DM
Denis M
Active since Jul 2019
6
Reviews
0
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Reviews
6 reviews36 months ago
Pathetic support that insinuates I'm a **** and still can't help.
Iv been using a 200mb fiber connection for over a year now, then ended up moving. My fiber was through Vumatel, and the new place is also Vumatel. So I filled in the moving home page on the Mweb site, giving all details. Then I got a mail saying they are unable to locate the place and to place provide the same details. So today, I decided to call rather. The agent I got through to was extremely rude, insinuating that I'm a **** telling me over and over I did NOT fill the form out till I said I was not calling to argue but to fix my problem. In the end, she once again took all my details again...then said she would send me a form to complete. I said goodbye and a few minutes later...the same f...ing form again. The details she said I never game, that she then took down on the call I get a form to fill that out again. If Mweb don't want my money no problem I'll go elsewhere but this is disgusting customer relations and support.
0 replies
36 months ago
Don't ever consider Kambrook products
Kambrook products are the cheapest quality I have ever seen. I bought a Kamlrrok Aspire espresso machine which after a day or 2 started loosing pressure and leaking. I took it back, and had to fight with a staff member about getting a replacement. Well the replacement is even worse. It developed the exact same pressure issue and leak issue but it filter handle also fell apart literally. Even the worst Chinese items are better than this *******. Don't ever waste your time with Kambrook products. Now I want my money back, and I'm pretty sure they going to fight me on that all the way.
0 replies
52 months ago
Second hand goods sold as new, no customer service, lied to about replacement stock.
Hello. Very disappointed in Game. I bouth a Raleigh 20" bicycle on special for R799 for my son. When we bought the bicycle it was the last one and had been opened and assembled already. I asked the salesman can we get discount because it is opened and thus not new, plus we had not yet realized it did not even have the free helmet included. Then Christmas day comes and we give it to my son only to realize that the bike has several faults, missing parts and is just not in "new" condition so we go to exchange it. So when my mother-in-law goes to the store to exchange it, she asks for the manager but they dance around and avoid that and suddenly they bring out a mechanic who tries to fix it taking parts off other bikes and sends her on her way. So when I see the bike, ALL the problems still exist. Front brakes, rear brakes, frame and so on and all they gave was a "collect helmet when in stock" note with no date known. So, I went back. I asked for the manager and again they danced around and no manager. Instead i get customer service with a attitude. So they say they will give my money back and I said no, I want the bike I paid for, that is what I want. So the woman says there is no stock, so I said can't you check other branches or even other store's linkned to Game and get a flat "NO no stock" and she does not even try. So then I say, well if there is no stock of this, then give be a bike similar, different brand even but I want my 20" bike. Her reply to me is no that Raleigh is the only 20" bike Game sell and there is no stock. Perhaps she forgot that they had Diamond Back 20" bikes on the floor which I had looked at before buying the Raleigh but I think she knew very well that they do but that they cost a lot more. In the end, she give's me a voucher and say's "when they get stock" I can get a new bike. I asked how long will that be? She replies no idea. I say well I cant wait a year for it and she just shrugs her shoulders so I said that is not acceptable and I will go to head office and she just says "OK" No care in the world about the customer. Just plain shocking. I see other people in the cue's returning other "new" items also opened and seen to be used so clearly Game does not have a issue breaking the law and selling "second hand" items as "new". So, do NOT support Game in Tygervalley center in Cape Town. I can't comment on other branches but this one is shocking. Seeing what I saw while at "customer care" makes me think Game should take another look at the laws, or do we need to get a attorney to explain them to Game? So now I must wait an "endless time period" until Game see's fit to replace the stock. So next I will go to Raleigh and speak to them too until this is sorted out they way you are meant to sort out customers.
0 replies
54 months ago
AWS are thieves, don't use their "FREE Tier" products as you get billed for them!
Stay away from this scam. The "FREE" product is not FREE. I signed up for the FREE Tier product for a EC2 cloud server I wanted to try a game server on. I set it up, then realized it was in East America and deleted it having used the FREE Tier for about a hour. I then tried to create a Cape Town server but it would not let me. So I thought I would leave the account since I had deleted my EC2 instance. Now a month later I get billed R571.00 for a FREE product, deducted automatically from my bank and with no power to stop it because they deviously force you to give bank details upfront for a "FREE" product then bill you with no warning and not even a small amount but R571.00 what for? There is NOTHING running? Now trying to get hold of ANYONE about it is impossible. Since i deleted my account to prevent further theft of my money, every attempt to contact them requires me to login, even there link that is meant for clients that have issues logging in which replies saying due to security protocols they can't access whats required without you logging in. Convenient hey, sorry we stole you money and because you deleted your account and stopped us from stealing more we are no longer able to attempt to get your money back for you!
0 replies
63 months ago
Medi-clinic just don't care
Worst hospital ever. Treat their staff life they just a number and don't care about what happens to them, then when a staff member gets sick due to the stress over being over worked in a extremely stressful environment they put want to put them in a hearing...and when you then forced to rush them to their hospital they work at to ER your told there's no beds you have to wait...this is after you get ignored for 10 minutes at reception and have to ask if they planning on helping you. Medi-clinic simply don't care about people they just want money. Avoid Medi-clinic because your life does depend on it. What a disgraceful company that ethically should loose their license.
0 replies
82 months ago
A Wimpy Restaurant you should support!
I just want to say it is really refreshing to see I company bounce back from a bad day the way Wimpy did with me. I had a shocking experience at a branch in Plattekloof Engen in Cape Town and complained to Wimpy. Wimpy's response was a professional, humble and decent apology that restored all faith in the excellent restaurant I go to. I was given a perfect courtesy meal in a sharp time, and felt it was a genuine apology rather than a corporate one to save face. The manager was such a star, he even knew our names and who was getting what to eat before we walked in there. Thank you so much to Wimpy Plattekloof Engen for such a heart felt apology. Apology accepted...now I will support this amazing branch once again. This is what quality is all about, we really appreciated the sincere apology. Thank you to the staff that showed what being a professional restaurant is all about.
105 replies
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1 Star
5 (83.33333333333333%)