ES
Ernest S
Active since Aug 2019
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
🚨 Telkom SIM Swap ***** Complaint – No Feedback 🚨
I lodged a SIM swap ***** complaint with Telkom and received a reference number. When I called the call center to follow up, I was told there's no record of my complaint. I also emailed with the reference number, only to receive a different reference number without any update or clarity. This back-and-forth is unacceptable. Can someone from Telkom please urgently contact me and explain what's going on? This is a serious issue, and I deserve answers. #Telkom #CustomerService #SIMSwap***** #CyberSecurity #TelkomHelp #ConsumerRights #*****Awareness
0 replies
12 months ago
AMAZON – I NEED MY REFUND IMMEDIATELY!
I bought a Polaroid LED DJ Speaker through Amazon. It worked for about a month before it completely stopped working. I contacted Amazon to request a refund, and they arranged for the item to be collected. The speaker was picked up on 10 April 2025. It has now been over two weeks, and I have still not received my refund. I’ve sent follow-up emails to check on the progress, but Amazon has not responded at all. This is completely unacceptable! I have returned the item as requested, and now I’m left without the product and without my money. I am extremely frustrated and disappointed with the lack of communication and urgency. I NEED MY REFUND PROCESSED IMMEDIATELY.
0 replies
56 months ago
MTN INTERNAL SCAMMER
I just experienced fraud activity that happened to my cellphone number 0730047207 Tonight. My phone lost signal and I wasn't much aware of that...I only realised when I swiped my card that I am not getting any notifications on the transactions made. I then contacted MTN using phone number 060 303 8080 the 1st consultant adviced me that the SIM swap was performed on my number, she then asked me to give her my SIM card number so that she can perform a SIM number reversal, whilst I was busy looking for a pin to open my phone she told me that she cannot do a SiM Number reversal, she told me to call after an hour, then I hung up the phone. Immediately after I hung up the phone then I started having questions then I decided to call again. When I called again I was assisted by Nokuthula who performed a SIM reversal she advised me that my number will be be back within an hour or 2 I asked her about the outstanding airtime balance on the airtime that was bought, She said there was nothing outstanding I said okay. I asked her how did they managed to perform a SIM Swap on My phone whilst My SIM card was never taken off my phone? She couldn't answer. Why can't they perform a SIM reversal on my phone whilst the person who managed to do a SIM card succeeded whilst my phone and SIM were active? She couldn't answer as well. She claimed that someone might have contacted me and asked me some security question unaware I told her that I did not receive any call of such nature. And that started giving Red flags that MTN staff members might be the ones scamming us or working along with these scammers. 1. I only received 1 call and I wasn't answered. All my calls were outgoing to people whom I know, please see call history attached. 2. How did the person who managed to to a SIM Swap managed to answer all security questions? Proof is required whether it was via the dialpad/ call centre I asked to speak to her manager she tried to call him/ her and Later came back to me saying that the manager is at the meeting I said I will wait for, She kept me on hold for 40 minutes 27 seconds until the phone got cut off. This is another level of poor customer service, I do not expect a so called service Champion to say sorry to me whilst I need a solution to my issue. Could you please assist me? And can they Re-Imburse me with my R300 as I did not buy any MTN airtime, this money was reserved for my transportation to work.
0 replies
61 months ago
Worst Service Ever
Good Day I would like to lodge a Complaint in regards to the service that I am getting from the Nedbank contact centre & Card Division. This Morning around 08:00 AM I called DSV to track My Credit Card, They advised me to contact Nedbank because there are outstanding documents that need to be sent through them before they can deliver the Credit Card to me. I called Nedbank Contact centre on 0860555111 Number and I was assisted by the Agent Named Mthoko, He said he will send an email to the card division so that they could forward the documents to me. He estimated that the process could take up to 3 Working Days. I said to him I can not wait for more Days because my application has been pending for over 3 Weeks now, I told him that I need to speak to his superior. I was kept holding for more than 15 minutes then he told me that His Manager will contact me back because he is caught up with some duties. As I am typing this Email, No one has contacted me yet and I do not know what is really happening with My Credit Card. Is this the way that you are treating your customer? 3 Weeks of waiting for a credit Card and nothing is really happening. I am extremely Disappointed with the service that I am getting from Nedbank Regards
0 replies
62 months ago
Great Service
Thanks for the Great service to Hazel Mamba at VW Arcadia..... Keep up the good work.
0 replies
62 months ago
Great Service
Thanks for the Excellent Service Chane Thumbran keep it up
53 replies
80 months ago
Where is My Airtime?
Good Day I would like to lodge a complaint in regards to the Telkom Airtime that I bought from My cellphone banking. On the 24th August 2019 around 05:45 Am I bought R30 airtime and it wasn't loaded, I bought another R10 later on and it was loaded. Then later on I bought R10 airtime then it was loaded. Then I again loaded another R10 airtime and it wasn't loaded again, I bought another R10 airtime then it was loaded in Total I bought R80 airtime but I only Managed to get R40 Airtime. Then I called telkom to enquire about the missing airtime, then they opened a case, they requested me to provide them with proof that Money was deducted from my account, I did send them a screenshot from My Bank account Money App, I also called the Bank to provide me with a Bank Statement reflecting airtime purchases that I did on that Day then it was sent through to Telkom. "Good day As per our telephonic conversation please note the transaction timed out on our end , so you need to speak to the bank to either resubmit the transaction or refund you Regards Nothando T Service Operation Centre" I kept on following up with Telkom until they gave me their resolution saying that the fault was with Nedbank. They advised me to contact Nedbank to find out what happened to My Airtime. I contacted the bank and another case was opened by the bank, this afternoon I got an SMS from the Bank, stating that Telkom confirmed with them that the airtime was loaded on My Cellphone. I sent another email back to Telkom to please send me My airtime loadings Statement, No 1 has contacted me up to so Far. I feel being abused by Telkom. I am wasting My Valuable Time, busy calling and explaining 1 thing over and over to different agents on their contact Centre & the Bank. I feel like I am being made a fool by being sent from pillar to post, when ever you call Telkom call Centre they will always say they are sorry, they are escalating the Matter to the senior personnel but nothing happens. A Mere R40 airtime case took more than 3 Weeks and it is still not resolved? How many clients who are experiencing such services and end up giving up for their cases being unresolved? Is this the other way of making money for their business? Can someone please help me, because I am not gonna let a big company like Telkom Rob me My hard earned R40 just like that, worse part I am still wasting more Data sending this very same complaint to Icasa. Telkom needs to fix this ASAP. Telkom Case : 29762595 Nedbank Ref:(27171900) Communication made with both Telkom & Telkom is available upon request. Kindest Regards E. B Skosana
0 replies
81 months ago
Order Delivered on Time
I Ordered a Man's Jacket in the Beginning of this Week, It was delivered early this Morning everything was accordingly. I even got an SMS + Email confirming that My delivery will be delivered Today. Thank You AfricaBuy..... I will continue to use your site. It is User friendly and the Service is Extremely Good. Thank You keep up the good work.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)