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Anthony D
Active since Mar 2009
8
Reviews
0
Industries
Reviews
8 reviews48 months ago
CAR Magazine Non Delivery
I have been a subscriber to CAR magazine since the early eighties. In the last 18 months, their delivery service is shocking! As much as I appreciate postal delivery issues are the major cause, we, after many many emails, arranged a door to door delivery service. This worked well for 6 months and then stopped. Again, after numerous emails, nothing gets answered. When you phone, it gets answered and the person on the other side hangs up!. The only reason I continue is that CAR is such a good magazine. It is a pity that the delivery (and admin staff) can't keep the same standards. Not sure now who the right contact people are. It is no longer Magsathome and I believe it to be Highbury Media or Ramsay Media. Why encourage people to subscribe and pay up front when they can't keep there side or any deal. It is very frustrating!
0 replies
57 months ago
Fantastic service and delivery
Fantastic service and delivery. Salesman Malcolm Campbell professional and a pleasure to deal with.
53 replies
65 months ago
Efficient Drivers Licence Renewal
I went there to renew my Drivers Licence. Everyone was so helpful, informative and efficient. In the time when renewing your drivers licence is generally considered a nightmare waiting to happen, Mooi River changed that perception. Well done to all staff.
0 replies
65 months ago
No Change for Advertised Items
I visited the KFC Petroport N2E on Wednesday 9 December 2020. My purchase was R39.90. On receiving change from R100, no 10c coin was offered. The cashier said nothing. When I questioned her, she said Í don't keep those'. She then called her Manager (Siyanda) to try and find a 10c coin, which he did. When I started to ask him about this practice, I was ignored and he continued talking to the cashier as if I was not there. This is a pet hate of mine, whereby a store advertises a product for under a round number to make it look good, then they must make provision to handle the change. Although not many people deal in 10c coins anymore, it is the principal and the expectation from the store that I can not offer you the correct change. What made the matter worse, was the manner in which the Manager handled the situation, treating it as the absolute 'normal practice'. After lockdown, one must consider that stores consider their customers as number one, but it appears that the customer at KFC Petroport N2 E is expendable.
0 replies
98 months ago
Fraudulent Upgrade of Contract
My Father in Law, Brian Warren has an expired data contract with Vodacom. In January 2018, it was fraudulently upgraded without his authority. As a 77 year old, it is extremely difficult for him to try and sort this out. We have been to Vodacom on many occasions, written to the fraud department with affidavits signed by Commissioner of Oaths, and still no response from Vodacom. They continue to debit his account with an amount that is not his account, but threaten to black list you if you put a stop payment on the transaction. How does one get this sorted?
106 replies
103 months ago
RESPONSE FROM MTN (AFTER HELLOPETER)
Thank you to Hellopeter for this platform. I posted items yesterday regarding MTN out of pure frustration regarding two issues that I had. Within 24 hours, I have reached an amicable solution with a very pleasant MTN employee (Alice), who called me to fix the issues. If this could have been the approach 9 months ago, MTN would be rated tops. Thank you Alice for having MTN's interest at heart.
61 replies
103 months ago
INCORRECT DEBIT ON MTN ACCOUNT
After having fought with MTN for 9 months regarding a fraudulent contract upgrade, they reversed my account to it's normal standing. The right debit order went through for 3 months and then they debited my account with an amount of R2305.24. Again I phoned MTN, advising that these devices are never used and that this billing can't be right (see the history on the account). They said that the best they could do was escalate the problem, which would take anything up to 72 hours to investigate. In my opinion, I do believe that is MTN language for 'you are now bothering me, so please go away whilst we do nothing about it'. I will be cancelling these two MTN contracts that I have, but am worried about doing it prior to something been resolved, as MTN will just state that the account is closed. Is it right that a company like MTN can just do what they like and not have to explain themselves to their customers?
183 replies
103 months ago
FRAUDULENT TRANSACTIONS BY MTN EMPLOYEE's
MTN debited by account in December 2016 with an amount higher than they normally did. On questioning this with the helpline, they advised that I had upgraded my dormant contract and am now the owner of a Hauwei P9 Cell phone. I advised the call centre that I had not updated my contract. They told me to go to the branch where it had been upgraded (luckily it was close). On questioning the manager, he asked who the sales person was. At that point he said "We are aware of this salesperson who was doing fraudulent upgrades on dormant accounts and taking the cellphones for herself. Don't worry, she has been dismissed from MTN". Ok, this is where the fun started. I reported the matter on the MTN fraud line on line. To date, nearly a year later I am still waiting for an answer. On calling the MTN call centre (which is frustrating at the best of times), I had two different employees advise me that they would get it sorted out. When you tried to get back to the individuals that said they would get it sorted, you got no response at all. I then told MTN that I was going to put a stop payment on their debit order and I was promptly advised that I would be 'Blacklisted' for non payment of the contract they had. After 9 months, I got 1 person to reverse the fraudulent upgrade. Although they have returned the account to it's original status, they have still not refunded me the additional money that was debited from my account for the 9 months that it took to reverse. Very poor service, and in my opinion, MTN has stolen from me something that never belonged to them in the first place!
61 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
4 (50%)