GB
Gordon B
Active since Jun 2019
16
Reviews
0
Industries
Reviews
16 reviews25 months ago
UNCARING AIRLINK
Once again AIRLINK have shown to be uncaring to their customers it seems to me, for them, its just about the bottom line with no social conscience at all .My mother was in a serious accident with days left to live -I managed to find flights to get to her as soon as possible using airlink from Polokwane to Johannesburg changing to Lift airlines there –As we prepared to land in JNB we commented on how the pilot was coming in too fast and just before we touched the plane aborted the landing and took off again as a result we were late on arriving –which resulted in me missing my connection –Lift airlines were very understanding and tried to help but it was too late ,they said had I arrived on schedule I would have made it, so they suggested I go to airlink and explain this to see if they could get me on another flight –airlink showed no compassion at all and said because I only had just over an hour for my connection they won’t help me and I believe because they saw I was desperate, they offered me a flight at 400% more than the going price! They have done this to me before and at that time there was another lady as well who had missed her connection and although they had already taken her money for the flight she missed they then also asked an exorbitant amount for the next flight as they know one has no choice –in this case that lady didn’t have that money and she was in tears when she said to me she was now stranded at Johannesburg airport -airlink didn’t seem to care
0 replies
28 months ago
BEWARE FORD EVEREST 4X4 FOR OFF ROAD
BEWARE FORD EVEREST 4X4 FOR OFF ROAD We bought a ford Everest at great expense for our safari business for both on and off road –On our first t******* road to the Okavango the cover for the sump tore off which we were astonished to discover was made of plastic! .We had that repaired at our expense, however when we took clients again later to the Okavango the cover for the fuel tank also tore but this time we had a fuel leak as well –we had to get the vehicle with clients from the bush to the nearest town where the workshop there was also astonished to discover not only was the cover plastic but the fuel tank itself was plastic! We complained to ford asking how can they sell a 4x4 off road vehicle with a plastic shield and fuel tank? The manager at Polokwane Ford told me the Everest is not suitable for off road but only for pulling boats and caravans, which we find absolutely nonsense as the vehicle is fitted with 4x4 features for different 4X4 terrains –and if this was the case why did they not tell us this when we bought the vehicle? –the old Everest we had never had this problem as this newer one (which cost twice the price and it turns out is not suitable for purpose) – now we are stuck paying off a very expensive 4x4 that we cannot use for our safari business and how are we supposed to make a living with this vehicle now, (which we bought in good faith) and pay it off ?-
0 replies
30 months ago
TOYOTA IGNORES THEIR CUSTOMERS COMPLAINT
We are a small tourist business that rely on our toyota Quantum mini bus -We had guests arriving when it seemed the injectors of the mini bus were not getting fuel, so we sent our vehicle to Toyota Polokwane, here they quoted us a shocking almost R60,000 to repair,- as a our guests were just about to arrive we had no choice but had to take this big hit ,after the repair we took the vehicle to roadworthy who told us that the engine was both filthy and leaking oil. We complained to Toyota Polokwane and also asked them to explain why the cost was so exorbitant (we could get a recon. engine for less that than that) they ignored our complaint -so we sent the complaint again -they ignored us again -so we then escalated the complaints to Toyota complaints dept.-they asked us for the details , which we sent -that was almost a month ago, however they too have now ignored us and are not responding -I can only come to one conclusion as to why they are ignoring us, the impression we get is that they must have ripped us off or they have the worst customer service in the county -if they have ripped us off, as we suspect due to their lack of response it would mean they have no social conscious or care that small business are struggling in this country( especially after covid) and Toyota is just trying to bleed us dry while they can -which if so, is very short sighted -even in their own interests- to charge prices that will put small businesses under ,and after such a huge cost ,leave the engine filthy and leaking oil -and then ignore their customers
0 replies
37 months ago
BEWARE UNITED AIRWAYS "EXTRA COSTS"
Beware of United Airways “extra costs” I have travelled through more than 70 countries over the past 60 years and have only complained once before to another airline –I have now made several complaints to this airline, United airways for different reasons –the latest was again in the USA, where there check-in staff were rude and patronizing once again (after we complained about this last year-where even bystanders made comments about this) but more than that ,we booked a short 3 hour flight as part of an international flight ,we checked in 4 large bags and had to pay $40 each for them, which we did ,but when we got to the gate to board we were told we had to pay for our small carryon bags -$150 each!! 3 X cost of our large suitcase–this is more than the bags are worth, we were not told this when we checked in, where they clearly saw we had these small carryon bags, but they know you have no choice as you cannot dump the carry on there –this was almost as much as the tickets themselves cost! –this is to my mind is extortion and a total rip off
0 replies
45 months ago
Eskom
We have been paying Eskom thousands of rands a year for a unit we hardly use, so we sent an inquiry asking what it would cost us to keep the unit, if we turned the mains off (ie. don't use it at all) -that was 2 weeks ago, we have not had the courtesy of a response, so we sent the inquiry again a week later and still, we are being ignored, so we escalated the query to a complaint to their customerservice@eskom.co.za - what customer service? we still have had no response from them, now we are wondering if they have been overcharging us and so don't want to respond, or is it just really just incompetence and bad customer service?
0 replies
54 months ago
Airlink
Beware Airlink We have had international guests who booked the Johannesburg to Polokwane flight, return with Airlink –and paid in full –Polokwane airport was closed so Airlink could not fly there –in other words, they could not provide the service but they still decided to keep the money our guests paid in good faith –our guests are understandably furious about this, we also find that totally unacceptable – Later when Polokwane airport was re-opened 2 of us booked the same flight-Return price of R 3810 for us both On return from another flight we missed the return date by one day -we expected some penalty but to our dismay Airlink said we had to buy 2 more tickets for R4120 extra for ONE WAY ! more than we paid for the original ticket for BOTH WAYS –they know we are stranded at the airport and have no choice but to pay this, I find this to be extortion –They may justify this by saying it is their policy but that does not make it right, especially as we know both flights were not full –I guess the days of assisting ones clients for things that may honestly happen are gone and are of no concern to them (especially in these hard times ) –There was another lady with the same problem at the Airlink desk, she was in tears when she spoke to us, as she said she did not have the money to afford this extra cost ,and so was stranded but they were not prepared to help her either No wonder we have such a bad reputation for customer service and care –seems to me they don’t care
0 replies
57 months ago
FNB BAD SERVICE
fNB -Service used to be excellent but is now atrocious -I bought and paid in full a deck umbrella from BRAIDLYN on Facebook on the 15th of May -that to date has never been delivered, even after several ignored inquiries (so beware of this, as it is obviously a scam) So I asked FNB to reverse the payment -I got a message that someone will contact me in 5 working days -I waited weeks, with no courtesy of contact -so I laid a complaint -I got another message again -someone will get back to me in 5 days -I eventually got a dispute form to fill in -which I did and sent it in I waited again in vain -so I complained again, I got another -someone will get back to me in 5 days ,waited again, they then sent me another dispute form to fill in which I had already done -so I did it again -and still nothing has happened ,this has been 6 weeks now and all I get is someone will contact me in 5 working days, After all this time I still have not had my dispute resolved,-Also when I try to complain online I get constantly blocked so that the complaint wont go through -I cant help but wonder if this is done on purpose
53 replies
79 months ago
FNB -NO SERVICE FROM THEM-- SINCE A FRAUD CASE - LEADS TO NO TRUST
Ever since FNB allowed a scam transaction to go through to a well-known fraudster (Out Mark Marketing) who _according to the internet- had defrauded others before me -from an FNB account! -and where they did not block this account when I reported it but told me I had to get a subpoena first (contrary to what say -ie. that they would block an account immediately when fraud is reported) and where the police told me FNB procrastinated when they approached them -which of course gave the fraudster time to clear out the account -I have been with this bank for close on 15 years and always enjoyed great service- UNTILL THIS CASE - ever since then the service to me has become practically none existant and atrocious on ANY query or complaint, I am now practically ignored, even on this forum when FNB promised to see to this, they have done nothing but ignore me, as usual -I was told to try another branch, where the manager there, said he would definitely look into it - I have had heard nothing from that manager in well over a month! -the only conclusion I can come to, that the service to me has changed so dramatically is that this bank, is trying to get rid of me as they afraid to deal with this as they know they have responsibility here and are trying to duck it, if that is the case then it is my opinion that this bank has no honor or integrity and I would not trust them
105 replies
79 months ago
bad signal and service
Still no word from vodacom as promised re no signal in our area for months now
210 replies
79 months ago
no response from Vodacom
For some months now our staff, our guests, and ourselves cannot use our cell phones using Vodacom either for business, personal or medical emergencies -even if we have signal bars our phones cannot make or receive calls -We have asked vodacom twice if there is a problem in our area( Vivo, Limpopo) and have not had the courtesy of even a response -we have just been ignored -many of our guests claim they are having the same trouble with Vodacom where they come from -is this country wide?
210 replies
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