INTEREST AND SERVICE APATHY
SHOCKING PATHETICALLY INEPT AND DISFUNCTIONAL SERVICE FROM FNB HOMELOANS. IT IS HORRIBLE TO DEAL WITH SUCH AN UNPROFESSIONAL OUTFIT. NO RESPONSE TO MESSAGES T, ZERO FEEDBACK, ZERO ACTION FOR INSTRUCTIONS UNLESS MATTERS ARE ESCALATED. APPALLING COMMUNICATION.
53 replies
67 months ago
Take A Lot Delivers!!!!
I am fortunate enough to be able to enter the Sanlam Cape Town Marathon. The "goodie bags" that athletes usually receive are under normal circumstances collected from a central point, or from whichever sponsor is attending to the event. This year it was taken up by Take A Lot. Absolutely well done to Take A Lot, especially after such a busy period of lockdown online ordering with your own merchandise. There was no delay at all, and constant briefing on the parcel status and collection options. Fantastic service during the period of lockdown. Application was user friendly, choice of collection or delivery was wide and varied, and the collection from our chosen depot was seamless and efficient. I collected my personal Cape Town in a box from the New Germany branch, and was so pleased at the friendliness and efficiency of the staff at this branch, all the while maintaining appropriate social distances and Covid necessary hygiene protocols. I hadn't even gotten to my car when I received an email confirming that I had collected my parcel, cutting out the fraud and theft aspect of delivery. Brilliant job Take A Lot. If I wasn't a fan and user before, I would certainly recommend their service without hesitation. And the fact that it was a collaboration- even more spectacular.
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)