Active since Sep 2019
My Audi A4 was recently repaired by Collision Pros. They did a superb job! Their expert panel beater - Kamal - showed me around his workshop which left me feeling in no doubt that my car was being restored by professionals. In addition, their customer service in continually updating me on the progress of the repair was most reassuring.
Sadly, our decision to give our R5 999.00 business to a small enterprise in these tough times, backfired on us :( Sam passed off a used and damaged D5 EVO Centurion gate motor as a new one to us on 12 July 2021. We informed him of this fraud and request a new motor as a replacement. Numerous attempts to contact him have failed. It seems he has blocked our number. Next time, we'll just go to the well-established vendors where we will get fair treatment. Sam has done a disservice to all the small guys trying to make a living by behaving in a dishonourable way. We are less likely to help small businesses in future. Pity.
In particular, one of their Motor vehicle claims assessors was particularly agile: my husband was claiming from insurance for tyres that were damaged due to a bad pothole. Outsurance wanted us to take pictures of the car and send those to the assessor. But the car had to go in to a mechanic for another repair. Instead of bugging us every day for the photos, Hlali Thwala was creative and suggested sending the assessors to the mechanic who was repairing the car. Marvellous!
Afristay's platform was very helpful in enabling us to compare what accommodation was available near Dinokeng and how much each one cost. We decided on Tata Farm Game Lodge and from then on, we had regular communication from Afristay about our upcoming holiday. Tata Farm Game Lodge was equally impressive and even exceeded our expectations regarding meals.
I am highly impressed with how the staff at Takealot.com managed to arrange for my order to be delivered a whole day early just before lockdown on 26 March 2020. Not only did they listen to my concern, they proceeded to exceed my expectations! A most unusual experience for a customer in SA today - well one.
I have been waiting for FNB to respond adequately to my query about the interest charged on my Credit Card for 11 weeks. They don't honour their promises, and appear to be incompetent. I am now taking it up with the Ombudsman. Next step is to change banks.
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