TM
Tshepo M
Active since Jun 2019
5
Reviews
0
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Reviews
5 reviews15 months ago
Horrible Customer Care Experience!
I am very unhappy with Nedbank's service about a cashback I opted into when I switched my salary to the bank. I completed all terms of the agreement months ago but still have not received the promised benefit. They have not responded to repeated follow-ups, and there is no accountability or urgency on the part of the service team to resolve the issue. I was sent to the call centre, nothing has progressed and escalation has brought no tangible results. This experience is frustrating and unacceptable for such a reputable financial institution. If this issue is not resolved quickly, this grieves me, but I will close my account and look for services somewhere else. My plea to Nedbank is to resolve the matter without delay so that one can have faith to bank with them.
0 replies
15 months ago
No Callback As Promised
I'm actually a bit dissapointed in your service Teljoy. I've been chatting to an agent online named Amanda since Monday, asking for assistance in a manual application and what I'm mostly dissapointed in, is your sales team. Amanda told me that my query was escalated and that I would receive a ticket via email, and also that the turnaround time for sales is 24 - 48 working hours, but yet I have not even received a ticket number or a call to assist me. I've been assisted before by an agent but we couldn't complete the application manually as I believe she no longer works at Teljoy, and I'd really love to be a customer, but it seems I'll have to move on.
168 replies
20 months ago
No Good First Impression
I'm having trouble getting through to customer service via the WhatsApp channel, I don't know what my actual prorata amount is that I have to pay after installation (Which wasn't explained to me during/after sales), and the customer service calls me when I can't answer calls at work, when I ask them to call me after a certain time, they never call. AND I also want to revoke the permission I gave Cartrack to distribute my information for marketing purposes because now the calls coming in are insanely coming in numbers!
53 replies
31 months ago
121Net is a terrible service provider!
It's sad that they're the only Fibre service providers in my area, but they're the worst service providers I've ever had to come across. They don't have customer support that responds in time, they don't have a technician close by or o site and the person who HAS been assigned to us, always has their phone off or they don't respond to the query. If you're a new customer and want to know about their service offering, they'll never compensate you for downtime of their internet service, nor will you get ANY sort of assistance during the weekend. They forget that there's another competitor service provider nearby and when they start offering their services, we will not hesitate to stop supporting 121Net and jump ship immediately! You guys might be affordable, but we're still NOT getting our money's worth!!! Even MTN and Telkom don't mistreat us the way you guys do, I'm beyond frustrated by this company. #Bluesky Technologies
0 replies
82 months ago
IHSPM is the worst!
RE: Matlosana Gardens. They deserve a rating below 1 star! That's just my opening line. I have been a tenant at Matlosana Gardens for about 6 months now, and the only good customer service I've received was being allocated a roof over my head by Xolani. The entire stay here, has been nothing but a nightmare! If you're not being threatened by the building landlord(s)/caretakers to evacuate your unit "Immediately", you're being harrassed by Head Office's credit control to pay your rent within DAYS, or they'll terminate your lease WITH LESS THAN 1 MONTH'S NOTICE! What kind of an agency is IHSPM??? They expect tenants to give them 30 days notice before moving out, but they cannot provide the same thing to their tenants! Let's not even get started on the issue of their rent being on a "Debit order basis only", nonetheless on the first of the month! What about tenants who earn a salary on the 15th? Or on the 21st? Or maybe on every first Friday of the month? How are they expected to wait for rent money to be debited? Sometimes life happens, and not all of us should be expected to keep money in the bank just waiting for debit orders, because some debit orders will definitely jump in before their rent debit order comes into the picture, they don't even allow tenants to choose the date which rent money can be debited! It's ridiculous, they're abusing their rights as management like locking tenants out of their own units while tenants are away, without even a simple warning! And even if you call head office trying to explain why your rent will be late, they give you a deadline that suites them, they block your electricity meter, not allowing you to buy electricity to survive until you can pay your rent! If nothing changes here within the next 30 days, I'm going to report them to the relevant government department(s) because reporting their employees to them, is a complete waste of time, they could really care less about us.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
3 (60%)