NP
Nicole P
Active since Jun 2019
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Lufuno Masindi was super friendly and helpful
Lufuno Masindi was super friendly and helpful. She helped me quickly and efficiently.
56 replies
4 months ago
Awful tracking system and delivery communication
SkyNet really needs to improve their tracking system and delivery communication. I understand that, for safety reasons, customers cannot know the exact location of a delivery vehicle at all times. However, it would greatly improve the customer experience if SkyNet offered even basic options similar to Takealot, such as the ability to reschedule a delivery. Currently, customers are simply told on the day that they must be available, with no option to change the date. My experience with this delivery has been problematic from the start. On Saturday, 27/12, I received a message stating that my parcel was out for delivery. I stayed home the entire day, yet no delivery took place and there was no communication whatsoever. The parcel only arrived for the first time on 29/12, and I happened to be home at the time of delivery. Also on the morning of 29/12, I was again notified that I had a second delivery scheduled and stayed home all morning to ensure I was available. Unfortunately, I had to leave briefly for a doctor’s appointment that had been arranged well in advance. At 14:30, the delivery driver arrived and I informed him that I was not at home. After this, there was no communication from SkyNet regarding when the parcel would be re-delivered. I reasonably assumed it would be the next day (30/12) and remained at home all day. However, no delivery took place and I received no updates or notifications. When I contacted SkyNet via the WhatsApp line, I was informed that the delivery would take place by 05/01. It is completely unreasonable to expect a customer to be available every day until then without any clear delivery date or time window. Customers need realistic expectations so they can plan their time accordingly. Communication channels are also a major issue. It takes approximately 10 minutes just to reach someone when calling customer service. On WhatsApp, customers receive standard automated responses, and once you reply, the conversation resets, indicating that the agent has closed the chat. This makes it extremely difficult to resolve issues or receive meaningful updates. Overall, it feels as though customer experience is not being considered. Even small improvements — such as automated delivery updates indicating queue position or notifying customers when the driver is in their area — would make a significant difference. Other courier companies already provide this level of service. SkyNet needs to seriously reconsider how it communicates with customers and invest in improving the delivery experience. Customer experience is important, and at present, SkyNet is falling short.
0 replies
4 months ago
Testing my device was super easy, thank you Vutlharhi Maphumulo
Testing my device was super easy, thank you Vutlharhi Maphumulo. And thank you to Keitumetse Mosimane for assisting with my debit order query in a timely fashion. They were helpful and polite.
0 replies
10 months ago
Please refund me
All I want is to be refunded. I email and I’m told to wait the 5 days. It’s been 3 weeks. Such a bad customer experience. And after emailing and getting told to wait the 5 days, I’m sent an email to rate the service I received. What service should I rate, I’ve received none.
1 reply
14 months ago
Quick and easy account setup, booking was easy and straightforward
Quick and easy account setup, booking was easy and straightforward. Happy with the service and the app
53 replies
20 months ago
You are not above the law
These guys drive like they want to cause accidents. Your guy was driving like a maniac on main road in Bryanston today just to arrive at a seen of a bumper bash down the road where there were already 2 other towing vehicles. It’s not the first time I’ve seen them driving recklessly between Bryanston and Sandton. They need to understand they are not above the law and that the rules of the road apply to them too.
106 replies
21 months ago
Learn to drive
These guys drive like they want to cause accidents. Your guy was driving like a maniac on main road in Bryanston today just to arrive at a seen of a bumper bash down the road where there were already 2 other towing vehicles. Reg 915FSTGP. It’s not the first time I’ve seen them driving like idiots between Bryanston and Sandton. There are great driving schools in Gauteng, maybe check them out.
0 replies
21 months ago
Learn to drive
These guys drive like want to cause accidents. Your guy was driving like a maniac on main road in Bryanston today just to arrive at a seen of a bumper bash down the road where there were already 2 other towing vehicles. Reg 915FSTGP. It’s not the first time I’ve seen them driving like idiots between Bryanston and Sandton. There are great driving schools in Gauteng, maybe check them out.
0 replies
21 months ago
Stop calling me
These people call me on repeat, almost every second day for other peoples debt. Stop calling me. How many times must I be ‘removed from the system’ before you actually remove me? Also, you call and drop the call as soon as I answer. Pretty sure this is a way of saying “we attempted calling you” and then sending people a summons. Which is awful. If you’re going to call people, have the decency to speak when they answer.
53 replies
21 months ago
Best groomer in Gauteng
Best groomer in Gauteng, hands down. We don’t have an easy dog when it comes to grooming yet he always comes back from sloppy kisses in a good mood, trimmed to my preference and knick free. The groomers are well trained and are willing to listen to any requests you have. I like that they’re transparent, your dog isn’t being carried off to the ‘back’ and brought out hours later. You can pop in at anytime and watch as your dog is being groomed.
0 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (57.142857142857146%)