GG
Glenn G
Active since Mar 2009
38
Reviews
0
Industries
Reviews
38 reviews48 months ago
Atrocious turn around time
I just cannot fathom Absa as a whole, Now I've got 2 personal cheque accounts, 4 credit cards, 2 vehicles and more with absa. I thought it would be a good idea to open my business account with absa, what a pain. Initially my first card was destroyed because they where offline and couldn't help me so I couldn't go back in thr 7 day period due to travels. I've now over the last three days attempted to collect the new card which I can tell you will be destroyed by Friday as absa believes clients either have zero other commitments and can sit there for 3 hours with two people assisting over 30 clients or absa believes that people can just do as they need. Monday 9th @ 12:30, I arrived, 16 people in the que, two people assisting, average time to assist a client as I timed it was 17 minutes. I couldn't understand this and then had to leave due to other commitments. Tuesday 10th @ 13: 40 I arrive, 19 people in que, again 15 minutes to help a client on average, how ridiculous is this, again only two people out of the 6 counters helping. So either Absa can make an appointment for me, ensuring the person is available to assist me, or absa can deliver my business card to me as they did with my cheque accounts, credit cards etc.... Otherwise absa can just close my business account and I'll move over to a bank who can assist and have people to assist.
148 replies
49 months ago
INABILITY TO DELIVER DESPITE SCHEDULED DELIVERY
Absolutely **** service, They CANNOT deliver and should NOT be used at all, This is NOT the first time and it certainly will never be the last time, My delivery was scheduled to occur today, 20 April 2022. Nothing arrived, I contacted UPS and spoke to Glen whom informed me that it will only be delivered the next day as they handed it to DSV, Well sadly I am unavailable for the next week and will not have the delivery be effected then. I paid for a service and excpeted the service to be rendered, it is NOT the clients fault that they do not have the capabilities to deliver and if they dont, then I would suggest that you close your doors and business and give it to a company that actually does deliver ahead of schedule such as DHL. I then state that the parcel will need to be sent back to Canda but UPS wont refund me my import duties and taxed based on their inability to schedule a delivery and fail to execute the same. Their service just stinks. No efforts made whatsoever. I never hesitated when I paid them. Now they have 100's of excuses as to why they cannot deliver.
0 replies
55 months ago
Declined for credit despite being approved for a 470K car loan
Can you please explain how you grant a vehicle loan of R470K 5 months ago, yet when I try to do a personal loan or credit card for 25K you decline it? Note that my affordibility has not degraded but rather increased, my credit scores increased, my business never took a dive during lock down Been banking with FNB for 7 years almost and just feel as if it's always a struggle and never just plain old fashion and transparent business with you.
53 replies
55 months ago
Standard Bank Breaks the rules and avoids the Ombudsman
Standard Bank goes against the grain and does not bother about the Ombudsman, They will decline your finance, then state if you are not satisified with the outcome, submit a complaint to the Ombudsman, do so, then get a FAST reponse from Standard Bank that they will get back to you by 3 September 2021, Guess what, no such information ever forth coming, ONLY because that is a guilty part on Standard Bank, in that they accused me of having a fraudulent drivers, and could not verify my temp license, They have NOT dealt with the complaint, despite it being returned to them again by the Ombudsman and yet avoid the Ombudsman at all cost. Totally and despicably unethical Standard Bank Complaint Number 7038480194
106 replies
56 months ago
More Unethical behavior from Mondo Version 2.0
Next level atrocious, Lay a complaint regarding the ongoing non communicative approach that they have dating back to 16 August, where you blatantly get lied too, have deceitful answers and even more... Ultimately blaming the system and MTN. So I logged a Hello Peter complaint, with several too and fro, without having someone contact me until I threaten them with MTN and their SLA. Then I strangely enough get a SMS to say my complaint has been resolved and closed, how so @Mondo??? How dare you blatantly lie even more by stating my complaint is resolved and closed when infact it has not been resolved and no satisfactory feedback or service rendered. I forewarn EVERYONE to do your research thoroughly prior to engaging with Mondo and trying to trust them as a trustworthy supplier because based on my experience everything BUT trust has been portrayed by this organization
159 replies
56 months ago
Absolutely NO Communication and utter deceitful agents.
I applied for a contract with Mondo via MTN on the 16th of August, Can you believe the amount of lies and deceit this organisation tells you just to get off the live chat. Todate, now being the 6th September, 3 weeks after applying, I still get the run around, I get asked if I sent the documents, of which I have duly complied with, EVERY SINGLE DAY I have to follow up, only to be asked the same question of Have you sent XYZ, YES, YES I HAVE SENT THE DOCUMENTS!!! HOW MANY MORE COPIES OF THE SAME DOCUMENT DO YOU WANT, I get told that that matter would be escelated EVERY SINGLE DAY, Then get nothing from them, Litrally, I kid you not, I go onto the chat and speak to various agents whom regurgitate the fact that it would be esclated, which is clearly and blatently a damn lie. I would like your Operations Manager to conact me and discuss this poor service delivery, and do not even try and give me the excuse of "Skeleton Staff based on COVID" nonense! Many organisations are operating just dandy with skeleton staff.
1060 replies
57 months ago
Collossal Disconnect with VAS Service Agents
Working with Standard Bank is honestly very frustrating, I applied for VAS on the 28th July 2021, I had to call and then get details of where to send my documents too, I received a email with the request from Sandile, whom asked my consultant Alex to get in touch with me, I sent everything though and got the approval, I requested if I can send this to the dealer only to be ignored, I followed up and got ignored again. I had to renew my license and thus am driving with a TEMP license, we all know that this is a legal and binding document, According to STD Bank, it is NOT LEGAL and BINDING as to them, they cannot verify it, I sent through the receipt of funds for my drivers renewal and this too fell on deaf ears, I even got told by Alex that they cant see any license for me on the NATIS System, strangely enough I went onto the NATIS System myself and alone and behold, There sits my license, They dont accept this. I escelate the matter to Merese Theron, whom tried calling but I was in a meeting, I then state, please call me between a specific time, NO CALL. I email again, stating call me between this time and again, NO CALL, so even their 2nd escelations line is pretty useless. So a week later, and no final approval, rather a run around. During this time, I decided to apply with ABSA, 24 hours later I get approval, podium and more.... Maybe Standard Bank can learn something here from ABSA, I will even give you my bankers name so that you can get some customer service sorted. It is pathetic. I was going to do my homeloan to STD bank but absolutely not if they cannot even see a TEMP License as legal and binding. Wont and CANNOT recommend Standard Bank at all, It would be the second time they dropped the ball with my vehicle finance applicaiton, on the 29th April 2021 they also stuffed up.
159 replies
58 months ago
No change in service dating back as far as 2018! Same place, different people, Same service!
Absoutley shocked, So this would not be the first time that I have a issue with Mellins i Style, back in 2018, I had a shocking experience with the same branch, being Kolonade. I honestly do not even know why I bother with them, Both my wife and I went for a test on the 18th June, both of us ordered specs and they are both very similar in prescription, I paid a 50% deposit of R5600 out of the R11 200 that is the total, my wife did hers through the medical aid, Alone and behold, she gets a SMS yesterday stating her specs are ready for collection, my wife called now asking if mine are too, only to get told NO, they arent and no real date as to when mine will be ready, She gets told, mine is taking longer because of the digital lens that need be done, however, my wife too has a digital lens that was done. This is just shocking, clearly my persona, and money is not good enough for Mellins dating as far back as 2018. Based on this, Mellins is MOST welcome to refund me my deposit paid and I will go to an optometrist that is actually interested in doing business that is valued, respected and appreciated in a world where money now counts, I am not happy Mellins at all. Previously based on my experience in 2018, I had to get a director involved in the matter. I just cannot believe the level of service attained.
106 replies
58 months ago
It's great but could be better on credit limits.
Awesome System, Awesome Payment plans, Awesome merchants, Just one pitfall, being using pay flex now for some months and have always in most instances paid up my order prior to due date, yet my credit limit is relatively low, I'd love to be able to go up to 5K maybe even 6...
0 replies
59 months ago
Being defrauded by Avis
Absolutely atrocious service, communication and administration, Here is my story, 1. I had to rent a monthly car in October from Avis, no issues, other than needed to wait a very long time, 2. Paid my payment before I even took delivery of the car, as per normal. 3. Took car back end of October and got another one with another deposit paid and another instalment for November, no issues, card swipped and off we go. 4. Return the car before the commencement of December, NO ISSUES REPORTED BY AVIS TO ME AT THIS TIME. NOTHING. 5. January passes, no communication from Avis 6. February passes, no communication from Avis 7. March passes, no communication from Avis, Note now that this is 4 months after the return of the vehicle. 8. 8 April, I get a SMS stating that I owe Avis money for a rental in November, I request evidence of the same from Nicoline White, I get a reponse saying the amount is due, I repond on the very same day asking for evidence, I get NONE, 9. I further request them to PROVE to me that I did not pay as my bank statement reflects a payment to them and no credit thereafter, no balance increase thereafter NOTHING, Guess what, AVIS DOES NOT RESPOND. 10. I send AVIS my BANK STATEMENT proving payment, I get no reponse from them 11. On the 12th of April, still no reponse from Avis or Nicoline, now note that I have asked on several occasions for the head of legals contact details in order to send a lawyers letter too, still nothing from Avis. 12. 16 April Nicoline responds without evidence stating that there is an amount due. Stating we had VARIOUS DISCUSSIONS, which is a utter lie, 13. 16 April I again request Nicolines details and their head of legal, and received no reponse again, as in their typical normal fashion. 14: 18TH OF JUNE, AGAIN ALMOST TWO MONTHS LATER, I GET ANOTHER MAIL VANESHRIE stating that a payment is due and nothing reflects on their system, i respond on the very same day, and you guessed it no reponse from Avis at all until I send them a mail on the 23rd June placing them on legal terms requesting proof failing which, I will attain a cease and desist order for hara*****t against them, 15. All of a sudden I get a reponse from Nicoline White again on the morning of the 24th June stating the following: "Good Morning Mr Gilmour, we do hope to find you healthy Kindly do accept our apology for the inconvenience and frustration. This account slipped through as we should have cleared in last month. This matter will be sorted today from our side. We do once again thank you for your responses, without we would not have been able to put this matter to rest. Do Keep Safe, Do Keep Healthy Nicoline White 021 927 3023" I request how this will be settled and, again you have guessed it, NO REPONSE!! Now I entice Avis to try and list me on ITC, after trying on several occasions to amicably resolve the matter, I DARE YOU! After several attempts on my part to resolve, submit bank statements etc, Avis has just gotten a attitude of they do not care, they state I owe them money yet they cannot prove to me otherwise as to what I owe and why I owe it, I can see that this will be a very good court case indeed for me to take Avis on. To me it feels like Avis is trying to take a chance here based on failed admin processes and sadly they will have met their match with me.
0 replies
Review Distribution
5 Star
1 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (23.68421052631579%)
1 Star
28 (73.6842105263158%)