YB
Yvonne B
Active since Jun 2019
17
Reviews
0
Industries
Reviews
17 reviews25 months ago
Disgusting Service
A pensioners package was delivered to a residence. In the package a box Of Jungle Oats was found to contain weevels. The company was called and they advised to forward photos of the set box. Once the photos were received a voucher was sent via sms. On trying to use the voucher it would not go through. Once again notified customer care via email. The response was "will contact within 72 hours" No contact was received. This all started on the 5th March 2024 and to date still no response from the company.
0 replies
33 months ago
Suspended Wifi Contract.
I received an email from their social media department advising that they tried to contact me but unable to reach me. This was on the 4 August 2023. To date I still have not received a call and my wifi is still suspended. The accounts Department or collection queries department obviously have no idea what they are doing. They requested confirmation of payment on the 28 July 2023 which I emailed through to collectionsqueries@cellc.co.za with all the relevant information. I emailed proof of payment through again on the 1 August 2023.I received the auto reply but have had no call back from them. The amount is still showing on my account. I have also received an sms requesting how their service was and if I was happy with the result. Sorry not happy at all, there is no result. If this is the way they treat a longstanding customer then I will not refer Cellc to anyone.
60 replies
33 months ago
Suspended Contract
On the 26th July I did an eft payment to my Cell and Wifi account with Cellc. I noted on the Cellc App that my cell was paid but not my Wifi. I called the customer care centre and reported this. The lady mentioned that she could see my cell was paid but not my Wifi. I realised that I had paid the money into the incorrect account .I emailed collectionsqueries@cellc.co.za as I was given this email address, advising them of the account number I had used and the correct number. I received a response from Nonhlanhla requesting proof of payment which I sent through and received a case number 3072800277. Nothing after that. I tried to use my cell and wifi on the 03/08/2023 and was advised my contract had been suspended. I called the customer care this morning. They can see it has been paid but advised me the contract was suspended due to arrears. I had sent a 2nd email on the 03/082023 to the same email with proof of payment again and have had no response. The customer care agent switched on my phone and wifi, Please do not suspend again as an explanation regarding my wifi was emailed to you. Please rectify Immediately.
60 replies
34 months ago
Report Back/Unprofessional
I sent a review on the 30 June advising that one of their customer care ladies Colleen had advised me that my account will be closed/cancelled. Still not done but did receive feedback that this will be looked into on the 30th June. Still no response from this company. The debit order came off at the end on the month. Very unprofessional and dont keep to their word. Please advise a.s.a.p. This is rather urgent.
60 replies
34 months ago
Account closed/cancelled
I received a call on the 22nd June 2023 with regard to my account query from Colleen advising me that they have arranged to cancel/close my account with them and send me a letter. I have as yet not received any confirmation from them and I have just checked my Standard Bank account and noticed that the debit order has come off again. I have reversed the debit order and would like this matter sorted out a.s.a.p,
53 replies
34 months ago
Inefficient
I am still waiting on a letter from Nedbank with regard to the full payment of my Nedbank Credit Card debt with them. I paid an amount of R214.42 on the 24th February as I was advised by one of their agents that this was the full and final payment. I spoke to a manager/supervisor at EFG and confirmed that it was their error and will be sorted. To date I keep receiving calls from EFG Attorneys who are dealing with the account that I still owe +/- R100-00. When I explain they say it will be sorted and I will receive the letter. I am still waiting. They are extremely inefficient when in the wrong but quick to ask for payment. Please sort this out a.s.a.p. Their reference 5898460742492580
0 replies
34 months ago
Upgrade Wi Fi Contract
I called the Cellc Contact Centre yesterday with regard to an amount payable for My Wi Fi contract. I was informed that the contract was expiring at the end of June therefore the amount was payable. I was told that I can upgrade which I did. My Wi Fi is still not working so I have lost many hours of work. I called again this morning and eventually was transferred to the Technical Department. I was told that the line is active . I tested my Wi Fi again it, wasnt. He advised me that they had activated the primary simcard which was not the card in the Wi Fi Rooter. He said I needed to do a sim swop. went to the Cellc Branch in Pinetown and the customer care agent told me that they had activated the incorrect sim card. I had after a couple of months had a sim swop which is the card in the Wi Fi Rooter. I called Cellc back and explained this to them with no joy. The lady just put down the phone. I have been a Cellc customer since the beginning and find this very unprofessional. I am now sitting without Wi Fi and cannot work. Will a senior person please call me urgently.
53 replies
34 months ago
Account Query
I sent this company an email on the 1st June 2023 with regard to my account with them. I received a response via email advising that they had large volumes but will attend to this as soon as possible. It is now the 21st June 2023, no response. I went onto their website today and saw I could whatsapp them. I did so and was told by an agent that no email was on record on my account and what was the matter. I responded by saying I was not prepared to retype the whole email and would like someone to call me. By the responses I got it sounded to me like this was a robot and not an agent. For a debt collection company I dont think this is very efficient.
106 replies
38 months ago
Standard Bank Fraud Department
I received an sms from the Standard Bank Fraud Department with regard to an amount that was withdrawn from my current account on Saturday by an overseas company. Thank goodness it was declined by Standard Bank. I had not given permission for this amount to be taken and was not aware of this specific company. The Lady who assisted me (Lucia) was absolutely stunning and extremely helpful. I would just like to complement her on her service and exceptional assistance. Hands up to her. Keep up the excellent service.
56 replies
47 months ago
Account System Cellc
Once again cellc has let down a long standing customer. I have been with them since they started. I went into there branch in Pinetown to upgrade my phone and was attended to by a very helpful lady. When she went onto the system it showed that I had no status, meaning I could not upgrade. She then checked and found that there was an oustanding amount de my me in October 2021 nd until this amount was paid i could not upgrade. My argument is i had never received an account for this amount. So how was I to know that it was outstanding. I have paid the amount and must now wait 24hrs for this toshow on cellc side. Something is drastically wrong with theire account system and now I must wait. Very unhappy customer
135 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
1 (5.882352941176471%)
3 Star
1 (5.882352941176471%)
2 Star
2 (11.764705882352942%)
1 Star
11 (64.70588235294117%)