GB
Gloseije B
Active since Aug 2019
21
Reviews
0
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Reviews
21 reviews1 month ago
Waiting time without indication
I’m very frustrated with my recent experience ordering a samsung device from Avo. I placed an order for a Samsung Galaxy S26 Ultra (Order NWX-YXG-X6Z), and to date, I have not received anything. The delivery was supposed to happen on 04 March 2026, yet there has been no update, no delivery, and no accountability. Every time I follow up, I get the same response: that Samsung handles their own deliveries and it’s “outside of Avo’s process.” This is simply unacceptable. I purchased through Avo, paid Avo, and now I’m being pushed between companies with no resolution. As a customer, I shouldn’t have to chase multiple parties to get what I paid for. Passing responsibility like this shows a serious lack of customer care and ownership. This experience has been extremely disappointing and stressful. I expect clear communication, accountability, and most importantly — my order delivered. Would not recommend until this is resolved.
106 replies
14 months ago
A month to process a return
I bought a Samsung S24 Ultra and decided to return it after received misleading comments from one of your agent. I was shockingly told that they need 14 working days to assess the sealed box. WHAT A SHOCK. The whole return process is the most frustrating I ever experienced. DO NOT WASTE YOUR TIME
0 replies
17 months ago
Unprofessional Handling of Dissertation Appeals and Concerns
My recent experiences with MANCOSA have been nothing short of disheartening, highlighting a deeply concerning lack of professionalism and accountability. Following my initial Hellopeter review regarding the unacceptable delays in my MBA dissertation appeal, I received a dismissive response claiming that the assessment process was complete and my final mark was 64%, a reduction from the initial 66%. This response was not only harsh in tone but also offered no meaningful explanation or transparency regarding the evaluation process. What is even more troubling is that I had to resort to posting on Hellopeter to elicit any response from MANCOSA. Prior to this, I had sent multiple follow-up emails, including one to Tracy, the Postgraduate Supervisor, none of which were acknowledged. It is deeply concerning that the institution prioritizes damage control on public platforms over addressing genuine student grievances through appropriate channels. Further compounding this frustration, I was explicitly asked to remove my initial review, a request that underscores MANCOSA's apparent focus on protecting its reputation rather than addressing systemic issues affecting its students. This approach is unacceptable for an institution that claims to uphold academic excellence and student support. Adding to my dismay, I learned about ********* practices involving the appointed supervisor for the dissertation. This individual created a WhatsApp group for supervisees and repeatedly pressured us to pay R1,000 to attend a private event he was hosting. I refused to participate in this, as it was entirely unrelated to the official academic process. To my astonishment, those who attended the event appear to have completed their dissertations with distinctions, while those who refrained, myself included, have been sidelined. This raises serious questions about fairness and integrity in the grading and support process at MANCOSA. As a student who has dedicated significant time, effort, and financial resources to this degree, I feel utterly let down by MANCOSA. The institution's lack of responsiveness, unprofessional communication, and questionable practices undermine the trust and credibility it claims to uphold. I urge MANCOSA to: Provide a detailed and transparent explanation of how my appeal was handled, including the specific steps taken during the re-evaluation process. Investigate the conduct of the appointed supervisor and ensure that no student is penalized or rewarded based on external events unrelated to their academic performance. Address the broader issue of responsiveness to student queries and appeals, ensuring that communication channels are efficient and respectful. These issues not only tarnish the institution's reputation but also have a direct impact on the careers and futures of its students. I sincerely hope that MANCOSA takes this feedback seriously and implements the necessary changes to restore trust among its student community.
56 replies
17 months ago
Unacceptable Delays in Dissertation Appeal Process
On the 17th of October 2024, I submitted an official appeal for my MBA dissertation marks through the required channels at MANCOSA. The appeal included all necessary documentation and the prescribed fee of R1,100, which was paid promptly. According to MANCOSA's guidelines, the outcome of a remark should be communicated approximately within 20 business days after the submission. It is now well beyond the stipulated timeframe, and I have not received any updates or communication regarding the progress or resolution of my appeal. The lack of responsiveness is deeply concerning, especially considering the significant effort, time, and financial resources I have invested in this process. Given the high academic standards adhered to in my research, I am confident that my work merits a review and possibly a better grade. However, the prolonged silence from MANCOSA undermines my trust in the institution's commitment to its students. This delay is not only frustrating but also professionally inconvenient, as it has implications for my academic record and career progression. I urge MANCOSA to take immediate action to resolve this matter and provide feedback on my appeal without further delay. Transparency and accountability should be paramount in handling such critical processes. I am extremely disappointed with this experience and hope this review prompts the institution to improve its service delivery and communication practices for current and future students.
56 replies
21 months ago
Frustration with Delays in Ethical Clearance Process
I am deeply frustrated with the prolonged delays and lack of responsiveness from MANCOSA's research coordination team. As an MBA student, I have followed all necessary procedures, including resubmitting my documents on July 19th , same day we I received the feedback dated July 10th (Already it was long). Despite being granted a month-long extension, I am still waiting for the ethical clearance required to proceed with my research. This delay is not just an inconvenience; it threatens to delay my graduation. I have already obtained a letter of permission to conduct my study and was given the green light to start data collection, but I am now stuck in limbo because of the slow processing on MANCOSA’s end. I have sent multiple emails seeking clarity on the status of my clearance, but I have yet to receive any meaningful response. This lack of communication and delay in processing is causing unnecessary stress and anxiety, and it is severely impacting my academic progress. I urge MANCOSA to address these issues promptly and improve the efficiency and transparency of their research approval process. This situation is unacceptable for a reputable institution, and I hope to see immediate action taken to rectify it.
106 replies
23 months ago
Mancosa's Incompetence and Lack of Support is Unacceptable
I am writing this review out of sheer frustration and anger with Mancosa's complete incompetence and utter lack of support. My experience with Mancosa has been nothing short of a nightmare, and I feel compelled to warn others about the unprofessionalism and disregard for students' progress. I have been stuck at the proposal stage for over a month because my allocated supervisor has not been responding to any of my attempts to communicate. Despite numerous emails and messages, I have received only one feedback. This has left me in a state of limbo, unable to move forward with my research. In my desperation, I contacted Nokwanele, the research coordinator. Nokwanele provided me with an application for reallocation, which I promptly completed and submitted. However, despite my diligence and repeated follow-ups, NOTHING has been done in over three weeks! It is as if my concerns are falling on deaf ears. To add to injury, the only response I received from my current supervisor came a staggering three weeks after I submitted my draft. This is absolutely unacceptable. How is a student supposed to make any progress when the supervisor takes months to provide any feedback? This level of negligence is shocking and has left me completely confused and uncertain about how to proceed. Mancosa, your lack of professionalism and complete disregard for your students' academic progress is disgraceful. I am at my wit's end and demand immediate action. Either get my current supervisor to start doing their job or assign me a new, competent supervisor who can provide the support and guidance that I need. I am deeply disappointed and disgusted by Mancosa's handling of this situation. I urge anyone considering studying here to think twice. This institution does not care about its students and their success. I deserve better, and so do all other students entrusting their education to you. our reputation is at stake, and your students deserve better than this appalling treatment.
53 replies
25 months ago
Great Support
I would like thank PayFlex for the excellent quick and swift support. It is really commendable. Thank you
53 replies
27 months ago
Urgent Resolution Needed for Membership Renewal
I am writing to express my profound disappointment and frustration with the membership renewal process for my sister, whose membership number is 4808561. Despite having completed the renewal online on January 29th and immediately paying all necessary fees, we have yet to receive any form of membership confirmation. This document is critical for her university registration, and the delay is causing significant distress and potential academic consequences. Despite numerous attempts to rectify this issue through persistent calls to customer service, we were assured that everything would be resolved and the necessary documentation would be provided by last Friday. Unfortunately, these assurances have not been met with any action, and we are still without the confirmation. Our efforts to expedite the process through countless queries have been met with long and unproductive transfer calls, which have added to our frustration. The lack of efficient communication and resolution is alarming and has significantly impacted our trust in the organization's ability to fulfill its commitments. It is disheartening to experience such a disregard for urgency and customer satisfaction, especially in a situation that holds significant academic implications for my sister. We urgently request a thorough investigation into this matter and prompt issuance of the membership confirmation that is desperately needed for her university registration. I hope that by highlighting our experience, the organization will take immediate steps to address and rectify the inefficiencies within their renewal process and customer service communication. It is crucial that no other members experience this level of inconvenience and frustration.
114 replies
29 months ago
Disappointment with Discovery Insure's Service and Communication
Second review: I recently experienced significant frustration with Discovery Insure, leading me to strongly reconsider my recommendation of their services. After deciding to cancel my policy in November, I sought to withdraw funds from my excess funded account. Surprisingly, I was informed that I could either wait three years or utilize the funds at Tiger’s Wheels and Tyres (TWT). Acting on this advice, I went to TWT on November 22nd to purchase tyres and access the R5400 in my account. Additionally, I needed a rim repair and left my car at TWT. However, the process hit a snag when a TWT agent informed me on December 1st that Discovery Insure had not released the payment. My subsequent interactions with Discovery Insure were characterized by confusion and poor communication. After being asked to send an invoice and enduring lengthy hold times and back-and-forth calls, a consultant assured me verbally that I could pay the remaining amount to TWT, and they would reimburse me. I requested this instruction in writing for record-keeping, but no email followed. A friendly consultant later informed me that the policy would be temporarily reinstated to allow TWT to process the transaction and release my car. However, the promised follow-up call at 08:00 the next day never materialized. This entire ordeal has been incredibly disappointing. The lack of clear communication, unfulfilled promises, and the inconvenience of my car being unnecessarily left in the sun for a week are unacceptable. Based on this experience, I regret having recommended Discovery Insure to friends in the past and will no longer do so. Their service has fallen short of my expectations and caused unnecessary stress.
142 replies
29 months ago
Disheartened and Disappointed After 4 Years
As a loyal client of Discovery Insure for over four years, it is with great regret and disappointment that I write this review. Throughout my tenure with them, I have never made a single claim on car theft or accident, expecting this would reflect positively in my dealings with the company. However, the reality was starkly different. My primary issue lies with the Vitality Drive program. The communication around this service was often unclear and inconsistent, leaving me confused about its benefits and my eligibility. Despite my attempts to seek clarification, the responses I received were vague and sometimes contradictory, leading to a frustrating experience. Moreover, the premiums I was offered were unreasonably high. As a customer who had never filed a claim, I expected to be valued for my low risk and loyalty. Yet, the premiums quoted to me were not just slightly higher, but exorbitantly so. This became glaringly obvious when I compared them with quotes from other insurance providers, which were significantly lower – in fact, less than half of what Discovery Insure was charging me. This experience led me to make the difficult decision to switch providers. What adds to my disappointment is the realization that there seems to be an underlying racial bias in the way clients are treated and valued. This is not just deeply troubling but also goes against the principles of fairness and equality. It is saddening to leave a service I have been part of for years, but the lack of fair treatment and the apparent racial bias have left me with no other choice. I hope my feedback serves as a constructive critique for the company to improve its services and communication strategies, ensuring no other customer feels the way I do today.
286 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)