NN
Nthabiseng N
Active since Mar 2009
19
Reviews
0
Industries
Reviews
19 reviews14 months ago
Extremely bad customer service, Bad attitude, unwillingness, No response,Disrespect
I would like to share my experience with my motor claim, CKP2878860/6, which took eight months to resolve with King Price Insurance. Unfortunately, my experience was extremely disappointing. Despite raising multiple complaints and exhausting their internal processes, I received very little to no feedback. Most of the time, I had to proactively reach out to get updates or understand the status of my claim. I even escalated the matter to the CEO, which led to some initial progress, but this momentum quickly faded, prompting me to restart the complaint process, involving various departments. While the customer service representatives were generally helpful, I encountered unprofessional behavior and poor customer service from other internal teams, particularly from individuals like Yateen Lala. Additionally, I experienced disrespectful communication from Quintin Herbst, who even went as far as writing an email in all bold text, which felt aggressive and inappropriate. It seems that King Price has lost sight of the customer-centric approach that once made them a leader in customer service. To help restore the reputation they once held, I believe the following steps should be taken: 1. Internal departments should undergo additional customer service training, focusing on business processes, handling stressful situations, and demonstrating compassion toward customers. 2. Employees must be trained to keep customers informed at all times, ensuring consistent communication. 3. A quality control process should be implemented for all emails, WhatsApp messages, and calls to ensure professionalism and improve the overall customer service experience. These changes could help King Price return to the customer service excellence they were once known for.
53 replies
17 months ago
Bad Customer Service
I am writing to formally raise a complaint regarding my recent stay at your establishment. The booking for the stay, which included breakfast, was made under my fiancé's name, but the payment for the entire transaction was charged to my bank card. We arrived at the hotel just after 2:00 AM and were assigned room 469. After having breakfast around 7:00 AM, we returned to the reception at approximately 10:00 AM to inquire about our check-out details. The receptionist informed us that we were supposed to check out in the morning, Monday the 25th of November. Having already returned the room keys (cards) earlier, I immediately requested the keys back. However, the receptionist declined, stating that the booking had been processed at previous date rates. Despite my explanation that we had not completed our 24-hour stay, she refused to return the keys, and I was left feeling frustrated and confused. At that point, I was not well-rested and lacked the energy to continue the dispute, so I reluctantly decided to leave. I kindly request a resolution to this matter, as the experience was not only inconvenient but also unpleasant.
0 replies
19 months ago
Frustrating Experience with Prolonged Claim Processing and Poor Communication
I am writing to express my profound dissatisfaction with the handling of my vehicle claim and the service I have received from Kingprice and its associated vendors. On July 26, 2024, I was involved in a minor accident that caused my car to bump against the pavement on the right side. I promptly contacted your insurance department and was advised to park my car in a safe location. Though the car was still drivable, The limit speed was to 40-50 km/h and proceeded to the nearest garage. The vehicle was subsequently towed by your designated vendor to Flora Clinic on the same day. Unfortunately, it took over a week for a diagnosis to be provided, during which I received no updates despite numerous follow-up calls to King Price. My initial complaint to the complaints department yielded no response, but on August 8, 2024, I received a prompt reply from Chane Barraball, who authorized my claim and provided contact details. However, it was unclear if I should liaise directly with King Price Contact or continue through the call centre. On August 15, 2024, I submitted another complaint, highlighting my frustration with the lack of communication and the inconvenience of having to manage updates myself. I requested that Flora Clinic be informed that I would collect my vehicle by 16:30 that day and insisted on ensuring the vehicle's readiness. The assessor, Andzani, later apologized, explaining that the repairer is responsible for client updates. Corlia from Flora Auto informed me that while the car was nearing completion, a new water leak was discovered during a test drive. This leak was in an area previously repaired with glue, which is considered unprofessional and unsafe. On August 15, 2024, Flora Clinic called to explain that although initial repairs were successful, a new issue with water flow had been identified. I am deeply concerned that the diagnosis and repair process is taking an excessively long time and that the situation appears to be escalating. My patience is wearing thin, and I am frustrated that these updates only come after repeated inquiries. The assessor mentioned that the water leak issue was complex and required thorough testing to avoid further damage. I requested the diagnostic report, and the assessor stated that Flora Clinic should provide it. An apology from Flora Clinic on August 16, 2024, cited an incorrect email address for communication. They also revealed that an additional water leak had been found, attributed to a poor previous repair attempt. Was asked if I knew anything about which I advised that I have driving the car for over a year. What I know is I have never experienced issues and the car had been serviced. Throughout this process, I have been presented with conflicting options, including the potential write-off of my vehicle or purchasing it from Flora Clinic. The assessor imp**** that King Price may not cover the full repair costs. I have raised multiple complaints, but only after providing a screenshot of the complaint policy to the complaints department did I receive an acknowledgment. Subsequent communication with the Council department has indicated that they are working to resolve the issue. As of September 10, 2024, I was informed that my vehicle has been classified as a write-off. I have consistently stated that I do not wish for my vehicle to be written off or for any compensation to purchase it from the vendor. The car was drivable when it was taken in, and it has now been with your service providers for nearly two months. All I request is the return of my vehicle in a drivable condition. I am extremely disappointed with the service provided by King Price. It appears that there may be a troubling arrangement between the vendor, assessor, and King Price, which I find unacceptable. I urge you to address this matter urgently and ensure that my vehicle is returned to me without further delay.
159 replies
24 months ago
Bad service and aftersale
Purchased a kit from evo customs on the 26 March 2024 and till date I have not received my goods. I have tried to contact them via email and their contact number on the website but nobody responds. The phone does ring, someone is monitoring their WhatsApp business. It looks like the business is a ****.
0 replies
37 months ago
Refusing with my Refund
I came to webuycars on 23rd Thursday 2023 to do window shopping and was assisted by Kennet Malaka (Salesperson).He was helpful that day and I advised him that I will come the following day. On the 24th came to the branch and he was called at the reception/information desk. Advised him that I’m back and would like to buy the car(2010 Renault 2.0 DCI 4x4 - DA8600495).We than proceeded to the vehicle to inspect and test drive. I had cash and he advised that I need to deposit the cash into webuycars account because cash is not accepted. He suggested we do the invoicing first and we were done by 16:30 and had to rush to FNB Southgate. Went to fnb to deposit however the cashiers had knocked off and was advised to do ATM deposit. Deposited R17300 to the account that I was given. Rushed back to the branch. Upon getting there it was 17:50 and it was almost knock off time for everyone and he advised that I shouldn’t have done a direct deposit to account but an EFT because now I must pay extra 2%.Asked he didn’t explain this before I went? Didn’t get an answer. He suggested we continue with the transaction in the morning as everyone was now leaving. 25th went back to branch this time with a changed mind after a consultation with my mechanic. I advised him that I’m not longer interested in the vehicle, can we please cancel it. He had a busy day as he was assisting a couple of customers. He advised that the cancellation would be easy as I don’t want the cash but wanted the amount to be put into the webuycars account so I can add with the rest I had in the card and will buy the vehicle I want. He said I must go there is no need for me to sign anywhere. In my mind the transaction was going to be cancelled that day as he advised. I kept checking my webuycars account kept on seeing -R61 999 if not mistaken. I than called him it was after working hours to advise him of what I’m seeing but he assured me that it will reflect the correct amount, I than relaxed. To my surprise the deal was not cancelled. Came to the branch on Monday the 27th to ask him what is happening as I can see that the deal is not cancelled. Upon reaching the information desk, I asked to speak to the manager. I was asked which manager I said I don’t know but narrated my story to the guy. He advised that they could assist in putting the money in the webuycars account and if I find the vehicle, I like I will than topup and buy. They called Kennet on the intercom to come and assist as he was my salesperson. They did show me the clause/fine print where it stated that within 24/48 hours cancellation, I will get my full refund. If it’s after 72hours R5000 will be withheld. The salesperson came and had to start with the cancellation process, he advised that I won’t get my full refund. I asked why? He said because of the cancellation. That is when I lost it. Why should I lose R5000 while I cancelled the following morning which was less than 24hrs?I couldn’t even do a bid for other vehicle/s because of the – account. I was told that I will be given 48hours to get another vehicle which was (remainder of the day 27th and 28th March)otherwise I will get a refund that will be short of R5000.We only proceeded with the cancellation yesterday(27th March)where I had to sign(which was a surprise as well)after what he advised. He also advised I will need to buy another vehicle in which ever branch and call him once there. I asked him why they can’t just call whomever they need to call so that I won’t have to do too much admin and it will reflect on the system. I was advised it’s not possible. I proceed to the information desk to speak to the manager Tumi. Narrated the story to him. He only said he doesn’t deal with the refunds or make decisions, but the head office does that, and they will take the R5000.I can only look for another vehicle to buy within 48hours.Asked him if I don’t find the vehicle I want, what will happen? And do I now have to buy a vehicle I don’t want because you guys need a sale. I work during the week I can’t afford to be up and down. He said it what I advised. He was not helpful. I left in anger. Why didn’t he try to call the necessary people that needs to be involved sorting this out because the fault was not on my end. I saw a vehicle in Germiston branch and advised the salesperson. He said I must call him once there. This morning 28th March went to Germiston and was assisted by Rudi. Narrated the story to him and he advised that they should have just refunded the money to the webuycars account(which Tumi(Manager -JHb south branch said it was not possible when I suggested).Rudi was very friendly and was willing to assist in every way possible unfortunately the car I had seen gave him issues when he test drove it with another client and it didn’t start. When it eventually did, it only went inside the premises and when they had to drive out the door did the same thing. He advised I must look for another car unfortunately there was no other car that I liked when he than assisted with the search and we checked all Joburg branches no luck. My question is, why should I lose my money on something that was not even my fault? And as well your fine print states that I should get my full refund since I cancelled on time. Can this matter be handled with urgency; I will want to buy a car but won’t buy under pressure or take a car that I don’t want because the sale was counted but not cancelled? I want to suggest that the money be put on my webuycars account so that I will be able to bid if I see the vehicle I want. Or the branch can withhold the funds until I find what I like. I believe that I will be assisted as quickly as possible so I can be one of the happy clients.
53 replies
42 months ago
Replacement couches is also not right
I complained about the couches I bought which had faults. I was contacted an two-three weeks later they came with replacement. The replacement happened today the 27th on October at 10:30-11:30.The delivery guy did their job however as they were putting the couches noticed that the 2 seater does not recline again. The 3 seater had a big mark on its right even showed the guys. They advised when the get delivery its packed already and I should let the store know. Tried calling the guy(Michael who initially helped no answer, the store as well no answer. Called the lady who called me from complains no answer. Have sent a video of the couches on whatsapp, I'm waiting for her reply. The driver took the pictures of the couches as well and he advise he will report too. I just don't know what to say now.
0 replies
43 months ago
Product not exactly as advertised
I'm not happy. I bought the attached couches cash at Jabulani branch on Sunday the 9th of October and they got delivered on 11th October on a Tuesday. The delivery guys were friendly. After they have left reliased that they one piece had glue and small holes.And that the two seater does not recline. He advised that the two seater does not really recline. How because according to the attached they supposed too. I immediately reported the issue to the salesman(Michael) and he logged a complain. What was good about my experience was the excellent customer service received from him. He also did an after sale service.
0 replies
52 months ago
Poor service Rain and CCD,no urgency when escalating,no follow up from sales agents
I bought a rain wifi package which I paid immediately and every was processed and advised the agent which was Zahir Pillay,that I won't be available from Monday the 17th for a month and he assured me I will be receiving my delivery on Thursday which was the 13th of January.I was called by their courier (Ccd)on Thursday afternoon. Arranging Delivery for Monday,advised them that thought they were calling to confirm delivery for Thursday and they advised Monday.Advised them that im expecting my delivery today(which was Thursday)they said I should call rain to expedite which I did.I called in today morning which it was a missed call and called back and was advised that it has been escalated to manager or supervisor. I kept calling rain and ccd but didn't get any help until my last call.While I still on call I got an email saying they can't get hold of me(Like how ,have in and out of calls the whole day with them)After they call i get an sms too.I advised the lady who seemed tired on the call that can I rather pick it since she says there are no drivers coming to Soweto.Asked to perhaps pick it up Saturday and was advised they not working.She dropped the call on me that is when I got the sms.
53 replies
89 months ago
Call center service very poor
I called the call center on the 27 at 4:30pm the phone rang someone dropped it. Called the second time this time it was not answered. I called again today at 4:30 through this call center selected option for emergency like yesterday. An agent answered the call, Advised the agent that I have a household insurance and would like some assistance as I have a broken fridge. She advised that the insurance does not cover appliances. I answered by telling her it does. She advised me she will transfer me to the correct department. I have been on hold for more than 20 minutes up until I decided to drop at 4:57pm.I believe the call center is not that busy this time. How are we supposed to be assisted? Why I'm I paying for my insurance if I cannot be assisted when in need?The service I received was not good at all. Call center agent was clueless. I called from this number + ********** 0456. I cannot remember the agent's name. Can you please hire people who are willing to work and help.
105 replies
98 months ago
Disgusting service
After ordering my pizza my pizza at 17:02 it only got delivered at 21:03 and the pizza was smashed.The delivery couldn't even give me my change.I rejected the pizza and delivery guy had to turn back with it.I'm very disappointed a lot.The driver says it's busy and they shot stuffed so he has many pizzas and it got stuffed as he had many boxes.I mean really how is that my problem?My money gone and no pizza as well.I'm very angry
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (36.8421052631579%)
1 Star
12 (63.1578947368421%)