GA
Ghaireeya A
Active since Sep 2019
20
Reviews
0
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Reviews
20 reviews22 months ago
Ackermans Ottery did not honor the incorrect pricing
I was at Ackermans in Ottery on Saturday 6/7/2024. They had a sale. Lines were long. There was a rail with a 50% off sign. The red sticker was not 50% off from the original price, as there was only a R100 difference. The item was initially R399. The other rails round the corner from this one was showing up to 50%. I took a jacket for my daughter from the 50% off rail, and a jacket for myself from 1 of the other rails. Eventually getting to a cashier, I am told the sign is wrong, as the items are already marked down. I explained again advising the 1 sign does not say up to 50% off. She calls a superior, Paigan, who is apparently the 2nd in charge, assuming there is no manager on duty, since I asked for a manager. Paigan tells me the board is an error and the item is already marked down. I told her but then I'm entitled to pay what I saw. Long story short, was told it's already marked down, the board is wrong and it cannot be marked down further. nobody was sent immediately either to remove the incorrect board, I put that 1 jacket down, and said I would take it further. Paigan was not in the least interested as the jacket was already marked down. Why must Ackerman's always have terrible staff, yet they offer such nice goods
0 replies
26 months ago
TERRIBLE WORKMANSHIP/NO BUSINESS ETHIC
I had my yard paved through Johnsons paving in December 2023 and paid for extra pavers to keep as spare for future use. Had to pay a deposit which was not a problem, balance to be paid on completion. They started the Monday and completed the Thursday. We only went into the yard the Saturday morning, wanting the paving to set properly. I found the grouting cracking and flacking. holes in the grouting, and the paving very uneven which is hazardous as anyone can easily trip due to the unevenness. I contacted John Nicholson who owns the business, and waited a few weeks before 1 of the guys were sent back. he just sc****d and chiseled some grouting, chipping some of the pavers, and was done. I had to stop him of chipping the pavers & asked who is going to replace the chipped ones. He showed to my extra pavers I purchased spare. He left the paving uneven, chipped and the grouting still flacking and cracking. The job entailed paving 18m2 of pavers, but I purchased 20m2 in order to have an extra 2m2. John initially wanted to convince me the extras were used for the pavers that broke when they installed it. they manufacture the pavers themselves, and their guy doing the installation said the pavers were poor quality that broke. I will never recommend them. When I told the owner about this, he just read my message and didn't see fit to respond as he received his R21k.
0 replies
35 months ago
Loadshedding quality
I was the past Saturday at Rocomamas, Westgate Mall during load shedding. The staff were super friendly. We were advised that not everything on the menu was available due to loadshedding. We chose beef burgers as none of the chicken meals were available. My beef burger was not great at all. We got the burger, and slowly started eating on the burger whilst waiting for our fries, which came when our burgers were nearly done. The chips tasted like it was not done properly. I know loadshedding is affecting everyone negatively. In my opinion, don't let it compromise your standards and quality of food. The staff either need training on how to make things manually so that it does not compromise the quality, or find alternates to serve during these times. Won't be visiting them soon, and definitely not during loadshedding.
0 replies
40 months ago
Disgusting service
On 1st January 2023 We were @ the V & A Waterfront and wanted to grab a quick bite at KFC. At 8h20 in the line, I noticed a young female dressed in KFC uniform, also standing in the line, 1 or 2 people ahead of me. 2 SAPS offers and more people joined the line. 5 minutes later we discover, after the SAPS members were talking from the line in xhosa to staff behind the counter, that they closed. The lady in uniform is actually the indication that no more customers will be assisted. Problem is, firstly, she never uttered a word when people joined the line. Secondly, they only meant to close at 9pm. Their manager refused to even come explain their decision or apologize to the customers who had been standing in the line for a while, as they service is not exactly fast either. He blatantly just ignored the customers, as they wanted to be out of there by 9pm.
0 replies
46 months ago
Topeka Spur terrible service
Topeka Spur in Kenilworth Centre needs to learn about customer service. The staff are most unfriendly, not even an attempt at a smile. I even passed a comment to my daughters waiting with me, that the staff look so unhappy. Everyone seem to be falling over their feet at the back where the food is prepared, which seem to be the hang out point, since there is seldom someone at the front desk to assist. Our last visit Saturday past, we waited 45 minutes for our take away.
0 replies
48 months ago
Club fee cancellation- POOR SERVICE
I cancelled my club fee last year when I discovered the club fee was still being debited, even though the account was paid up, and I was not receiving any statements. I settled the outstanding club fees, as it was my mistake to forget about it, whilst Edgars did not even send me statements or notifications in this regard. I cancelled the club fee in Store in Promenade Mitchells Plain, when i settled the outstanding fees. I was shocked to see on a statement received recently, that I am still being charged for a club fee. I then sent a mail to the edg****nquiries@rcsgroup.co.za and edgars.customercare@retailability.co.za. and just received an automated response with email address. The edgars.customercare@retailability.co.za. is one of the email address, which actually states the email address is not longer valid. I am extremely disappointed that nobody has come back to me, short of me going in Store again, standing in a queue to redo the whole process AGAIN. I want the clud fee cancelled and reversed as I owe Edgars nothing, and don't intend using the card again. just not worth it!!!
222 replies
53 months ago
Dischem Promenade
Dischem had a sticker promotion going. When you spend over a certain amount, you receive stickers, which is placed on a pamphlet that was various gifts. Sunday was their last day for this promotion. I happen to buy items and quanlify for one of the gifts. Was then told by the cashier, that they don't have that gift, and since that day was the last, I unfortunately won't get it. I enquired whether I would get it when they get in stock, as I am redeeming it still within the period. Was told no, that day was the last and that's it. Cashier was also very indifferent to the matter and showed empathy or offer any alternate solution. As the place is stuffy, with no aircon, I got irritated, said this is then a scam to run something and not be able to offer it to the customer then or at a later stage. She smirked saying how is it a scam. Said you can't give me what you promoting. She just smirked and carried on with the next customer. Sadly, as high as the unemployment rate is in SA, the people really don't care about customer service, nor do they appreciate the fact that they have a job and is able to see to their families. There are so many destitute people that have nothing, and is battling to put food on the table, and would do anything to receive an income.
0 replies
59 months ago
Unacceptable business etiquette
I have had my Edgards account for MANY years, and never defaulted on payment. In October 2020, I again paid up my account. I never received any statements, and also forgot there was a club card fee, as I had the interest free account. When trying to use my account the other day, I was advised there is an outstanding balance. Upon enquiries, I was advised it's the club card fee. I immediately then settled it and also requested the club card membership be cancelled. Long story short, my card got blocked by the Agent who advised what the balance is for, and then the Fraud department, who the Store needed to contact, apologized that I never received statements as the Company lost customers details, hence i never got statements, but due to me not paying the club card fee for some time, my credit rating dropped, only giving me credit facility with them for R570. I am not in need of their credit. It was my 1st account I opened when I started working, and to be penalized for their error is unacceptable. For me it's the principle. I paid up all my accounts (only have 2 accounts) to avoid going to Stores during the pandemic. So by not receiving a statement, and in my mind I settled them, I never expected to still be owing anything.
0 replies
61 months ago
Absa Bonds Department terrible service
A neighbor of mine, Martha Martelene, asked me to assist in getting Absa to call her back as promised. Her bond was paid up due to death of the other account holder. However, as the bond payment has always been deducted from her salary, she is having trouble obtaining a letter from Absa to give to her place of work, so that the bond payments is stopped from being deducted from her salary. Every week it costs her money to go to that Bank, stand in long queues, with a promise that it will be sorted. Every time she has to pay for a Bank Statement to resubmit all documents again. The applicable Dept confirmed receipt, and then lost the docs, which was resent , and still nothing happened. this all while the bondrepayment continues to be deducted from her Salary. for now, all she wants is a letter from the Bank to give to her place of employment.
106 replies
67 months ago
Pick n Pay Canal Walk- terrible doughnuts
On Saturday, 24 October 2020 I bought a dozen of the Pick n Pay coated doughnuts at Canal Walk, as my family normally loves those doughnuts from Pick n Pay. We were horrified at the taste, as the doughnut self tasted old and was stiff, and the toppings had a funny taste to it. I ended up giving it away to homeless people, as i live far from the Mall that I purchased it from. I normally buy those doughnuts from Pick n Pay Ottery or Kenilworth Centre. I would have expected all Pick n Pays to have the same quality, especially the one in Canal Walk. that was a waste of money, and i was not prepared to even waste my time calling them to tell them their doughnuts are substandard.
53 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
15 (75%)