MP
Motshana P
Active since Dec 2019
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Sim swap nightmare
I recently obtained a replacement sim from Vodacom. Over a week later, the sim is still not connecting. It’s so frustrating to get help from Vodacom. Every option chosen it transferred to Tobi and nothing gets resolved.
106 replies
4 months ago
Auto and General *************
This company took my money without approval of the debit order mandate. I tried cancelling again on 8 Dec 2015 explaining my changed work status however was met by resistance and refusal to cancel immediately insisting that they need a proof of having acquired cover from another insurer. To date, I’ve not received confirmation email as they promised.
0 replies
7 months ago
Poor service- disregard of payment
The service provider app**** for a refund from an overpaid MFC settlement payment on 7 August 2025 and were paid less than 10 days later. This was done without my consent. To date, NDC has refused to acknowledge this payment from the bank. They refused to allocate the money they’ve received to my remaining creditors nor to refund me. Attempts to get a new consultant have been ignored and now has ceased to respond to my emails including where I share proof of payment and settlement letter. Instead, they still are attempting to deduct full payments from me despite have settled one huge bill. They are refusing to agree on a lower payment.
53 replies
15 months ago
Absa Credit Card: Poor customer service
My credit card was overpaid, and I started requesting for a refund and close the account since the card is paid up. I have called the bank four times since November 2024 and each time, the consultants provided a different email address to share my ID and banking details. To date, I have not received the refund.
53 replies
40 months ago
Discovery Insure Poor treatment
Be careful when changing any aspect/s with Discovery Insure. In July 2022 I had a discussion about petrol cashback benefits that I was not receiving any more. This conversation meant that a new premium was set up to cater for the cashback again. No deductions were made from my account by the end of July 2022 and as such, I created a stop order hoping that I will stop this once the updated policy documents are sent through and the debit order is started. Around 6 Dec 2022, I had a cellphone claim to make and was politely told that the cars, vehicles and houses were not insured since July 2022. On follow-up on 7 Dec 2022, I was told that the six months refund was processed and would be paid in 2-3 days. On day 3, no refund was received and this time the consultant said payment takes up to 10 days but that mine was already processed and it should reflect later on 9 Dec 2022. On 13th Dec 2022, I still had not received it yet Discovery claimed to have paid and promised to share proof of payment. Instead, proof of my banking details was shared and I realised that the details were incorrect yet discovery claimed to have "paid". I resubmitted the correct banking details and was promised that it would take 3-5 days to refund me. Today is day 6 and no payment came through Discovery is now taking again of another 2 to 3 days. This is the company that received payment for six months and failed to allocate it and yet knew about it when I tried to claim. The very company did not even offer any cover for my valuables and by grace, another insurance came to my rescue. This required pro-rata payment. I am not sure if I will ever get the refund and pray that I will never ever have anything to do with Discovery Insure.
264 replies
62 months ago
Happy Discovery client
The Discovery Insure team is a breath of fresh air. Lebo Diale assisted us beyond expectation last night when my son's flat door was jammed. In less than an hour, the problem was sorted. She was friendly, patient and understanding. The service provider, National Locksmith, responded sooner than expected and was also very professional. Glad to be with such a great insurance company.
53 replies
72 months ago
Disappointing Service: Momentum and Lynwood Spray Painters
My car was hit by a bus on 6 March 2020. Each time i asked the Momentum consultant for progress, i was met by a rude reply. Then Lynwood Spray Painter gave incorrect feedback about readiness of the car and i returned the car hire. Returning the car was also after a rude conversation from Momentum that i will have pay for the car if it is not returned though it before the due date and the car was not ready. Turns out that even the Momentum consultant was wrong. Her manager indicated that car extension was approved for everyone due to the lockdown. To date, i don't have proper feedback about my car, nor do i have car hired or mine. I paid R1 500 as "deposit" to Avis and only got just about R500 back. Apparently, the rest is for the car hire which i have been paying for already to Momentum. Disappointed is an understatement for both companies. CP178281
105 replies
77 months ago
Terrible service from Momentum and SAHL
I wish I knew who owned Momentum and SAHL. After my home burned down in June 2019, the two companies have been failing to agree on who covers what percentage of the damage. In the process the communication is extremely poor from both sides and unless I call a zillion times, no update is given. Worse even when I eventually get someone at the end of the line, no one commits to any deadlines. My son and I continue to relieve the tragic event over and over again.
105 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)