EE
Emile E
Active since Nov 2019
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
Credit card fulfilment error
I feel compelled to share my deeply disappointing experience with Woolworths regarding their credit card application process. As a loyal consumer, I had trusted Woolworths to handle this matter with professionalism and efficiency, but the events that transpired have left me both frustrated and disheartened. Here's what happened: 1. Pre-Qualification Call: I was contacted by Woolworths and informed that I had pre-qualified for their credit card. After taking some time to think about the offer, I decided to proceed and called them back to confirm my interest in moving forward with the application. 2. Error Notification: During the follow-up call, I was told that there was an “unknown error” with my application. I was informed that I was not the only one affected and that the issue was being investigated. However, there was no clear timeline provided for when the matter would be resolved. 3. Final Update – No Resolution: This morning, I received an update stating that their IT Department could not resolve the issue and that I would need to wait three months before I could reapply. Woolworths apologised, explaining that the error was related to system upgrades affecting many applicants, but this does little to alleviate the inconvenience caused. What makes this situation worse is the lack of clarity and accountability throughout the process. As a customer, I expected better communication and a more proactive resolution. Instead, I was left to deal with delays and a vague apology for an issue that was entirely beyond my control. I believe businesses have a responsibility to ensure their systems are robust and to treat their customers fairly when issues arise. Unfortunately, my experience with Woolworths in this instance has been anything but satisfactory. I am sharing my story to raise awareness and to urge Woolworths to address these systemic issues promptly. Customers deserve better, and I hope my feedback will lead to meaningful improvements in how Woolworths manages its credit card application process and customer interactions as well as reconsideration of the decision to delay my ability to reapply for three months, as this delay is unreasonable given that the fault lies entirely due to Woolworths’ systems and processes.. #Woolworths #CustomerExperience #CreditCardIssues
0 replies
52 months ago
Gatvol
I'm beyond FED UP and GATVOL with this unprofessional company. Impossible to get hold of them. 15 emails and 20 phone calls since 25/12 and I am still struggling to get a guaranteed refund from them, I left several messages through their "messaging service" (011) 780 8215 to phone me with no prevail. Hotels.com/Expedia their bookings agent has also been trying to get hold of them telephonically through their messaging service experienced the same. No one phoning back not attending to all the messages sent since 25/12! Hard to believe experiencing service like this from the hospitality industry in this day and age!!! I would not recommend anyone to book with them. www.capetownapartmentrentals.co.za
0 replies
69 months ago
Stay away!!!!
At best pathetic!! Two weeks later and my claim are not finalised. Old fashioned claim form had to be completed. Laughable website as well! No cellphone app or additional cover like MiWay and Santam. I cancelled my policy and wouldn't recommend them to anyone. Stay away!!!
53 replies
71 months ago
Pathetic!
Ordered clothing 15/05. Today is 02/06. To date, no delivery and no refund. Impossible to get hold of ANYONE at Old Khaki / Cape Union Mart. Emails are not responded too. Call center not operational. Beyond pathetic!
105 replies
79 months ago
Call centre staff are a bunch of illiterate 30 percenters!!!
Switched decoders for the weekend at beach house. On return I switched back. Explora PVR functions not activated. Phoned MultiChoice back and they kept me holding for 25 minutes!!! Does that conforms to acceptable standards? Your illiterate call centre staff is a bunch of 30 percenters!!! Ref 52810459-I424
105 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
5 (71.42857142857143%)