LT
Laura T
Active since Sep 2019
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
We were ****** at gunpoint at Church, thankfully no one was hurt and they only took my husband's phone
We were ****** at gunpoint at Church, thankfully no one was hurt and they only took my husband's phone. The process to claim and receive a new phone was quick and easy. The service provider who replaced the phone, IT Sure Procurement was also excellent. We received the phone within 72 hours of paying the excess. I have been with Outsurance for many years and they are truly the best insurer!
53 replies
9 months ago
5 stars
We tried the Chicken Enchiladas from Somerset West, it was so good and at a very affordable price will definitely be back for more and other dishes!!!
0 replies
26 months ago
10 star service!!!
Been with them for 4 months now, only 1 complete outage where a construction company cut the line, communication was excellent and within 5 hours technicians had fixed the issue. Speed 5 stars Uptime 5 stars Billing 5 stars Customer service 5 stars Ease of communication (whatsapp) 5 stars Would give 10 stars actually!
0 replies
29 months ago
****!
I paid for 1 fine on 17 October, it still shows as unpaid with the city. I've tried email and the whatsapp portal, no response from Fines SA. This company is a ****.
0 replies
38 months ago
FNB is unable to stop ongoing fraud on my account
FNB has still not resolved the ongoing fraud on my card. The last I heard from them they told me that I was refunded all the money and that I "should check my statement". No money has been refunded and the culprits are still debiting my credit account every month. What's very worrying is that I have cancelled my card twice and every time they debit my new card. How are they accessing this information? FNB is unable to stop fraud. I have now cancelled my latest credit card and will not order a new one.
56 replies
38 months ago
Product not available and no refund given after 16 working days
I ordered a product online, which was not available. According to Game I was refunded on 26 January and told that the refund would take 3- 5 working days. No refund in that time period. On working day 8, when I reached out to Game I was told that the bank could take another 7-10 working days. It's now working day 16 and still no refund. My bank has no record of any refund. Will not be using Game online again. 1. They advertise products that are not available 2. I am waiting for a refund after 16 working days
0 replies
39 months ago
FNB cannot stop fraud
I logged a fraud case last year and FNB has still not resolved it. My credit card is still being debited by the company despite canceling my credit card twice and FNB promising they would put measures in place to stop them. In my many years with FNB I have logged two fraud cases and both times they did not help me.
112 replies
41 months ago
FNB service is non existent
Shocking service from their fraud department. I called on 7 November to log a case. To date (5 Dec 2022) I have received no feedback. I logged onto secure chat with the fraud department to follow up, they told me to call 087 575 9444 which I did. First call cut off while I was talking. Second call I was told I had called the wrong number despite getting the number from fraud secure chat. No feedback and I'm being given the run around.... again. This is not my first issue with client service from FNB
188 replies
41 months ago
After sales service is shocking
I received a product that I was not entirely happy with and was promised they would collect for a credit so I could purchase another product. I followed up twice, zero response. I'm now stuck with a product that I paid R638 for that is harmful to my child.
0 replies
42 months ago
Avoid this insurer at all costs
Shocking service, I have to constantly follow up and call. I had to explain to 7 different people my issue and then only when I wanted to cancel my policy did someone take me seriously.
132 replies
Review Distribution
5 Star
7 (36.8421052631579%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (63.1578947368421%)