KS
Kevin S
Active since Aug 2019
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Very prompt response to my enquiry, next day service
Very prompt response to my enquiry, next day service. Private Seller also very happy with engagement with Screan
53 replies
20 months ago
Fail fast
I used Amazon SA for the first time 6 weeks ago for a present for my wife. I was happy to pay a premium for the product on the assumption I was dealing with a reputable supplier. Order placed 20 July, delivery delayed to 2 August, not a good start. Then completely wrong product was delivered. Getting worse … now I am going through the return and refund process = terrible! What I find most frustrating is that I learnt that Amazon is essentially the same as a Facebook Marketplace. It feels like an online portal to advertise your services, Amazon take no ownership of the supply chain, fingers are pointed at the supplier who fulfilled the order. This is not what I expected. When I phoned to log a complaint when wrong product was delivered, I was told the supplier had elected to manage their own customer service. Next I have to arrange a return delivery to the supplier, at my cost. Failing a satisfactory response from the supplier upon receipt if the goods, I have now started the Amazon A to Z guarantee process …. 7 days on and still investigating. Customer service are professional and apologetic, but unfortunately just talk. As regular customer of TakeaLot and Sixty60, whose return / refund process is excellent when things rarely go wrong … Amazon you are going to very quickly learn that based on the standards set by your local competitors, us South Africans are simply not going to support this kind of service.
0 replies
51 months ago
Flowers not delivered
Flowers were ordered for delivery to a work colleague who was sick in hospital. Flowers were not delivered. When I followed up after three days, I was assured it would be rectified. Another three days later, no delivery and I was told order was not processed due to an IT glitch.
0 replies
51 months ago
Poor post delivery service for incorrect product delivered
Takealot order was delivered in a timely and professional manner. The order included four bottles of NAC branded tablets. Three were correct products delivered, but another product was incorrectly included as fourth bottle. I can’t log a return as this is a non returnable product. No telephone contact is possible, and no response to an email sent to info@takealot.com
0 replies
76 months ago
Baggage tampered with on BA flight, and BA Comair don’t even bother to respond
I flew on a British Airways flight from CPT to DUR a few months ago, with a stop over in PLZ. Two of our four bags were tampered with by the cargo handling staff, with the locks cut and items stolen. I hold British Airways responsible as it was a BA flight. They deny responsibility and have referred me to Comair as the Carrier on that flight. I lodged my claim with Comair, but three months later I have still not had any feedback or compensation despite numerous follow up. I understand mistakes / poor service / theft may happen. But then the service provider needs to take responsibility and accountability to make it right, and try and retain the overall customer experience as satisfactory. Unfortunately both BA and Comair have not done so, and this has left a very poor impression on me, a British Airways Executive Club member and frequent corporate traveler with them for 20 years.
0 replies
81 months ago
Barkers Estates - Could you really not have done any better
Barkers were appointed as the executor of my fathers estate. The estate was very simple, a fund managed investment and vehicles. Whilst we were told the estate should be wound up within four months, the saga is still going on 22 months later. This has meant a significant delay in the payment of funds due to a widow who is also a pensioner, and was financially dependent on my father. Maybe a bigger estate would have received a better service, but as a family we are horribly disappointed by the service received. Numerous follows ups with pleas for clarity on the way forward and timeframes have resulted in broken promises. Fingers are pointed at the accounting firm assisting them Quattro, who point fingers back at Barkers .... And so we wait ...
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)