LW
Lynette W
Active since Sep 2019
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Horrific customer service. Do not use Vox.
I would stay away at all costs from Vox Telecom. They have appalling service and threaten with legal action when disputes arise. I have lost, and am still losing, significant income due to no service delivery. Their VOIP does not work. After a year and a half struggling with a system that does not work (calls get dropped, can't transfer calls between handsets, calls cut off mid call, often when dialing the number it says "number does not exist), I tried to cancel and now they are charging exorbitant cancellation fees, and they suspended my fibre connection, which is a separate agreement to the voice. Appaling. Ironic how many emails and calls I've had from their accounts and legal department, but when trying to log a fault, it is virtually impossible to speak to a human being and only twice in the past year and half did someone actually come out to try and fix the system. Stay away from Vox.
71 replies
14 months ago
Stay away. Most ********* company with terrible service.
If there was a negative 5 review, I would give it. DO NOT TRUST THIS COMPANY. It is the most appalling service I have ever encountered, and by the looks of the other negative reviews and their lack of response, it is very clear that this company does not value its customers at all. When signing up I made it abundantly clear that I did not want a long term contract and their agent ensured me it will by month-to-month, as is evidenced by our emails and Whatsapp messages where this is clearly stated. None the less, their contract for VOIP had a tiny clause, written so small it is almost invisible with the naked eye, that stated that voice services are a 36 month contract. My fibre contract was month to month. I wanted to cancel the voice service as for the past year we experienced nothing but bad service, calls dropping, their handset does not transfer calls, although this is what they promised, line so bad you can't hear the caller and most of the time when phoning the office, it said the number does not exist! In spite of this, they now want to charge me an exorbitant penalty for canceling the voice service before the 36 month period ends. When I disputed this, they also cut off my fibre connection - WHICH WAS PAID IN FULL FOR THE MONTH AHEAD AND NOT IN DISPUTE. I operate a digital agency, and now I am sitting with an office full of people unable to work, and worse, I sub-let ***orking space. In one day I have lost over R8000 of income due to this uncaring company. I have since tried to cancel my fiber but they won't allow me, holding me hostage, I presume. This is ******** behaviour. It is ironic that for over a month we've tried to get hold of someone to assist with our line fault. 6 email addresses were contacted and all the numbers listed on their site and Google but no response. But now that they want to ********* me for their ludicrous "cancellation fee", I've had three calls from their office in one day wanting to collect the handset, and 4 people from their management copied into emails threatening me with legal action. If only their support service was as good as their legal threats. No service, struggled for months with horrible VOIP lines, and internet more down than up, and now they have suspended my service - although I PAID IN FULL, because I want to cancel and refuse to pay their exorbitant cancellation fees. Disgusting and disgraceful. Stay away from Vox AT ALL COST. They probably won't even bother responding to this negative review because they honestly could not care less about their clients.
71 replies
20 months ago
Zero service from Webafrica
It is impossible to get hold of a person to whom you can speak. I've been trying since 16 July to get a new service installed at my business premises. I app**** online for the service, jumped through the hoops, made payment, and they promised it would be active beginning of August. I received a mail saying nothing was needed from my side and that they would let me know about the installation process. Then nothing. When I followed up with them (after spending literally hours, think it was 5 trying to first get hold of an agent after battling with chatbot and then having to answer 20 questions), I was told it was accidentally cancelled from their side. This is after payment was done, and after I've already received the router. Then I had to go through the whole entire process again, which I did. Paid again, and they sent me yet another router, although I told them I don't need another one. This was mid August. Again received confirmation email that everything is in the process and there is nothing needed from my side. 24th of August I went through the soul destryoing process again of trying to get hold of an agent as it still listed my activation on their portal as "pending". Finally got hold of someone and they promised me all is in order and I will have service from Monday 2 September. Nothing. Monday came and went. It is now 5 September and apart from yesterday trying to get hold of an agent without success, I have been waiting since 8am this morning (it is now 09:53) to speak to an agent. And I have no service. I sub-let office space and two of my tenants have walked out as they cannot operate without wifi. I lost over R3000 just in two days because of Webafrica and my biggest tenant was just in my office threatening to cancel. What is Webafrica going to do about this. What on this holy planet do I need to do to get speak to a person at Webafrica, or better yet, just get my service connected! It is absolutely disgraceful.
0 replies
54 months ago
Don't use Webafrica as ISP - worst service ever
Worst service from an ISP ever! Two consistent days, and no internet, and this happens on a monthly basis. And all they do is send a bot via Whatsapp to talk to. If I see the message: "Hi there, Willie-the-bot here... Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy. I have sent a request to our agents asking them to reach out to you when they’re available again. They’ll reach out via Whatsapp, so please keep an eye out for their message during our office hours. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu." ONE MORE TIME, I'm going to have a hernia. No one ever gets back to you, and when they do, after an hour of back-and-forth Whatsapp's I get a reference number from the fault logged and when I follow up couple of hours later, they say "sorry, we can't find your reference number on our system" and then the circus starts all over again, having to go through all the options with Willie the Bot to get to the point where we ended - and STILL NO INTERNET. Please can you get a real live person to answer a phone? They also work only 9-5. What kind of ISP has no 24-hour service? I work with clients across the globe and if my wifi goes off at night in the middle of an important Zoom conference, what am I supposed to do? Wait for the lazy people at Webafrica to stroll into the office and decide if they're in the mood to check their Whatsapp line? Ludicrous. Bottom line, I'm canceling my service with Webafrica. Advice to anyone else: DON'T USE WEB AFRICA!
0 replies
61 months ago
Lack of service and communication
I bought an Apple product some years ago and financing is done through Standard Bank credit service. For years I was diligently paying my monthly installment, up until recently when I stopped receiving statements. I keep receiving emails, calls and sms's from Standard bank that my account is in arrears. I've been paying this account since 2019 or 2018, can't be sure. The last statement I received was in May 2020 and there wasn't a large amount outstanding. I've been paying the usual installment on a monthly basis. I have not paid since February 2021 because I haven't been receiving statements for some time and I'm pretty sure there is no more outstanding amount. Be it as it may, every time I receive an email/call/sms stating that my account is in arrears, I ask that they please send me a detailed statement with the full amount outstanding so that I can settle it. Standard Bank then either does not reply or reply saying I need to send them my ID number, full names, address etc - which I am unwilling to do due to so much fraud going around. Also, the whole structure of their automated email signatures looks very dodgy and suspect. I am not convinced that it is Standard Bank replying. Surely if I've been a 'client' since early 2018/2019, they should have my details - and if they had sent me statements in the past, why not now? I refuse to make any further payments until I've seen a statement and I refuse to give my personal details over email. Can someone at Standard Bank please send me a statement so I can close the account and then I never in my entire life want to ever have anything to do with Standard Bank.
106 replies
71 months ago
NO communication
We recently moved my daughter over from mainstream schooling to homeschooling. After researching many different options we decided on Brainline.com. Signing up was easy and they took our money VERY quickly. We got a link to download the e-readers, which we did, and we logged onto her student platform. That's where the happiness stopped. Communication with them is really non-existent. I've phoned their landline probably 50 times and just listen to music for up to 45 minutes without anyone answering a call. They have not answered one single email we've sent and queries on the website through their chatbot are never read or responded to. My daughter is GR9 and really scared of falling behind and we are really struggling with the system. She can log on and see the classes but can't access the e-readers we've downloaded. Not sure if there is an issue on their side with the site - if SOMEONE, anyone, would just answer a phone, or an email or a chat, it would be so nice! I find it really bizarre that an online school has no link on the student platform to ask questions. No 'help' section. No FAQ section. No email address. No phone number. No Chat functionality. Wouldn't that be the most important part of online schooling? On the main website, there is the general office number (that no one has ever answered) and the general email address (info@) which no one ever responds to. I really find the navigation on the student portal very confusing and non-sensical. How is my daughter supposed to get through lessons if she can't contact anyone or get support? Really not happy and hope the refunding process will be as easy as the payment process - their account department seems to be the only functioning one. Let's hope they answer to Hello Peter reviews quicker than they respond to their own emails.
315 replies
80 months ago
Very happy with their service
Since my bad experience with Pure Group (paying R3017 per month RENTAL for a phone system) I've moved to The Computer Shop. For the SAME system, they charge a monthly rental of R245 (ex VAT) and my calls average about R700 per month. This is such a relief after having to pay in excess of R6000 every month to Pure Group - stay far away from them! (oh, and Pure Group highjacked my phone number that I traded with for 12 years, which meant I had to get a new number which caused me to loose clients.) Thank you "TCS" (The Computer Shop) for restoring my faith in telecommunications companies.
0 replies
80 months ago
WORST company in South Africa
WORST telecommunications company in the world! In March 2016 I went into a 36 month agreement with Pure Group on the basis that they guaranteed to bring down my phone bill (which was average about R2000 per month). We're a small agency and their promises seemed legit. After months of complaints about bad signal, calls being dropped etc - and exorbitant costs (averaged between R3500 - R6000 per month - R3017 JUST for rental) I gave them 2 months notice that I want to cancel. Then I got the surprise of a R89 000 (!!!!!!!) settlement. Even my accountant and lawyer could in no way determine how they got to that amount. Even if the monthly rental is timed by the amount of months outstanding on the agreement, it doesn't even come CLOSE to that amount. I refused to pay, and subsequently got a legal letter from Pure Group stating that they are keeping my phone number until I pay. Not only is it illegal to have a contract for more than 24 months (which I honoured), they have decided to carry on with legal action against me - apart from the fact that I think the settlement amount is ****ing ridiculous, I simply cannot afford it. In the meantime I had to carry on with business so I got a new service provider (R890 per month for the SAME service, by the way) but had to get a new number as Pure Group refused to give me back my phone number. For 12 years I've been trading with the same number - I have since lost clients as they thought I went out of business when they could not reach me. Still, Pure Group is suing me. Now they want to collect the phone system unless I doc up the R89 000! This very same phone system, that I was paying in excess of R3000 per month for (just rental, not phone calls), costs R2500 once off if I had to go buy it new. Am I the only one that thinks that Pure Group is completely insane and acting unlawfully? My advice stay FAR away from Pure Group!
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)