PS
Pooja S
Active since Jun 2019
26
Reviews
0
Industries
Reviews
26 reviews22 months ago
Pathetic service
It has been over a day that the internet has been down in my complex and each person that logs a call gets a different story from you guys with no actual timeline as to when the internet will be back up! People work from home and depend on having the internet that they pay for working! I am tired of calling the call centre to get answers because that is getting me nowhere!
53 replies
29 months ago
Pathetic service definitely not fit for a king.
I logged a claim with King Price Insurance and did as I was told to get the vehicle assessed, etc. I had then made a call to get some sort of feedback as I had not received anything and I was told that the claim was approved and I must wait for the panelbeater to contact me as they are swamped at the moment with claims. I then did not hear anything for another week, and then got an email to say that the deadline to get my car assessed is here and the app shows that my claim is not approved. I then called in again and was told that King Price did not receive any paperwork from the assessment. I explained the varying stories that I have been getting and the frustration behind it and the lady promised to check on everything and get back to me and has not gotten back to me! Am I not a client? Am I just a number to this company that is being sent from pillar to post for a simple claim!!!! This is absolutely pathetic service!
73 replies
43 months ago
Incompetent service and a complete waste of my time
The service I received whilst trying to receive a quote for vehicle and home insurance has been utterly disappointing. The person will take down all the information that you spend over 30 minutes on a call answering, they then never get back to you about it and when they do, they mess up the quotations and further waste my time. Absolute incompetence from the sales person who cannot answer simple questions and continues to mess up! And I was actually considering moving my insurance over to you guys, thankfully I did not.
133 replies
45 months ago
Makro and their failure to honor advertised products
Makro and their customer service is pathetic. Firstly, what is the point of advertising a special in your pamphlets if you are unable to meet the demand and keep enough stock for it? Secondly, your staff never seem to know what is going on and keep us running from pillar to post as if petrol is cheap. This is basically false advertising!!!
134 replies
53 months ago
Metrofibre home connect needs to sort their issues out!
Every single day without fail we have internet that drops or no internet at all. It's actually pathetic for the amount of money we pay for this service and have no service! How is a person expected to work from home during a pandemic without internet????
53 replies
54 months ago
Pathetic Customer Service!
When you want someone to contact you regarding a new product sign on, they are very quick to call you. But once you are a client, you can forget about service delivery from them! My financial advisor for my RA is Neil Bergsdt and I have been trying to contact him for over a week now, sending numerous emails and having phone calls go unanswered constantly! Absolutely pathetic service. Honestly want to move everything to a company that will actually care about service delivery and their current clients!
53 replies
58 months ago
8 months since I logged a case and nothing!!!!!
I am honestly so exhausted with dealing with CSOS. They are meant to be protecting the interests of us in Sectional Title yet here I am 8 months later with no resolution, the total lack of communication and just complete disrespect from the CSOS who keep using COVID as an excuse for their pathetic service! It has been 2 months since my last complaint on this portal and this is probably my 4th or 5th complaint here as well! I am so sick and tired of this.
0 replies
58 months ago
Absolutely pathetic service
Your ebucks consultants are absolutely useless and are of no assistance. I have been trying for a week now to get someone to contact me regarding a discrepancy in my ebucks track my rewards and i am getting nothing from you. What is the point of having access to bankers on the app when they are completely useless as well and tell you to call a number that never ever answers. I tried calling over 3 times and was sitting and waiting for over 10 minutes at a time. Seriously, this service is going from bad to worse.
53 replies
59 months ago
Absolute pathetic and slow service. Wish i could stop paying their ridiculous monthly fee because they are good for nothing!
I have lost count on the amount of times that I have written on this portal as well as sent these guys emails regarding one case! In January 2021, I sent through an application for dispute resolution 27 January 2021, I made the payment of R50.00 as requested. 24 March 2021, An email was sent to the property management company in which I am in dispute with 8 April 2021, Received an email regarding adjudication 10 April 2021, I made the payment of R100.00 as requested 19 April 2021, I asked for feedback and was told to await communication from the adjudicators. Does it really take your company 2 months to allocate an adjudicator to a case??? My reference number is CSOS3063/GP/20. I dont need a generic response from you guys. I need you guys to sort my issue out!!!!! It has been 6 months since I lodged a dispute resolution form. 6 months!!!!!!!!
53 replies
61 months ago
Pathetic Service
You would think that already being a Wesbank client as well as being an FNB client, you would get some sort of proper treatment with regards to applications being made! Firstly, the app gives you the option to apply for vehicle finance but the system is forever currently unavailable. Secondly, when you apply through the Wesbank web portal, you do not hear back from them. I have called them numerous times and they keep giving me the run around and making me fill out multiple applications. Surely, there should be a system in place for people who are approved for finance??? The staff in the call centre dont seem to ever know what is going on and you are just told that you are a number in a queue. I have never received such terrible service from any other financial house besides the one that I actually bank with! Get your act together!
106 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (15.384615384615385%)
1 Star
18 (69.23076923076923%)