LS
Lesego S
Active since Jul 2011
24
Reviews
0
Industries
Reviews
24 reviews7 months ago
Slow turnaround times and impossible requirements
Experian requires documents other bureaus don't require to rectify information on a credit report and they take forever to respond to queries and complaints. those 20 days they talk about are a myth- it takes over a week just to acknowledge receiving a query. I submitted my query on the 29 Aug 2025. It was logged n the 18 Sept 2025. I provided a court order, why cant they call the court to verify the information provided? This incorrect information on my profile is making life very difficult
70 replies
12 months ago
No feedback or human communication!
very frustrated and tired of dealing with a non-existent service department. You don't reply to emails and don't provide feedback. Yuo dont answer your phone (Tel: +27 86 110 5665) and advise to send an email to the same mailbox not responded to. References: EXPERIAN-836046 MM-576812 Please provide me with an update on my query.
75 replies
17 months ago
Stash cash out delays
Help and support is not helpful or supportive. I cashed out some savings on the 21st December. Today, 30th December the money is not in my account. The WhatsApp help times out while I'm waiting for an agent to be assigned to me. The don't respond to in app queries or their help@stash.co.za email address. Very frustrating and pity because it's a helpful app. Someone please let me know where my money is and when I will get it. Policy number:1000392519
73 replies
23 months ago
Appalling support, no credit for long downtimes
Don't know where to start Ref number: SST384997 . I have not had internet connection since Saturday 8 June. Their WhatsApp support line is ridiculous. Long wait times and chat restarts when they take long to provide feedback. The telephone number makes you hold for a long time. They claim they escalated to metrofibre, ref: 303635. No updates over a week later. They say they don't give credit for down time. Over a 1/4 of the month of no internet that I must pay for!?!?
70 replies
34 months ago
Credit Protection Premium Calculation ****
Nobody seems to be able to explain to me why my Credit Protection Plan premium is not decreasing yet my loan amount is. According to their website its supposed to be calculated on the outstanding debt: https://www.fnb.co.za/insurance/debt-protection/index.html Secure chat agents (Amogelang from FNB Life Insurance and Nonhlanhla from FNB Personal Loans) seem clueless, they keep passing me back and forth between departments. I want to be reimbursed all the overpayments I've made so far,
0 replies
35 months ago
Runaround come claim settlement time!
This is the worst medical aid I've had. They give the runaround when its time to settle claims! First they rejected the claim and gave the reason that I was no longer a member when I clearly was. Then they requested a motivation from my Dr and still have not paid the claim. They do not respond to emails either. ******* if you ask me
70 replies
41 months ago
I received great service from Makgothalo
I received great service from Makgothalo. I had a pleasant experience with my home contents claim and would definitely recommend she trains some of the staff. Plus she's funny😅
157 replies
43 months ago
I locked my carkeys inside the car and was stuck at the mall
I locked my carkeys inside the car and was stuck at the mall. Raymond was assisting me and was very efficient about it. Am very glad he kept checking up on me throughout the entire ordeal. Am very happy with his service and attitude. Midway, please give this guy a bonus!
158 replies
48 months ago
Delivery going to the toilet
Your delivery is starting to stink I placed an order with 3 items, paid extra for overnight delivery. 2/3 arrived at 11am, I received a notification for the he fourth item in the order at 4pm! Another orders delivery got rescheduled with no explanation. I received a notification in the morning that it would be delivered by 5pm, at 4:05pm I get notified that my delivery is rescheduled. What about the inconvenience to me?!?! If you can't deliver then don't promise delivery dates!
0 replies
50 months ago
No progress with Fibre installation unless I log a complaint
It seems that the only way for me to get progress on my mater is to log a complaint on hellopeter. After logging one on Wednesday there was some traction and then all went cold and quiet by Friday. I logged a request to move addresses on the 4th March 2022. 10th April, I am still without Fibre at my new address. When will I be reconnected at my new address?
194 replies
Review Distribution
5 Star
4 (16.666666666666668%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
3 (12.5%)
1 Star
16 (66.66666666666667%)