LL
Lana L
Active since Aug 2019
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Ster Kinekor doesn't give refunds ddspite their undetyaking to do so - fighting for my money!
Im a long time patron of movies and have stayed loyal to watching movies in the theatre, even though funds are tight. Movies are expensive! It's no longer a matter of a fun day out. Now its a special occasion. I booked a movie at PRESTIGE as a special treat but was unable to go. That booking was made on 11 November. It's now mid December and I simply can't get my refund back from Ster Kinekor. The "agent", Nompulelo, who is supposed to be assisting me doesn't bother to respond to emails. No ways you can get hold of a person. I've been sent a screenshot of a supposed refund but it's so blurry it's not readable. I've checked all my bank accounts and sent through my statements reflecting when a payment was made and that ZERO refund has been given. I'm out of pocket for over R600. No wonder Ster Kinekor is BLEEDING patrons. Service delivery is disgusting. It's expensive and if people are spending that sort of money they'd prefer to give it to a decent service provider who gives a value service. That's NOT ster kinekor. Bottom line is that Ster Kinekor had not refunded me, claims they have, proof in my bank statements showing zero refund. Think they call this "theft". Don't waste your money. Rather go to other movie sources/theaters. Go for dinner. Just don't waste money at Ster Kinekor!!!
0 replies
17 months ago
Shocking after sales. Unable to upgrade meter. No solution in sight!!!
I'm yet another person who is unable to get hold of them to sort out my meter!!! Then they send me a WhatsApp (2 hours later) and don't respond. They don't respond on social media. They don't respond on WhatsApp. They don't have a call center with PEOPLE (just a useless mechanical voice telling me what I already know). I sit unable to get these 2 tokens to upgrade my sub-meter.
0 replies
23 months ago
Shoddy service delivery and ineffective resolution of issue regarding cash advance
Dedication means good customer service, which Yoco lacks. Having been a business trading through Yoco for 50 months, I've now bought my Ikhoka machine and I'm ready to move my business over. If a manager does not urgently get hold of me and resolve my issue (I've now emailed Yoco, put my request here and reasoned to a post on Yoco's Facebook page), which is clearly on YOUR side as I've verified it with Regent Capital, the bulk of my business will be moved over. I've tried to resolve this since December and Yoco has blamed Regent Capital. Regent capital have told me this is not their issue and it must be sorted out on Yoco's side. I have written evidence to this effect. I'm waiting for a telephone call from a senior person or manager (do not email me or send me messages). In addition, my machine simply stopped charging. I've been told that I need to buy a new one at a cost of R75 a month. Fortunately, I have the "go" which is annoying to use but has been a back up while my Ikhoka got set up. The "Go" is not suitable for my business, long term. Under the current circumstances, it's a no-brainer then to move my business over - if I have to buy a new machine, I'd rather go with a new company that has better customer support. Ikhoka is now set up to receive my business, but Yoco holds one benefit over Ikhoka - immediate clearance of funds - so getting this issue resolved is either going to mean 1 transaction every now and then through Yoco or my whole business being moved over.
265 replies
25 months ago
Terrible service after 4 years of giving them business
45 minutes of my time wasted trying to get hold of a manager to sort out my issue. I requested that I speak to a MANAGER. Do such people exist in your team? I don't think so. I've been buffeted from pillar to post and simply moved from one support team member to another, who clearly only follow a script and are incapable of deviating even slightly so that they can actually DO their jobs. Jobs that I pay for. But here's what I've learned: Yoco cannot resolve my issue. You have "no idea" when cash advance will be available as there are "issues with the app". I've been getting the same reply for 5 months. You cannot explain why over 35 transactions a month (as at 28 April) are reflecting as a monthly turnover of R715 (if I'm lucky). I can assure you that this figure is absolutely incorrect. Unless I'm really clueless in basic maths. You do not respond to emails or DM (have done both). Your WhatsApp team are useless. Maybe that's why you don't make space for feedback or reviews of your services on Facebook? Time to move to another service provider.
212 replies
32 months ago
Stay FAR away!
Useless bunch. Stay away. From Davidson to Chris, I've had nothing but drama and nonsense from them. Promise after promise and blame shifting (which is quite easy to do) and my windows are still falling out their wooden frames unfortunately I'm now going to have to get the law involved so that they're held accountable and will honour their guarantee. I don't know how they're still in business.
0 replies
50 months ago
Thieves and extortionists - total waste of money
One star is generous. Zerodebt are quick to take your money and not come up with viable and helpful solutions. I resolved my debt myself but they point blank refused to take me off their books, even though all my accounts were squared up and I still had to pay a further fee of almost R500 to get a letter of good standing from them. For what??? They did absolutely nothing to assist me. My case never went to court so I'm not exactly sure how they even registered me. It's simply not legal. But to get a lawyer involved will cost me a further R10k. They are a bunch of thieves and extortionists, preying on people who don't know better. To resolve debt, deal directly with attorneys. You will sort it out faster and a portion of your debt will be written off.
53 replies
55 months ago
Failure of MTN to honour insurance agreement
I have been a loyal MTN subscriber since the 1990's. To date, I remain an MTN subscriber. However, this week's events are certainly going to make me re-evaluate who I give my business too when it's time to take out a new contract. I've been paying insurance on my S9+ for 3 years. I upgraded my phone to an S21 a year ago. My S9+ now has a cracked screen as I dropped it when cleaning out my drawers and you are now refusing to honour my insurance. Why??? I've spent almost R400 EVERY SINGLE MONTH for a year, while my phone has not been in use and now that I need it repaired, you are refusing to honour the agreement. This is absolutely unacceptable. I expect to get the phone repaired and that my contract will be honoured.
0 replies
56 months ago
Shocking service. A sham of a business.
I have not even signed up officially.... Thankfully no money is out my account. However their shoddy service is apparent and I have no intention of signing up with them. Problem is they've put an order in for me and as a result I can't get sorted out with a more honest and reliable company. I've sent numerous emails, whatsapps and sat on the customer "help line" only to be told that they can't help me. I'm going to lose my nut. Why can South African companies not render competent services?????
159 replies
62 months ago
Where is "customer care"????
Impossible to find the so-called customer care form. I'd embedded somewhere so deep in some random help page that making contact with someone to sort out an issue is impossible. I did not expect the full amount to be denied in one go. It really annoys me.
0 replies
72 months ago
Shoddy service - stop hounding me for money on a car I don't own
Exactly when will Tracker close this account on a car that has been SOLD???? It is not in my possession. And has not been for several months. I am constantly being hounded by phone calls demanding money for a vehicle I dont own. Get off my back Tracker!!!!! Please be advised the credit for the outstanding amount was processed the account is now closed hope all is in order. Have a wonderful day Please be safe. credit o/s - cancellation done, client not willing to pay notice month Query Resolved No Query Status Open Resolution Account Code 1798298 Cell Tel 0832686562 Registration/VIN Numbers Applicable Start Date 2020-05-18 Applicable End Date 2020-05-18 Director's Query No Resolution Code Version: 7.0 Created at 2020-05-18 02:18 PM by No presence informationNo presence informationDi-Anne Wingson Last modified at 2020-05-18 02:18 PM by Workflow on behalf of No presence informationNo presence informationDi-Anne Wingson Kind regards Florizel Ebrahim Credit Controller T: +27 11 998 4250
210 replies
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13 (100%)