SW
Susan W
Active since Sep 2019
8
Reviews
0
Industries
Reviews
8 reviews34 months ago
Excellent service from all employees
Excellent service from all employees. Very friendly and efficient. In particular my service co ordinator Tembakazi Chiya went above and beyond to keepe updated on the progress of my vehicle. This assisted greatly in planning my week. She is a pleasure to deal with, super knowledgeable and a great asset to Technostar
60 replies
40 months ago
Service and food revi6
Best fish dishes in Durban. Prawns were superb. Zandile super hospitable and efficient, an absolute pleasure to interact with. Made my birthday there today so special. Thanks to Zandile, Alvin and co. Service first class , food sublime.
0 replies
52 months ago
Woolworths Musgrave : Manager Vuyisile Phindela
Had a most unpleasant experience at Woolworths Musgrave Centre today. I purchased goods online and received the goods yesterday 29/12/21. I wanted to return items . As per the letter received with my delivered items the return and refund policy stated that I must bring my dispatch note (included with my order) and the tax invoice(emailed to me) as well as the items I wish to return in order to have the refund processed. I arrived at the Musgrave Centre customer service desk at 8.05 am with the dispatch note, the tax invoice that had been emailed to me as well as the items I wished to return. I was advised by the teller that the tax invoice that had been emailed to me by Woolworths would not suffice. I asked why it was not acceptable as it was a tax invoice as required. she stated that she needs to be able to see how much I paid for the items. The items of clothing had all the price tags still attached and the tax invoice stated the amounts paid for each item. I therefore did not understand what information was missing. She stated I needed the proper tax invoice. I explained to her that on their letter I was told to bring the tax invoice that had been emailed to me to the store. She then called a manager: Vuyisile Phindela. He took at least 20 mins before he appeared. He proceeded to tell me I need another emailed invoice. I explained to him that Woolworths did not email any other invoice to me. Furthermore I pointed out that the document sent to me was headed ;tax invoice' and that all the items had the price tags attached and I could show him the amount deducted from my bank account. He very abruptly told me that he needs to see that I did pay the amount on the price tags??? By now i had been at the customer 'service' desk for 40 mins. He clearly did not have the capacity or the will to understand the nature of the problem in that it was not the fault of the customer but the fault of Woolworths for not sending a satisfactory invoice to me. As i was clearly not going to be receiving any other tax invoices from Woolworths any manager should have picked up the phone and contacted someone who had the necessary competence to sort out what was their problem. This manager stated. that I could actually have paid less for the items than the amounts reflected on the tax invoice and price tags None of the items were sale items and I cannot comprehend how I could have paid less for them than what was reflected on the tax invoice. I was then left speechless as Vuyisile Phindela told me that I must not question him and then added that he is not going to deal with this... before flouncing off!!!! i have never had the misfortune to have had to deal with such an incredibly rude, arrogant employee of any organization. Whether he did not have the capability to deal with what should have been such an extremely simple matter or he just felt it was beneath him to do so, I'm not sure. Shame on you Woolworths Musgrave for having a manage who is so rude and arrogant. I had waited for 45 minutes trying to get the other employees to sort out the problem, only to be told by him that he is not gong to deal with it...before flouncing off in a dramatic manner. With his appalling attitude he should never deal with customers. he as joined by Thaabit Ebrahim and Taryn Dunn who were equally unhelpful in sorting out what was a Woolworths admin problem. Thaabit also assumed an arrogant air , I assume playing up to the manager. I then advised then that I was going on to HelloPeter to lodge a complaint. Only then did they bother to pick up the phone and eventually after having wasted 50 mins of my time they 'agreed' to refund my money, I will never order online from Woolworths again. I have deleted the app. Not once did any of the trio offer any apology for making me wait for 45 minutes or refusing to refund the money . The implication from them was that I was attempting to obtain an undue refund and that I had not actually paid the amount reflected on the tax invoice. The logic behind that escapes me. In fact I still have no idea why my refund was not processed as soon as I had returned the goods with all the requested information. I will also detail my experience on social media as I am most upset at the rudeness and manner of the employees that are meant to be delivering customer service. I also was subsequently late for an appointment because they needlessly kept me there for 50 minutes. The only person who was pleasant throughout was the teller, Zanele. She was not able to help as it was beyond her control but she remained pleasant and courteous. I think she should rather have a managerial position because she puts V Phindela to shame. I would feel very ashamed of myself if i had subjected a customer to that rude, discourteous, totally uncalled tirade the he subjected me to. He doesn't even receive a 1 for customer service. He puts your organisation to shame, the other two are not far behind. This is the first time i have had such an unpleasant experience at Woolworths. I have never had a complaint with Woolworths before but my experience with Vuyisile Phindela and co has lft me never wanting to purchase from their again. I understand no action will be taken as he is a manager.
0 replies
60 months ago
Customer service
Admitted to Gateway hospital for surgery. Checked in by Thandeka at reception in the most efficient, friendly compassionate way possible. She is the perfect person to have at the front desk, so kind, caring and patient. She put my mind at ease, what an excellent choice for front desk. There was a glitch in my account which she explained to me and sorted out immediately. I was in b ward on the 4th floor From cleaning staff to nursing staff I was treated with kindness, empathy and caring. Delightful employees who went out if their way to make me as comfortable as possible. Samke Zungu, thank you for taking care of me so beautifully and for your patience. The same goes for Nolita, Cybil Dladla, Iman, Precious Mhlangu, Charmaine...and others....we need more of these delightful, caring employees in our hospitals. At your most vulnerable they are crucial to recovery and make worlds of difference. The cleaning staff even went over and beyond to assist me. Thank you to all staff from 4th floor B ward. You are a credit to the organisation
53 replies
60 months ago
Poor customer service
Extremely difficult to speak to a pharmacist at Clicks Musgrave Centre. Phoned twice, was put on hold for pharmacy, waited for up to 5 minutes each time...then the call gets cut by Clicks employees.
0 replies
60 months ago
Nedbank. Customer ' service'
Waited in queue at Nedbank Musgrave branch for 2.5 hours for the sole purpose of collecting a new card. When I arrived at the bank I was number 6 in the queue. However due to latecomers being ' facilitated ' to jump the queue...it resulted in a 2.5 hour wait for a 5 minute administrative process to sign for my new card. I must point out that Home Affairs has a separate queue for card collection but Nedbank is not able to do so. I was struck by the number of employees leaving the branch from 10h30am and only returning much later. Covid appears to be an excuse for this appalling poor customer service. Or rather lack of service. Surely a private entity can manage matters in a more customer friendly matter. It is rather strange to me that people who arrived much later than I did, who did not have appointments, mysteriously were ushered into the bank and dealt with in a matter of minutes. A couple of weeks ago , Nedbank, without my consent, changed the nature of my account, thereby quadrupling the bank charges I was fortunate enough to have picked this up, but I as the customer then had to make numerous calls send emails etc to rectify the situation. Nedbank , I am disappointed. I have been a customer for so many years. Lately your customer service has deteriorated substantially. It is now a situation where I must allocate a whole morning or afternoon if I wish to seek assistance in the bank.
0 replies
61 months ago
Poor customer service
I have always received excellent services from Alexander Forbes. I have had dealings with them for probably the past 20 years. Unfortunately I had the misfortune to deal with one of their employees: Nivash Harinarain and found her to be most unhelpful and condescending in her attitude to me. The reasons behind her behaviour are beyond my comprehension and as a client are not for me to determine. I have found that Covid appears to have become an excuse for certain employees to disregard customer service. I am rather disappointed by the interaction that I was subjected to. Employees should be aware of the fact that clients should be advised of decisions that are being made and provide clear reasoning when requested to do so.
53 replies
62 months ago
Customer service. Mbali Khuzwayo
Excellent customer service from Mbali Khuzwayo. She kept me informed and updated on progress from the mi ute I had made the online purchase to date of delivery. She was extremely efficient, sent me the invoices super fast and very pleasant friendly manner.
53 replies
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1 Star
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