PN
Peter N
Active since Sep 2019
22
Reviews
0
Industries
Reviews
22 reviews7 months ago
Total Waste of an Hour!!!!!
Secure Chat is a Waste of time for anybody needing help from abroad. My son and i were online with the "Secure Chat" function from Belgium and Japan for a full hour to verify change of Residential details we updated ourself. For an hour my son was bounced between agents and ultimately told first his phone is not authenticated (Strange? he contacted them via the FNB App) then he gets told his browser is not authenticated and he MUST call the international Help Line to be assisted. (He explains the cost of doing this when the Help Line usually takes up to 30 Minutes to answer, and a call for 20 minutes costs R1500 converted and then it is not even answered) Then suddenly everything is verified???? Next question was to verify that his changed address will reflect on his statement. NO SURPRISE when Matome (The agent online) states there is no Admin Desk that can assist him with this he needs to go to a Branch (He is in Japan??) All the while i am doing the exact same process with Siphesihle who is very helpful and get my request resolved and provided a Case Number for the request. How is it that some Agents are willing to assist you without a ton of excuses and others seem to just want to get through their shift, collect a paycheck and go home??? FNB is rated as the best bank in South Africa and yet the service from some agents are just pathetic
53 replies
8 months ago
Reputational Damage to MetroFibre - Cut the Umbilical Cord with Firestream!!!!
What an arrogant bunch of people this company has. I recently had a very unpleasant exchange with the Accounts department who do not even have the decency to state who you are dealing with but i guess then you can insult your customer as much as you like and make allegations and point fingers to your hearts content. Representing a Body Corporate who has a service with these clowns that was entered into by the Managing Agent who was recently fired for poor service execution, i tried to get information of the service we are paying for only to get the whole "You never told us the MA had changed and You are responsible for X and Y and we (Firestream) tried to get hold of the MA for 5 months but NEVER thought to reach out to the Trustees. How do we do business in South Africa? In this current BAD economic climate where we should be looking after our income stream but rather feel it is a good business practice to alienate of client base. I hope anybody reading this thinks twice before using this company who clearly are about collecting money and not service delivery or customer care at all. It is such a pity MetroFibre lists them as an ISP that you can use, they should be removed because they are not just damaging their own reputation but that of MetroFibre as well.
0 replies
8 months ago
What a ****!!!! Stay Far Far away from this so called Investment Opportunity
This is a **** for sure. I joined years ago, went through the whole KYC verification. Even today i can still access my account, i can see i have Bitcoin to the value of $900 but no matter what i do or how many time of the day or night i access my account i am not able to do a withdrawal of these Bitcoin NOT BitCoin Vault to my VALR account. The same Error is always visible "We're sorry, today's limit is reached. Please try tomorrow" Whose limit are they referring to? This is the message i have been getting since my KYC approval and no number of email complaints to the Support Desk can explain this. This is the mail you receive "Dear User, Thank you for reaching out to us. As we previously announced, mining activity & BTC withdrawals are still under legal and compliance process and are still limited daily. The process is still on going as there are many steps and procedures to take for the company and at the same time ensuring the compliance. Updates will be shared as soon as we have materialized everything to our community. More information and updates will be shared as soon as we have. Please stay tuned for more updates by following our official Telegram channel: https://t.me/Mining_City_Official Regarding other coins such BTCV and ELCASH, they are fully open for withdrawal with the instruction provided. Instruction to withdraw BTCV and ELCASH is here: https://t.me/Mining_City_Official/699" For more than 2 years. There must be some sort of Class Action that can be taken against Gregory Rogowski
0 replies
17 months ago
How Arrogant can you be !!!!!!
What an arrogant person Davis Savage is. Please do not use Century21 and especially avoid this guy like the plague. I made the mistake of having them list my rental property, unfortunately due to pressures of emmigration i did not have the luxury of shopping around. At the time that my tenant became due for renewal (January 2025) i asked David to confirm if the tenant is extending. He admits he had not even looking into this yet (Guess to busy with year end parties) The Tenant informs he will be extending so i enquire as to if the is a fee at which time i am told there is a 6% fee payable so i assume this is based on month 1 of the renewal only to be informed "No this is on the value for the full year" which effectively means i am paying a full month of my rental income to this clown to take the original contract, change the start and end dates, month rent which needs to be adjusted, send it for a signature for over R6000. When i query this i a met with the arrogance of the following comment "The fact that our tenant has become a tenant for a further year is all we need to justify for the 6%, see our contract" after i told this man that i lost my laptop earlier in 2024 so have no documents pertaining to the rental agreement. Clearly South African Companies are all about their own pocket, no customer service and definitely need to go on some customer interaction training. I definitely will not use them when the current tenant gives notice. I highly doubt these guys would even bother to respond to this complaint.
0 replies
18 months ago
STILL NO ACCESS TO MY INTERNET BANKING PROFILE AFTER MONTHS OF COMPLAINTS!!!!!
I still cannot access my Internet Banking profile after Standard Bank blocked my access due to their error of my account "Apparently" not being FICA compliant. I have logged numerous complaints on this platform, had calls from the Account Manager who apparently had IT fix the problem to tell me to log in again, change my password and all will be fine. I try to follow their steps only to get the same error result and then? Radio Silence from Standard Bank for another week or 2 until i publish another review like this one. Can somebody please do their job and fix this mistake that was a Standard Bank error to start with???????
53 replies
18 months ago
Cartrack like all SA Companies do Care about their client's only their "Bottom Line"
I sold my car and immediately sent a mail to cartrack accounts department to process cancellation. I had to send 3 follow up emails before i got any response from a Molantwa Netshimbolimbo only to tell me she has logged a ticket for the cancellation and i need to contact Client Services for Cancellation forms!!!!! How bad a service response is this??? Like most South African companies, they will try to delay the inevitable as much as possible to get you not to cancel a contract even when you state in your email you have immigrated and have sold the vehicle and give your new international number. They still insist in trying to call you on a discontinued South African cell number to "Talk to you about the cancellation"
53 replies
19 months ago
Standards Bank - Do Not Care EVEN when they are at Fault!!!!!
I still have no access to my bank Accounts. I still have had no contact from Standard bank about this issue they created when they decided to block my account access due to FICA that was submitted and where they did not do their job to update the records. I now walk around with my bank cards every day hoping somebody will call and assist. I am so frustrated that i have now placed all my properties up for sale to get rid of this "Standard Bank Pain and incompetence" And if the excuse is they are unable to reach me?? Then it goes to show they do not read their emails where i have stated i am based in Belgium and provided a contact number namely +32477662067
53 replies
19 months ago
Still the worst service Bank in South Africa
Another week passes and still i can get no support from Standard Bank to access my Account which they incidentally incorrectly blocked due to FICA documents they stated they require which were submitted in March 2024 which after one of my previous posts they suddenly located. Now i need to reset my OTP which does not work assumedly because i am trying to perform this function from Europe and historically South African Banks tend to block login attempts from locations outside of South Africa as it is assumed to be a *****ulent action. I have sent so many emails to the whole division when my account is held with the "Account Manager" her supervisor and numerous other members of the same department since this account was blocked by Standard Bank and yet the feedback and support is sp**** to non-existent most of the time. I will now need to resort to a weekly post of this bad service here until this is resolved as Standard Bank only responds to reviews on this "HelloPeter" platform
106 replies
20 months ago
Still the worst Servicing Bank Ever - Standard Bank
Again i need to complain about the service at Standard Bank. My account is blocked. I cannot access my online bank account even after multiple mails where Standard Bank namely Ntombi Sithole and her Manager Lebohang Maseli says it has been fixed, i check it is not worked, i send her a mail stating as such and it is now close on 2 weeks with not so much as a word from them. I now live in Belgium and every time i call SBSA it costs me R1500 a call because of the pure lack of urgency. My number list in this review is a Belgium number with a prefix of +32 but i expect they do not read and will try the old South African number which will terminate at the end of August 2024
106 replies
26 months ago
Best Bank In South Africa
FNB is surely the most progressive bank in South Africa. They have first class apps and online systems that easy to use and understand. Service is excellent. you dont have to go through tons of validations to prove you are the account holder and having a bank manager assigned to you is such a weight off your sholders
56 replies
Review Distribution
5 Star
5 (22.727272727272727%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (77.27272727272727%)