TC
Terrence C
Active since Nov 2019
18
Reviews
0
Industries
Reviews
18 reviews53 months ago
Absa iDirect: Quick to take your money, slow to provide proper service
After I registered a claim with Absa iDirect Insurance for damages to my car, they have been exceptionally slow to process my claim and have my car fixed (which I depend on). At this point, it will be much easier to cancel my insurance policy and cover the cost myself. Oh, and their SMS notification system is not working - I haven't received a single SMS from them regarding this claim (even though they apparently continue to send me SMS's...). Goodbye Absa iDirect! You have been a disappointment throughout.
53 replies
66 months ago
Absa charges interest on fraudulent transactions for a closed account
I'm sick and tired of ABSA! Sick and tired. So far it has taken me a year to try and resolve a fraud complaint - without any luck. Every few months I have to approach ABSA and convince them that the amount outstanding on my CLOSED CREDIT CARD ACCOUNT (!) is the same fraudulent transactions which they supposedly reversed previously. Over the course of a year, they have had to reverse the same transactions more than 5 times. This time around ABSA even expects me to pay the R1 614.45 interest they charged on the fraudulent transactions, despite the fact that I proved I had a zero bank balance when I CLOSED my account. Oh, and did I mention, this is for a CLOSED ACCOUNT. These transactions and bank charges occurred on an account that was CLOSED by me in February 2020. If this doesn't cast serious doubt on ABSA's approach to fraud or the suspicion that fraud is committed from the inside, then I guess nothing will. Don't support ABSA - do what I do and bank with someone else instead.
53 replies
67 months ago
Absa not serious about fraud - case remains unresolved one year later
Absa is not serious about fraud or customer care. I reported fraud on my account in November 2019. After many frustrations and continuous back-and-forth between Absa and I, the fraudulent transactions were reversed for the 4th time and my balance was restored. This was confirmed in correspondence with ref number C-03079569. To prevent any further interaction of the kind, I closed my account on 6 February 2020 through customer care by phone. Absa owed me R87.91, but wrote it off. I was also instructed by the consultant to cut up my card. I subsequently received a statement from Virgin Money the next day indicating the reversed amounts and the zero balance. Yet, since then I have been receiving monthly statements from Virgin Money stating that I owe them an outstanding amount, equivalent to the fraudulent transactions. I have since written to Absa and its Fraud division without success. When I phoned today, I was told that the account remains open until I settle the amount due. I have also received an SMS saying I will be handed over to the bank's legal department if I don't pay. I will not settle a fraudulent transaction, which was reversed on an account that was closed. I encourage readers to do what I did - bank with someone else instead and report similar incidents to the National Credit Regulator.
53 replies
70 months ago
Autowiel Tyremart Hatfield recommended
I always receive quick and friendly service at Autowiel in Hatfield. Not once have I been dissatisfied with their service or products. I also find the staff approachable.
0 replies
70 months ago
ComicCon Africa: Amazing event, ****py food
The event itself was amazing! The food at the venue sucked though.
0 replies
70 months ago
Spec-Savers Hatfield is the better choice
Of all the places I have gone to for new specs, Spec-Savers in Hatfield is the better choice. Friendly and sufficient staff. I never get the feeling that they're out to max my medical aid savings account.
53 replies
70 months ago
Pretoria Eye Institute is the best
This is simply the best place to have any type of eye procedure done. The institute has the latest technology and the specialists continue to improve their techniques. I can't recommend this place more.
0 replies
70 months ago
Pretoria Urology Hospital is very good
I have assisted family at this hospital for 15 years, during small and major operations. The care and assistance is very good. The medical expertise is simply the best. I cannot recommend this hospital enough.
0 replies
70 months ago
Trojan gym equipment is really durable
I've been using a number of Trojan's gym equipment and I am pleasantly surprised at how durable their products are. I have been using many items and machines weekly for years and they're still functioning well.
0 replies
70 months ago
Best pizza at Toni's
After so many years, it remains the best pizza in town.
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
9 (50%)
3 Star
1 (5.555555555555555%)
2 Star
0 (0%)
1 Star
7 (38.888888888888886%)