MT
Moyahabo T
Active since Oct 2019
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
Premium review refused and rewards date moved every month
I’ve been with ABSA Active Insurance and I haven’t claimed in the past 12 months. When I tried to have my premium reviewed, the experience was disappointing, I was dismissed, given different explanations, and even told I could leave. What made it worse is the rewards programme. I have over R2,500 in rewards that should be paid out, but the payout date keeps getting moved. Every month the payment date shifts again, so I still haven’t received the money. For context, my driving is minimal, I only drive about 5 km a day to drop my kids off, so I expected the premium and rewards to be straightforward and consistent. I’ve kept my vehicle insured with them for a while due to relationships within ABSA, but I’ve decided to cancel because it feels like they don’t value clients. Other insurers are offering significantly lower premiums for similar cover.
56 replies
6 months ago
Dishonest Retention Tactics & Disgraceful Customer Service
Absa Activate I am beyond frustrated with Absa Activate car insurance and their ********* treatment of customers. For months, I complained about two issues: Their faulty telematics device, which clearly isn’t working as it should, and My overpriced premium, which Absa refused to review. In May 2025, a consultant from their Retention Department instructed me to go out and get cheaper comparative quotes, promising that once I did, they would match or beat the premium. I took their advice seriously, I spent time contacting other insurers, gathering proof of better offers, and did exactly what Absa asked. Today, when I called back to present the quotes, I was shocked by the response from St (Retention Department). Instead of honouring the promise, she bluntly told me Absa would never reduce my premium and that I should go join Naked Insurance instead. So Absa deliberately misled me, made me waste my time, and then dismissed me like I’m disposable. This is false retention strategy, bait-and-switch behaviour, and borderline ***** in terms of customer commitment. If Absa cannot stand by their own promises, then at least say so from the start instead of humiliating customers and wasting their time. I demand: A full investigation into why retention agents are giving contradictory instructions, A proper review of my premium as originally promised, An apology for the disrespectful manner in which I was treated. If this is not resolved immediately, I will be escalating this to: The Ombudsman for Short-Term Insurance, FSCA (Financial Sector Conduct Authority)
53 replies
17 months ago
Exceptional Support and Dedication: Russell’s Outstanding Customer Service
Russell Edwards has consistently been my go-to person whenever I face challenges with panel beaters. He has demonstrated exceptional dedication and professionalism from day one, making a significant impact on my overall experience. Whenever I encounter an issue or need to lodge a complaint, my first attempt is always to contact customer service. However, more often than not, they are unavailable or unable to assist promptly. Thankfully, I have Russell’s direct contact, and he has always been willing to step in without hesitation. Not only does he open new cases for me, but he also goes the extra mile to escalate the matter to the relevant assessing managers to ensure I get the help I need. His proactive approach and commitment to resolving issues are truly commendable. Russell doesn’t just stop at opening a case—he follows up with me regularly, keeping me informed every step of the way and ensuring that the problem is resolved to my satisfaction. He takes ownership of the situation, which makes me feel valued as a customer. Because of Russell’s dedication and willingness to go above and beyond, I’ve been able to resolve my issues quickly and effectively. His efforts have turned what could have been frustrating experiences into positive ones. It is rare to find someone who consistently provides such exceptional service and genuinely cares about customer satisfaction. Thanks to Russell’s outstanding support, I am now a very happy customer. His approach not only reflects positively on him but also on the company as a whole. Employees like him are a true asset and make a significant difference in building trust and loyalty with customers. I cannot thank him enough for his hard work, professionalism, and unwavering commitment to providing the best possible assistance.
56 replies
17 months ago
poor customer service, issue not resolved, considering cancelling Dstv
I was on a live chat with AZ/Princess Mosia regarding an issue I was facing. I explained to her that I had made numerous requests for assistance previously but was never helped. I even mentioned that I was seriously considering canceling my premium DSTV subscription due to the lack of support. To my surprise, instead of addressing my concerns and asking what was bothering me, she proceeded to schedule the cancellation of my premium package. I tried to explain my problems to her, emphasizing that I only needed help with my Showmax service, but she completely disregarded my request and continued with the cancellation process. To make matters worse, she threatened to end the chat prematurely and eventually did so without resolving my issue. Her lack of professionalism and unwillingness to assist left me feeling deeply frustrated. This experience made me understand why many customers leave DSTV—it is because of this kind of poor attitude and lack of customer service. Despite being a premium subscriber, I was treated as though my concerns were unimportant. Employees like her behave as if they are doing customers a favor rather than providing the service we pay for. This kind of incompetence and indifference contributes to the significant financial losses DSTV faces. As a loyal premium subscriber, I expect to be treated with respect and to have my issues resolved efficiently. This experience has seriously made me reconsider my subscription, as I cannot tolerate such treatment. All I needed was assistance with Showmax, but instead, I received no help, dismissive behavior, and a negative experience overall.
168 replies
19 months ago
Unprofessional Conduct and Negligence at NetCare
I am writing to formally lodge a serious complaint about the unprofessional conduct and negligent treatment my family has received at your facility. My son is currently admitted at NetCare, and during a recent visit to check up on him, I was deeply disturbed by the care—or lack thereof—that he has been receiving. Upon arriving at the hospital, I discovered that my son was still in a poor condition, and to make matters worse, he had not been properly attended to. His diaper had not been changed for an extended period, which is not only unhygienic but also unacceptable for a healthcare facility of your supposed standard. This alone raised concerns about the level of care and attention being provided to him. Wishing to ask some questions about his condition, I sought out the attending doctor, but unfortunately, he was unavailable. I had to leave, entrusting my wife to stay by our son's side. Later, when the doctor finally arrived, my wife informed him that we had some concerns and needed clarification about our son's treatment. However, rather than addressing our concerns in a professional and compassionate manner, the doctor instead launched into an unprovoked verbal attack on my wife. He claimed that he has 20 years of experience and insinuated that we had no right to question him or his methods. His words and actions were dismissive and condescending. Shockingly, he went on to suggest that we should take our son elsewhere if we were unhappy with his care, showing a complete lack of empathy or responsibility toward a family already stressed and anxious about their child’s well-being. Moreover, he expressed frustration that NetCare does not pay him well, as if to justify his appalling behavior and lack of attention to his duties. This is highly unprofessional and reflects poorly on both the doctor and your institution. I cannot understand how a medical professional, whose priority should be the health and well-being of patients, can display such disregard for a concerned parent. My wife was already under considerable emotional strain due to our son's condition, and instead of providing clarity or support, the doctor exacerbated her stress with his combative attitude. He even went so far as to say that he didn’t care if we reported him, suggesting that this kind of unprofessional behavior is habitual and tolerated at NetCare. This experience has left me with significant doubts about the quality of care being provided to my son. He is in pain, and it seems that the staff have not been proactive in addressing his needs. I am left to wonder whether there is a more serious underlying issue, perhaps even medical *****, as the doctor has kept my son hospitalized without administering appropriate treatment. This is not the first time we have encountered such issues with NetCare, and I am deeply concerned that this is part of a wider culture of negligence and indifference. It is clear that your doctors lack basic emotional intelligence and fail to understand the impact their words and actions can have on families going through difficult times. The fact that this doctor felt so comfortable telling us he doesn’t care if he is reported only reinforces the impression that such behavior is tolerated and even commonplace at your facility. I am now seriously considering taking further action, including escalating this issue to both my medical aid and other relevant authorities. My son’s health and well-being are my utmost priority, and I will not stand by while he is subjected to substandard care and unprofessional treatment. I request an immediate investigation into this incident and a formal response from your management. I would also appreciate clear steps on how NetCare intends to address these serious concerns, ensure my son receives the proper care he needs, and prevent such incidents from occurring in the future.
159 replies
21 months ago
Rude Absa *********** employee
I am extremely dissatisfied with Absa, particularly with how my case was handled by Nthabiseng regarding my car issue. My car was taken to Sanrose for repairs, and they did a terrible job, even damaging some parts. My car has been to them several times, and now they want to take it for another week. They promised to provide me with a loaner car for a week, but now they want me to pay for the loaner and cover all expenses, despite the fact that they are the ones who damaged my vehicle. Instead of Absa helping me, Nthabiseng informed me that Absa won't assist or protect me as a customer, and that I have to pay the amounts requested. I explained that this car is under Absa finance, but she insisted that Absa doesn't own it and is therefore not involved. As a client, I am now being told to cover all the expenses myself. I will be taking this matter to another party, as the handling of my case has been *********** and rude.
53 replies
22 months ago
Absa Panelbeaters ****** behaviour
I am very disappointed to write this complaint regarding the service I am receiving from Absa. Despite opening numerous complaints, there has been no resolution to my issues. I am now considering involving my lawyers to assist me with this matter. My car now looks like s**** due to the unprofessional work done by the panel beater. I have complained many times, but nothing is happening. The panel beater agreed to fit a new windscreen after realizing they scratched the new one fitted by GlassFit. They told me they would replace it, but now they are refusing and saying there is nothing I can do about it. We are now going into the third month, and nothing has been resolved. I have received no help from Absa. My vehicle is financed and insured by Absa, so I need to involve lawyers and consider surrendering the car to Absa because their panel beaters have ruined it. Other parts are missing, the headliner was not fitted correctly, and the roof and bonnet were painted poorly, with scratches still visible. I wrote an email indicating these issues and how the panel manager is ****** towards me, but no one from Absa has responded or helped. Therefore, the only resolution I see is to involve a third party and surrender the vehicle.
53 replies
26 months ago
rude receptionist
The receptionist at the facility was extremely rude and judgmental. Despite being referred by my doctor for an X-ray scan, my experience upon arrival was marred by her unprofessional behavior. Not only did she fail to treat customers properly, but she also demonstrated bias by making judgments based on the color of people's skin. I was taken aback when she questioned whether my medical aid had funds and proceeded to contact them for confirmation, a step she did not take with other patients. After completing the scan, instead of allowing me to leave, she insisted I wait while she contacted my medical aid to check payment status. This unnecessary delay lasted for 20 minutes, causing inconvenience as I needed to get to work. Despite having funds available, I would have preferred to pay in cash if given the option. Her judgmental attitude and poor customer service left me thoroughly dissatisfied. NRS WOODMEAD clinic WOODMEAD OFFICE PARK, c/o Saddle and Van Reenens Ave, Woodmead, Sandton, 2191 is confirmed.
0 replies
27 months ago
Poor service
I placed an order to get Metro Fibre activated at my place. They sent out a technician to bring a router and activate the account, but unfortunately, nothing worked. The technician assured me that he would bring another technician to fix it. I made several calls to Metro Fibre, but the first two consultants spoke and hung up the call. The third person, despite providing my details for account verification, told me that I was not helpful. The last person I called at 4:00 PM mentioned she couldn't hear me and promised to call back, but I have yet to receive any call. It is incredibly disappointing to receive such service, especially when my account is not yet activated. This experience raises concerns about how challenging it might be to resolve issues with network connectivity from this service provider. I am beyond disappointed.
58 replies
28 months ago
Bad customer service
I went to MTN Mall of Africa for a sim swap, generated a ticket at 13:20 (C021), but they skipped it, assisting others instead. Despite the manager passing by, I remained unattended. Thabang, the attendant, ignored me, focusing on others without tickets. When I questioned the lack of assistance, it went unanswered. After a 45-minute wait, frustrated, I spoke to the manager, who, after a delay, called Thabang. Shockingly, Thabang claimed not to know me, suggesting he only assisted fami**** faces. Unhappy with the service, I regretted my visit, especially considering my intent to do a sim swap and acquire two new contract phones for my parents' iPhone 15s. I even questioned if the treatment was related to my appearance or dress code.
0 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (95.23809523809524%)